My Group Printing Avis 

Everything was straight forward, transparent and no hassle.

Deanna always replied immediately when you have any queries.

Very happy with the printer transition and services

There was almost no waiting time when I contacted customer service. I was connected to technical support within a few minutes. The adviser was very understanding of my situation and took the time to guide me through each step clearly. After carrying out a few troubleshooting checks together, the printer issue was identified and resolved promptly. Overall, the support provided was efficient, helpful, and reassuring

Deanna was great throughout our transition to an upgraded printer, always helpful and knowledgable. Friendly, professional and made the transition seamless. Thank you!

We are happy to have been doing business with them for so long because their prices are competitive and their toner management is excellent.

We had a great experience getting our office printer booked and installed! Deanna was incredibly helpful and attentive, as were the two people who installed it. They took the time to talk us through everything very thoroughly. Thank you for all your help!

If we could give more than 5 stars, we will give them a zillion stars.
The specialists from this company , Mark and George are awesome! First of all, our office is situated on the second floor and the stairs leading up to the unit is narrow with a tricky tight bend.
Upon seeing the situation, they did not flinch but instead started to dismantle our printer so as to lessen the load to carry it up. (The entire printer is around 120kg) It took those strong men a long time to carry the printer up the narrow passageway carefully and we were unable to assist them due to a lack of space along the stairs.

After they successfully transported the printer up and were setting it up, they discovered a minor software issue with it which obviously wasn't caused by the delivery. After trying to solve it for a period of time , they informed us that they will get an engineer to resolve the issue for us.
However, the following day , the company felt that we ought to be given another brand new printer instead of fixing the minor issue so that means the 2 gentlemen Mark and George had to return to carry down the heavy printer and then deliver another one up the stairs ! It's tedious work all over again and twice !
They arrived to do their job without complaints and were very patient and helpful. After the printer was set up, it was already way past lunch time but they still offered to set up the drivers for all our computers and run through the usage of the printer.
Most people would have dragged up the printer with annoyance so as to finish their job or not want to do it again. That wasn't the case for Mark and George. As the saying goes, "How you do something is how you do everything" They are lovely and have a great attitude! Mark is like those good ole British folks who are down to earth and hardworking whereas George might be young but he's also hardworking and dedicated. He's definitely going far in life one day.

We will definitely recommend MyGroupSolutions to our family and friends. In future when we need to replace our desktop printers (yes light weight printers) in other sites, we will enquire with them first. Thank you very much once again , gentlemen. And George, we apologise for your birthday workout.

George and Mark installed our new printer today. They were extremely friendly, helpful and knowledgeable. They made sure the printer was configured to exactly meet our needs, explained all the options available and really wanted to do the best job they could. Excellent excellent service.

Amazing service from Mark and George, super helpful and friendly

From the initial emergency call to purchase a new plotter, I received a very quick, professional and positive response from all personnel from start to finish.

All this resulting in the actual purchasing and installation process being very short and stress free. Top marks to all involved.

We recently purchased and had our printer installed.
Excellent customer service ! The whole process from enquiry -purchase -installation was very smooth and easy , thanks to Deanna and her team.

Chisom

Really good printer. Great service throughout and support team are really helpful

Quick response, great service and great customer care. Thank you!

My Group Printing came up with some excellent options for our printing needs, giving us a cheaper and far superior option than our existing provider. Claire was exceptionally helpful in helping us decide what products to go for, the on-boarding process was easy, speedy and transparent, and Mark was very professional and efficient when setting up the devices for us and providing training on how to use them. Highly recommended company!

We have been using My Group Printing services since 2021. Great customer service, easy contact, quick help.
Very professional, friendly and efficient.
Thank you very much!

Mark and George came to install to install our printer. Both very helpful , would highly recommend. thanks for your help

My Group rinting have been supplying our copiers / printers since 2016. They are very approachable and respond very quickly with new toners or if help is required. We bought a new printer on 8 January and it was fitted very quickly and efficently by George. Claire in the office has been very helpful too.

Start to finish, great service, no pushy selling—just straightforward suggestions.

Mark and George were here yesterday to install our new printer ans did a fantastic job. Very professional, friendly and efficient. A special thanks to Claire too who took take of the whole process from the beginning, incredibly professional and helpful. Great service all around - highly reccommended!
Maria (La Credenza)

Good customer service and product matching to our needs. Very satisfied from start to ongoing care.
The service has been carefully matched both to our needs and our financial budget with no compromise on quality, function or customer service.