Luggage Point Avis 

The field where you enter the parcel reference number doesn't work - not on an iphone, not on a PC either. So this site is completely useless and these people have my item and I can't get it.

Danielle was amazing, once that I sent a photo of my missing item. Within hours, it was identified . Then she arranged for the item was arranged for a courier to deliver to my home address as i was abroad. Thank you again. Regards Donald.
My only negative feedback . The courier delivered my £600 watch today. Did not ring the security button for access to my elderly mothers secured flat . Just dumped my watch on a wooden seat at the front enterance . The pins are broken on the watch strap . Possibly thrown by the courier as the watch had no bubblewrap protection on to the wooden seat . More costs , damage caused by the courier or thr xray machine . What a poor service either way, by the cowboy courier.

It would appear by looking at other reviews, that the Birmingham branch is indeed the worst. Never use this place if you can help it. They literally never answer the phone, and breadcrumb with emails… 1 automated reply then nothing. They have a personal & sentimental item of mine that was taken off me at security, and it would seem that it’s impossible for me to be reunited with it. Simply terrible customer service - and why does no one ever answer the phone!?

if I had it my way I wouldn't even give it a star now. I've been trying to get my items since October the beginning and I've emailed and rang it actually come out for five times and then a round trip I paid for my parking and I come there and no one's there the shop is closed. What the hell is going on? This is absolutely disgusting. You have my item. I've been trying to ring and no one picks up. I've emailed numerous times again. No one this service is absolutely crap. I would not even recommend this now. I need my item ASAP. I will not be paying the fees so I need someone to be in touch with me.

I had an item confiscated while getting through security at Birmingham airport on the 27th of October. They gave me a piece of paper with a code on it so I could arrange getting it back upon returning from my destination, which was the 6th. I completed the process within hours of the item being taken from me, and out of the options of picking it up at the airport or having it sent to your home address, I selected the pick up at the airport option since I was going to be back there within a week. After selecting this option, the website said that they would respond within 3 working days. I never received a response, or any kind of confirmation.

Needless to say, when I flew back to the airport I was not able to get the item back, luggage point was closed and so I could not ask anyone who works there for help. I sent an email that same day asking for the item to be delivered to me instead, seeing as they had never bothered replying the first time round and at least this way I would still have some way of getting it back. They finally sent me an email replying to the form I filled in on the website on the 27th of October; their response was on the 10th of November, asking for confirmation of whether I had picked up the item or not. I of course replied saying I had not picked it up due to them never replying and luggage point being closed and would now rather it be sent to me seeing as I was no longer able to pick it up at the airport.

They have not yet replied to my response to them on the 10. It is now the 2nd of December. I have tried calling them twice since, both times they have not picked up and the call ends automatically once you spend a maximum amount of time on hold (around 2 mins).

I rarely write reviews, but this place was bad enough it warranted one. I am astounded at the complete incompetence they have shown, and think it is absolutely shameful and despicable they do this and get away with it. Furthermore, the item was of emotional value to me, making it all the more infuriating to think this is how I will lose it. I doubt I will be getting this item back, however, if luggage point reads this I ask them to do the right thing and contact me, I expect the delivery to be completely free of charge after this whole joke.

Lynne at Glasgow airport couldn't have been more helpful or efficient. From me noticing the update on the website I had a small email exchange to confirm lost item was mine. Each reply came back instantly and once we had arranged shipping, I had a notice this had been done inside 20 minutes. Fantastic and so reassuring that I will be getting my missing property back and a huge relief, I am so grateful to Lynne for her all he help. Fantastic service

The staff - Lynn and Iain were incredibly helpful and responsive - the item was found and they took almost as much delight in a successful ending to the lost property enquiry as I did.

I left my wallet on a flight to Glasgow, filled the form in and chased for three days. I finally spoke to Lynn as the Glasgow office who took it upon herself to chase the airside team, retrieved it and emailed me back as promised to come collect. This is assistance you don’t get of late, and also, going beyond her role. Thanks Lynn, since I had so much in the wallet, got everything back

Kai, was super helpfull in finding my computer. Great work.

This week I travelled through security but unfortunately left my watch in the tray.
Held little hope of recovering it but filled the online form in to explain what had happened. To my surprise I received a message saying they had found my watch and how to collect it. Adam at luggage point in Birmingham airport was extremely helpful and I was so happy to be able to get my watch back.

Would like to say a huge thank you to Danielle from Glasgow luggage point. My mum left her iPad on a flight and was absolutely devastated thinking she had lost it. Danielle helped so much emailing me back and forth and then to tell me that Danielle had found the iPad. Can not thank her enough. Danielle has been amazing

for 3 days now i have been calling luggage point (at least 100 times with NO awnser) dozens of e-mails and NO reply
im trying to retrieve my mobile phone i lost in Birmingham Airport and im at my wits end without it
is there an alternative number i can use that somebody actually responds to.

Trying to retrieve a confiscated item. Sent 5 emails- had no reply. Phone number does not connect.

What started as a great first impression has simply declined each day - I unfortunately left a smart watch in the tray at security on the 10th November and realized whilst still on the ground in the aircraft at Birmingham airport - my item appeared a couple of days later which I claimed the item and have been back and forth since. I paid the relevant fees to return my watch on Monday 17th November however I have had complete silence since - no dispatch or tracking information, and no responses to my emails chasing - I have tried 4 times to call but the number cuts you off after a minutes of holding - very poor Birmingham Airport - it appears some of your colleagues around the country are doing a much better job - So where is my watch and who has my money - currently I feel like I have been scammed.

Very efficient best communicatio i have had from such a heartbreaking experience

I’d contacted the lost luggage dept in the hope of finding my iPad which I’d left on the plane the night before. I was quickly connected to the Glasgow Airport office and dealt with very quickly and very efficiently by Danielle who went through her security procedures and informed me that my iPad had been found. A great big thank you to her and the team at Glasgow Airport Lost Property Dept

Kai was really helpful and nice person,he wrapped my 6 suitcase really quick 😊 thank you

I would like to express my sincere appreciation to Luggage Point for their excellent support in helping me recover my iPad. The team guided me through every step of the process and made what could have been a stressful situation incredibly straightforward.

The staff were friendly, helpful, and very accommodating throughout. Their professionalism and genuine willingness to assist made a real difference.

Highly recommended for anyone needing efficient and reliable assistance at the airport.

Brilliant service. As soon as I realised I had lost my purse I emailed them and within 5 minutes they replied letting me know they had it. Kept me informed the whole time what was in my purse and where I could get it. Worth paying the fee knowing that my belongings were safe. Lovely helpful staff

My bicycle lock was confiscated from me at Birmingham airport. I was told it would be given to Luggage Point and given a reference number. I filled in Luggage Point's online form with my details and heard nothing back. I left a review on Google maps which was responded to by Luggage Point. They provided an email address. I emailed and got a response to which I replied with the details they requested to send me my bike lock. I have not had a response to my email after chasing twice over the last month.