Luggage Point Avis 

I had an EasyJet flight back from Sharm el Sheikh yesterday where unfortunately I left a shoulder bag containing very valuable items such as an IPad, iPods, hearing aids and personal items. EasyJet were no help in locating the bag at Birmingham airport but advised me to contact Luggage Point by email which I did at 2 am! I received a reply at 9.0 am that morning from Evie which allowed me to provide her over numerous emails a screenshot of my IPods from “Find my Phone “ from Apple showing the bag was still on the plane at the stand having arrived at 11.30pm.
She had someone retrieve the bag and I arrived at her Luggage Point kiosk in the main terminal just as she was checking the bag. Her team and she herself had worked wonders in retrieving such an important item for me.
Unbelievable service by her and her team.
Any items not of lost luggage but left at the airport or on a plane - go to them. EasyJet are hopeless as they only respond online
I hope this helps others.

I am trying to contact Birmingham Luggage point to enquire about my item I have been told (by the airline) is in their possession. I am trying to arrange collection and need to know the cost and where / how to retrieve the item and when the desk is open. I'd like to confirm they have the item before setting out as I've only heard from the airline so far. however the phone line (03302230893) menu options 1, 1, 3 to speak to the correct person rings off after 1 minute everytime. I have tried repeatedly (26 times this morning) and had no answer. At one point 5 or 6 calls were dropped after just 1 ring, which suggests someone on the other line was purposely hanging up. Very disappointed and now face driving to the airport with no info and a possible wasted journey to the airport to retrieve my item.

Iain was most helpful and courteous when asking us to provide specific details of our lost item. We were not able provide all of the necessary information but sufficient to enable him to identify our property and was most personable when we went to collect it. Thank you

Julie Fenwick has been exceptionally excellent at her customer service and has resolved my issue effortlessly. My daughter who had a wheelchair assistance was been treated properly at the airport and in panic and haste and left her Electronics Bag at Security. I am Harshala's mother and was not happy with the treatment she recd by the Ground staff. Sitting in India, there was so much i could do. But when i called luggage-point, Julie managed to find everything for me. She was God sent Angel who solved everything effortlessly for me. She is the Right girl for customer service who simply turns frowns into Smiles. A Big 'Thank you' to Julie.
Pls celebrate this. You have a beautiful caring compassionate kind staff on board who understands.

Thank you Evie for helping locate and return my lost item at Birmingham Airport.

I really appreciate how helpful and efficient you were throughout the process, as it made things a lot less stressful than I was expecting. Great service all round!!

Thanks again, and it's very much appreciated!

My return flight was delayed so I couldn’t collect a confiscated item as planned. Birmingham airport’s Luggage point (Hayat) responded via email quickly and were very helpful.

Dear company, you are so great! My stuff were taken by customs and after filling up a tiny note with details, then after the shift of the employee from customs ended he also did his part. Later on I went to the website and fill up as guidance from the tiny note I had to decide what to do with my property. Eventually I managed to get it back as it was pressious gift from my beloved dad who passed away few days before my flight. Recently I had query from customs in Sofia Airport and they are looking forward to have you there as they experience huge amount of such properties they must throw away on a daily basis. I do not want to comment on the angry travellers who can’t pack, store or wrap their bags. I will always recon you and would love to assist you internationally. Keep it up! Till next time <3

Good experience with Evie who provided great customer service. Prompt reply and delivery and reasonable cost.

I lost my scarf at security when I left Birmingham. The friendly gentleman produced the missing item in no time- I was chuffed at having my treasure back with such great service.

First they said my item couldn't be found but then said that was a mistake and offered to post it.

However, it's unbelievable that posting a small pen sized item would cost £10 of "admin" fees and another £10 of postage (for the cheapest untracked service!). It was cheaper and faster to buy a new item from Amazon which is somewhat ridiculous.

Within the airport I was quite positive to be told that I could get the item back if I paid the postage and it all seemed very organised. That gave me a lot of confidence. But then a lack of a proper process and the need to email back and forth really took the shine off. Then the mad fees totally ruined it.

Overall, a good demonstration of how to turn a potentially slick process into a disaster.

