Lucky Eleven Avis 

Quick delivery and great earrings! Have had them 2 years, wear every day and have not tarnished

Absolutely love my earrings thank you 😊 postage was quick and packaging adorable. Will definitely order again

amazing products, never tarnish and waterproof and so pretty x

Great jewellery and quick delivery! I’ve place two orders with them now and had 3 different pieces (2 earrings and 1 necklace) and they are my favourite earrings in my collection. Will definitely be purchasing again

Gorgeous little gold huggies with the brightest emerald-coloured gems. I bought them for a gift for a friend and I am very happy to give them as the quality is great and packaging is lovely. Super speedy delivery too. I will be buying more from you - for myself this time, thank you!

Shipped quickly and the earrings are beautiful!

Do not buy from this place. I placed an order on the 15th May and it’s now the 15th September and I still haven’t recieved my necklaces. I had to email them a month ago and they said that they will send them out to me in 1-2 days and a month has gone by and still nothing. Do not buy from them, worst company. I have ordered from this place before, starting back from 2022 and everytime I have had the exact same experience, waited months for my orders!

I dont usually leave reviews, but had to make an exception! I have to give Lucky Eleven 10/10 for their customer service- I hadnt put my full address at the time of ordering, contacted them & Bethan couldnt have been any more helpfull in getting my items sent back out to me 👌 and kept in touch to make sure I recieved my order, not to mention how beautiful the jewellery is - absolutley stunning ✨️

Further to my recent review. Bethan has sorted my order and I received it today. The earrings are for my daughter's birthday and I'm sure she will be pleased with them

Received my order this morning and they're so pretty.
I bought turquoise pave huggies as it's my birthstone .
Speedy delivery and constantly kept me updated with info about my order

Beautiful pieces and you can tell they truly care about the customers. Parcel arrived with a hand written note very great company thank you

The packaging, the quality of the product is exceptional and the website is so easy to navigate, very happy with my purchases 💗

🎰 WELCOME TO THE LUCKY ELEVEN LOTTERY! 🎰
I ordered two pairs of earrings.

✨ One pair arrived.
✨ The second pair? Apparently still on a gap year. 😂

On the SAME DAY my order arrived, I received an email telling me the second pair would be sent about a week later. No warning beforehand that it wasn't actually in stock.

I messaged them on Instagram and received an apology, along with the explanation that they’re a small business with too many orders to keep up with.

Fair enough… but judging by the reviews, this seems to be a recurring problem: items advertised that aren't in stock, delayed orders, little communication, and customers being asked to swap for something else.

Being a small business is understandable. Selling something you don't have and telling customers afterwards isn't.

So, rather than wait for earrings that may or may not eventually appear, I requested a refund for the second pair that was never delivered. 💸

Perhaps if you can't keep up with the orders, stop taking them until you can? 🤷‍♀️

Lucky Eleven? More like Lucky If You Get What You Ordered!

Love that you can choose to buy single earrings. Great communication once bought and tracking was brilliant too. My earrings are absolutely beautiful. They are smaller than I thought they’d be, but honestly are so perfect and pretty. Will buy again.

Never received my products super disappointed. Message serval times and no follow up. Monzo fully refunded myself

Updated 5/10/26
Yes I eventually received however customer service is just awful it feels like when your company wants something like changing the trust pilot review or payment your end it has to be quick but the consumer is always left waiting for responses ie your item will be delivered in 24 hours and it’s another two weeks to receive etc . You have told Monzo I haven’t paid so that’s been debited from my bank again and you have also subsequently during this time sent me a separate link to pay so I have now just paid shy of double for the items and out of pocket! I have wasted so much time over some jewellery which was for daughters birthday in August which was ordered in July just wish I hadn’t of bothered! I’m also wasting time with Monzo and scheduled another call in an hour

Really beautiful earrings beautifully packaged and lovely card written too. Will definitely purchase from this brand again!

Super easy website to navigate, great selection of jewellery to choose from. I purchased opal huggie hoops and they arrived quickly, neatly and sealed in cute love heart shaped bags. Would make a wonderful gift for someone. The hand written note was a nice personal touch too! Super happy, will return again soon ♥️

Really beautiful earrings, they’re so pretty and comfortable to wear. I have my eye on a few more pieces. Delivery was super quick. Highly recommend either as a gift or for yourself.

I bought 2 earring charms for some hoops and they are absolutely lovely and sparkle. Will definitely be purchasing more items. So pleased I found this brand.