Luggage Point Avis 

Excellent! Thank you very much for making our travel experience so much easier and enjoyable

Once I realised I had left my kindle on a plane I contacted the airline who put me in touch with luggage point. I did a search and claimed my kindle. Within 5 minutes I had been contacted by Danielle and was able to pick the kindle up 10 minutes later. A great service. Thank you

I dealt with Andy on 12th June 2025 and Daria numerous times culminating on 17th June 2025.
Both of them were very understanding, helpful, courteous and accommodating at all times. It was a pleasure dealing with them and as a result of their cooperation and patience, I successfully recovered my lost phone.

With grateful thanks and appreciation to both ,
Joan Geoghegan

really easy facility. good communication. easy to locate in airport.

It’s not the company but the person at Luton Airport that gets a 5 star for me!! Rekha Bilimoria went about and beyond to confirm the keys they had were mine as I had a long trip to get them. She was a lovely friendly lady!!

All went nice and smoothly from beginning, thanx for Ev&Lesley. Good communication flow and also couple of reminders. I feel that you really take care that yr customers do get back their items.

Fantastic speedy communication. Lost item was found and recorded as lost within 30 minutes of contacting the office.
Unfortunately our flight had departed before item was found and our return flight arrived after the office closed which meant we could not collect item personally. However out lost item was delivered to out home address and arrived safely 2 days after we arrived home.

We went to Luton airport
We came to the shop to wrap our bike boxes. Rehka at the desk was lovely and helpful. De-Handre was very helpful and thorough to wrap our boxes. Thank you for making a stressful moment very easy
Joana

Rekha and De-Andre were very helpful wrapping our bike boxes. Excellent and quick service at Luton airport.

De-andre and Rekha were both excellent and quick service at Luton airport

My daughter left her small carry on bag at terminal, we only notice when we were on the plane. We reported it to lost luggage and within hours they responded and had found the bag by the next day. Very fast and responsive.

When my father in law lost his holdall, Natasha & colleague went above and beyond to help, was kind and professional throughout. Thank you

Had left my iPad at the security check 2 weeks ago. The staff is really nice and helpful and managed to locate my iPad quickly. Many thanks

I misplaced my bag at Birmingham Airport, and unfortunately, I did not realize it until I arrived home. I subsequently contacted the luggage service point through their website. I received a prompt and helpful response from Daria, who guided me through the process with great ease. I have since been reunited with my bag.

Daria was absolutely wonderful and made the whole experience very simple clear and easy and we receive my child’s laptop in the time. I am very thankful to him.

Lost my phone bank cards and driving licence on the aircraft. Within 4 days I was able to pick this up from luggage point at Birmingham Airport. I was so pleased and the lady behind the counter today 15th June at 12.15pm was amazing thank you much.

Very fast response to my enquiry about lost property

Amazing work by Daria, asked lots of questions to ensure it was my lost article and kept me informed every step.

Customer service always replied promptly to my enquiries.

I had a fantastic experience with Alex at Luggage-Point Luton Airport. During a particularly stressful time, Alex went out of his way to make the process of storing my luggage smooth and hassle-free. He was not only efficient and professional but also genuinely kind and understanding, which made all the difference during an extremely frustrating experience. It’s rare to come across such an excellent, empathetic customer service personnel these days — I felt truly looked after. Thank you, Alex, for turning a stressful moment into a positive one. Highly recommend!