Lucky Eleven Avis 

519
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Purchased some Jewelry as a gift from this website. Great quality, beautiful product, speedy delivery. Love to support businesses like this! Keep up the good work.

Noté 1 sur 5 étoiles

Still waiting after 2 weeks no update on tracking, Royal Mail still waiting to receive! No answer to emails. Said 2-5 day delivery latest. Very disappointed was a present! Told me they’d send... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Lovely earrings, they look so cute, have brought quite a few now for me and my daughters. Quick delivery, great customer service.

Noté 5 sur 5 étoiles

Gorgeous Huggie gold rainbow earrings, so excited to put these in my daughter’s Christmas stocking! I’ll definitely be coming back to buy more - really beautiful items


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

519 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 95 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(519)

231 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Lovely earrings

Lovely earrings, they look so cute, have brought quite a few now for me and my daughters. Quick delivery, great customer service.

12 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Just a complete scam… READ ALL REVIEWS!! They don’t send the items

Still waiting after 2 weeks no update on tracking, Royal Mail still waiting to receive! No answer to emails. Said 2-5 day delivery latest.

Very disappointed was a present!

Told me they’d send me a new one and they’ve literally just now sent the original one???
Absolutely not good enough!
Just AVOID period!!!

1 octobre 2026
Avis spontané
Logo de Lucky Eleven

Réponse de Lucky Eleven

Hi Vicki, Thank you for your order. As discussed over email your order is due for delivery within 1-2 days. Thank you so much.

Noté 1 sur 5 étoiles

I am utterly confused-I ordered a full…

I am utterly confused-I ordered a full set of earrings over £70 and have received nothing and no replies to my repeated messages. I had checked here first before ordering and now there are lots of reviews saying people have not received. Please can someone get back to me?

23 septembre 2026
Avis spontané
Logo de Lucky Eleven

Réponse de Lucky Eleven

Hi Tamsin, I hope you are well. I am just checking in to make sure you received your first package ok? Thank you

Noté 5 sur 5 étoiles

Great everyday earrings

Love these earrings. Small but feel substantial and high quality. Great everyday earrings. Have already worn them lots and might order some other sizes.

30 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My order arrived very quickly and the…

My order arrived very quickly and the jewelry is stunning. I ordered 5 pairs of earrings and charms and they all look even better than on the website. I definitely recommend and will be back to purchase more for gifts.🤩

11 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Non delivery

Ordered earrings for our daughter’s birthday on 7th September. Not received, began emailing the Company who did respond but after still not receiving the earrings nearly 3 weeks later, communication then stopped for a while despite us sending 3 messages. They only responded after our first Trustpilot review and after we had informed them we had asked our credit card company for a chargeback. Very disappointing as now we have had to purchase earrings for the birthday elsewhere.

7 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

So glad I found this company!

I got 2 pairs of huggies and can’t decide which ones I like most. Nice and sturdy, arrived really quickly, will definitely be ordering from here again.

22 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

I ruddy love these

I ruddy love these.
As a girl who has been wearing flat back studs for the last 5 years I decided a change was in order. I love opal and they had some cute earrings however only in the little ish size which is disappointing.
I did however purchase any earrings I liked and worried about them matching when they arrived.
Good quality
Clearly I have great taste as they seem to work hurrah.
Delivery was quick
I’ll tell you if the earrings last as about to get on a flight for holiday in the sun.
If they ever do bigger opal hoops I’ll be there!!!!!

26 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Brought a pair of earrings at lucky 11

Brought a pair of earrings. One had the connecting hole to clip together , the other wouldn’t stay shut . I decided to write a bad review. Lucky 11 reached out to me straight away .
A new earring was sent out to me straight away. Fantastic service . A company that really cares about their consumers and their jewellery . Will definitely be buying more earrings . They are sturdy and very pretty. Thanks Beth at lucky 11.

28 septembre 2026
Avis spontané
Logo de Lucky Eleven

Réponse de Lucky Eleven

Hi Claire, I have checked and I have had no correspondence from you of any issue with your order so I have reached out to see how I can help. I will always replace/repair faulty jewellery, so please get back to me so I can help. Thank you.

Noté 1 sur 5 étoiles

Delayed Order and Poor Customer Service

Placed a £55 order on 6th August which stated 2-4 days delivery. Several weeks later and still no parcel. I emailed and didn't receive a reply so contacted the Instagram. I was then told my parcel had been sent and would be with me soon. Again, the parcel never arrived so I asked for tracking details.

I was then told 2 of the items were pre-order (this wasn't listed anywhere) and that my other items would be sent out asap, despite already being told days before my order had been dispatched. It then got to nearly three weeks later and my order still hadn't arrived and no shipping details given.

I contacted again and was told it would be with me in 1-2 days and the pre order item was still not in stock. I was told they would issue a refund for the pre order item as an apology but would still send this out once it arrived in stock.

The order finally arrived at the end of August with some additional earrings as an apology which I appreciated but still missing 2 items. I have since contacted twice on Instagram and sent two emails re the pre order item and have not received any response.

Its now the 26th September, nearly 2 months after the initial order and I'm still missing two items. Unfortunately I've had to leave this negative review as a way of obtaining a reply as I can see Lucky Eleven are responding frequently.

6 août 2026
Avis spontané
Logo de Lucky Eleven

Réponse de Lucky Eleven

Hi Georgia, I hope you are well. I have sent over a message to help further with this. Thank you x

Noté 5 sur 5 étoiles

Quick delivery and great earrings

Quick delivery and great earrings! Have had them 2 years, wear every day and have not tarnished

18 septembre 2026
Avis spontané
Logo de Lucky Eleven

Réponse de Lucky Eleven

Thank you so much Amy, I am so pleased to hear this :)

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