Outstanding ! Lynn and Sophie In the Glasgow Airport office were amazing .
They helped my daughter be reunited with her bag which consisted of some treasured items which meant so much to her .

She was so upset on the flight home .

I called through to Lynn after we arrived home and she could not be more pleasant and helpful .

I contacted them on the 18th of December, found my bag and everything, paid on the 20th for it they never sent it and I had to send them a message yesterday on the 7th January to remind the to send them. They finally replied and said they’d send it and when I asked how long would it take got no response. Now I’m left with no bag which had important things in it. Very poor.

While it took several calls to make contact, once I got through the staff were exceptionally helpful and friendly. I had left my cabin bag on an EasyJet flight on the evening of 28/12. When I first made contact the staff checked but did not have my case. However on the next day Iain phoned me to say my bag had arrived, adding that there was no rush to collect it. I collected the bag on the 2/1. Iain recognised me and gave my bag with the minimum of fuss. My thanks to Iain and the staff for making a potentially frustrating event stress free. Happy New Year!

Mail It On - everything was going fine, then my items didn't arrive, that was the end of it. Have had many parcels, never had one not arrive, coincidentally it was the first parcel out of hundreds (or over 1,000 even) that didn't have tracking.

Sophie & the other staff @ Glasgow Airport, (this is my 2nd time I needed to deal with them) I left Gla on BA for Lhr on Dec 10th and I left something in the Lomond lounge. Sophie recognized the IPad and knew it was mine. Sophie did what she does exceptionally good Customer Service.
Glasgow is definitely a credit to your company

We received immediate and polite attention. Our bags were quickly stored at Luggage Point Waverley and we were on our way We were similarly helped when we collected them later that day.

Iain was really helpful and provided an excellent service this morning. I will recommend my family and friends to drop off their luggage at Luggage Point at Glasgow Airport.

I popped by luggage point intending to wrap my bicycle for my flight. It was unfortunately too big for the machine, but the staff there was so kind and thought about how to do it manually while making sure the parts of my bicycle were safe. He proceeded to wrap my bike and I'm really happy with the results! Really lovely staff!

I have had an appalling experience involving unprofessional airport security conduct and the complete failure of an officially endorsed third-party service, Mail It On / Luggage Point.
1. Hostile and Unjustified Confiscation
My experience began with an aggressive security operative confiscating two legal stationery items that had previously cleared security at Edinburgh and Heathrow without issue. The operative displayed an agitated and overzealous demeanour toward myself, and more disturbingly, toward a visibly infirm elderly gentleman and his wheelchair bound wife just before me, leaving them shaken and with difficulties navigating departures. I felt intimidated and was forced to comply to avoid a confrontation or a delay.
2. Misleading Service Guarantee
When I asked to mail my legal items home myself, the operative insisted the "Mail It On" (Luggage Point) service was "perfectly safe, reliable, and endorsed by Birmingham Airport." I trusted this official endorsement.
3. Abysmal Service Failure and Loss
The service was a total failure:
No Contact: Despite multiple attempts via the official Mail It On website, I received zero confirmation or response.
Extensive Effort: I had to independently track down the information that Luggage Point run the service, leading to a back-and-forth of over 30 emails just to process a claim.
Item Loss: Luggage Point eventually confirmed my items were lost.
Inadequate Compensation: I lost approximately £120 worth of personal belongings but was offered only £50 compensation, the maximum under their punitive terms.
Birmingham Airport is responsible for the conduct of its security staff and the abysmal performance of the partner service (Luggage Point) it officially endorses. This entire process, from security line to final compensation, was unprofessional, stressful, and resulted in a material financial loss, hours of wasted time, and the disappearance of two sentimental and intrinsically valuable items.
Avoid the 'Mail It On' service and be wary of the aggressive security staff conduct. The airport needs to urgently review this partnership and its internal security training.

Didn’t realise until we were home had left bag at pick up point b. Sent an email describing lost bag at 11:00pm. Received email at 05;07 next morning from Iain informing us the bag had been found. We collected that morning at both Iain and Sophie were so kind.