Luggage Point Avis 

Simple process to get back some items that weren’t allowed through security. Collection not far from arrivals so I could pick them up on my return journey. Fair price too.

So much mum left her phone behind at Birmingham airport ans was very anxious on return. She had a fair idea where she had misplaced it.
I emailed the missing luggage team and straight away I getting responses...reassuring emails from Daira and other team members. It so happens that within a few days of my email and the guys attempting to source the correct phone it has been shipped and is safely on its way back to mum at a slight cost.
The guys have been amazing so helpful and prompt. Thanku to all.

When I telephoned I spoke to a lady called Julie at the luggage point.
Julie was my first point of contact and she was amazing. My son and his partner took our 1 yr old granddaughter to Portugal, this was her first holiday. They accidentally left the babies case in the Peaky Blinder themed bar. The case wasn’t labelled so the staff couldn’t identify the owner. After explaining the situation to Julie, she was amazing. Offering a calm approach, was Julie was very reassuring.
Julie then went on to say that they may have identified the missing case, and I was to give details of the contents, once I had given the details to Julie, she stated she needed to speak to her colleague, and she would be
in contact via phone before she went home when her shift ended.
Julie telephoned within 5 minutes, to inform me that the case had been found and that I had described the contents exactly . I couldn’t thank Julie enough . She was just amazing, from start to finish.
All I can say is that Julie is an absolute credit to the team. The aftercare was also brilliant from Julie, taking the time to explained what happens next, and how my son and his partner could collect the case. This was all confirmed in an email, which I could forward to my son & partner.

I've lost my phone in the duty free area and 24 hours later I had confirmation that my phone was found. I called and follow up several times with the Luggage Point and called my phone. At some point someone from the Luggage Point answered my phone and confirmed that they phone is with them. Such a relief! Thank you!

The feedback was quick and the end result is that my lost glasses were returned to me.

Excellent service by Daria.

The lost luggage section at Glasgow airport managed to get us back our lost item. Very grateful for the service they offer.

Very fast an responsive. I didn't expect to get my watch back so I was very pleased when I realised it was found.

Was great dealing with the team at Glasgow. They were prompt in their response and reassuring. Got my watch back no problem. Many thanks to you all!

A fab service. I emailed them when I was on holiday as soon as I released I had left something. I had a reply within the hour to confirm they had my bag so it was peace of mind for me. Collected it on my return. Easy and straight forward. Thank you.

Tweed jacket left on airplane, called n emailed luggage point next day with no success. 10 days later received emailing saying they had a match, time delay is airport/carrier processed. Luggage point couldn’t be more helpful or quicker. Superb service. Many thanks

I would like to appreciate the help that I got from Chloe in helping me recover my lost phone at the Airport. Many thanks to Glasgow Airport Laggage Point. My lost phone got home safely. Please continue to do the good work. 👏🏽

super friendly service, super reactive. perfect customer service. Highly appreciated

Good service, I contacted the airport with my details and details of the lost item
Next day it was handed in but the company didn’t contact me.
However it was logged on their website and I claimed it
Staff very polite and nice
Had to pay £27 as a keeper charger

Quick response to the lost item claim, easy to find in the airport and easy process to retrieve.

Great experience, was given a link where you can search for what you are missing and they give a brief description. Response was extremely quick and thankfully a third party could collect my item. Only down side was that I couldn’t get through on the phone, but online was more than quick enough. Now have a very happy boy who has his iPad back!

Massive thanks to Lucy (BHX) who found my sunglasses that I lost on my outbound trip.
At 10pm on a Saturday night, it was just what I needed coming home.

I lost my wedding ring at Glasgow airport. Next day, I found a possible match on their website and made a claim. The employees were so thoughtful and kind and kept my ring until I return from holidays

Really happy, lost our daughter’s doll back in December. Called up and was easy to log - we lost hope and accepted that we lost her doll. Months later I was emailed that they found it. I couldn’t collect it for a couple weeks and they kept it no problem

I also thought my scarf was lost forever, but Jet2 security at Birmingham Airport took it to Luggage point. Daria emailed me back very quickly but it was Lucy who searched three crates to discover it. I am very grateful.