Luggage Point Avis 

I went to source of where I left my purse which was JD Sports & called the store. I spoke to the Assistant Manager called Anton who was very helpful, professional & efficient in me retrieving my purse. Before speaking to him I called the number to Luggage Point stated on the website but the line was down which Anton took the trouble to find out about so I emailed them & they returned the email answering my questions & were very helpful & reassuring - I got my purse, all contents intact the next day.

Returned from a great family holiday, to find I had didnt have my tablet, in a great panic I rang my daughter for advice. She told me to contact lost property department at birmingham airport, which I did.
I was contacted by Daria, from luggage point, who immediately sent the lost property form to fill in.
At that point there was nothing matching the description of my tablet, To my relief the next day i received an email from Daria to say a tablet matching my details had been handed in. After filling out the form and paying the fee and postage I received my lost tablet. So so relieved as there was a lot of personal information on there.

My mother had lost her hand luggage that was left on a flight that landed at Birmingham Airport. After contacting the airline, they passed us on to Luggagepoint who were very helpful in trying to locate the case. LuggagePoint kept me informed and up to date and helped quite a bit. They contacted me early hours of the morning to let me know that they had possession of my mothers case. The team at Luggagepoint Birmingham airport went above and beyondto help and I appreciate all they did.

The Luton guys were very helpful, mainly De-Andre, great guy. I'm only rating it 4 start because I found the cost of recovering my backpack too high (50 pounds including delivery in London)

The customer service was amazing, the person who helped was named Alex. They were amazing! They replayed fast, explained everything a couple of times until i understood. This iPad was really important with so much important content on it. Thanks to Alex I got it back. THANK YOU SO MUCH. Important to note it’s Alex from Luton airport customer service

I foolishly left my granddaughter’s iPad at security. Both Sean and De Andre were brilliant and were superb at communicating with me both via ‘phone and email. Really understanding.
I can pick it up when I am back in Luton on Tuesday 10 June.

I promise I won’t do it again lol.
Thank you boys.
Ingrid Gray

Good staff. Friendly and helpful.

Ridiculous that items lost by the airlines are then used by a third party for profit however. airline lost our bag and we had to pay retrieval fee.

Not the fault of staff. Another way for private companies to engineer profit. Shame on the airline/airport for not taking responsibility.

I only wanted to buy a luggage tag and the assistant was so helpful, from lending me a pen to actually putting it on my suitcase for me.

My experience with luggage point was nothing short of excellent. Quick responses and helpful. Saved me a lot of hassle, can’t thank them enough.

Excellent service. I left my watch at security and reported it as soon as I realised they took my details. By the time I’d reached the gate they ‘d found it but didn’t have time to get it to me before my plane took off. They sent it to left luggage with my details for me to collect on my return. Although lost property want open on my return- it was very early morning , I returned the next day to collect my watch.

I inadvertently left a small plastic case of masonry drills (which cost £5) in my hand luggage, which was confiscated at Edinburgh airport. It was handed on to Luggage Point. When I contacted them for its recovery, they offered to post it to my home for £20.20, or to keep it for collection at the airport for £12. Certainly not worth paying such excessive charges.

Chloe was excellent! Very organized and helpful!

Alex was excellent, a great help.

My sister and I travelled from Gatwick to Glasgow recently. We had used special assistance through the airports for the first time and commend both. Once through arrivals we realised my sister had left her coat and her mobile phone on board. The staff at Glasgow luggage point were so helpful and assured us the items would be found. We went on our way home and the following morning I had a telephone call from Luggage point informing me they had them both. We were so relieved. Thank you.

Incredibly helpful the staff was so friendly and committed to finding my lost items

Lyn ? Sorry if I have got the wrong name, but Luggage Point at Glasgow airport went above and beyond to get my Kindle returned to me.
It was my fault I left it on the plane, however both during my phone call and meeting them in person at Glasgow airport, they could not have been more helpful in hunting down my missing Kindle and handing it me me in person.
Great service.
Many thanks.

Sean wrapped the bags meticulously and was incredibly friendly and helpful. Thank you

I lost my nephew’s bag at Luton Airport and was genuinely impressed by the service from Luggage Point. The team was quick to respond, helpful at every stage, and made the whole process smooth and reassuring. Special thanks to Natasha and Alex for their clear communication and support. Highly recommended if you ever need help with lost property!

Brought luggage from Andy - the northern warrior (like Dan Burn he is from Blyth. His customer service his exceptional and very helpful.

Simple process to get back some items that weren’t allowed through security. Collection not far from arrivals so I could pick them up on my return journey. Fair price too.