We had a great experience. Deanna was helpful and supportive throughout, taking the time to understand what we needed and find the right printer for our office. The delivery team was also polite and h... Voir plus
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We have just had our new photocopier delivered. Both our new engineers attended (Mark and George), so we got to meet them at the start of our contract. Claire Smith was very helpful in leading us th... Voir plus
Mark and George came to our office yesterday on a speedy arrival. Our printer broke the following evening, we phoned the company in the morning and they said we can fit you in later in the afternoon.... Voir plus
Outstanding service and after care assistance. Our two Toshiba copiers are coping well in our new premises and the care and attention to detail shown, in particular, by Charlie Mepstead have been very... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
My Group Printing is a MyGroupSolutions company formed in 1995. My Group Printing is a trusted Toshiba Partner and Ricoh Core Partner bringing our customers full print management hardware including multifunctional printers, photocopiers and desktop devices for businesses of any size throughout the UK. Our sister companies, My Mailing Room and MyGroupSecurity offer franking machines, folding and inserting machines, letter openers, X-Ray mailroom security equipment and other security products for businesses For more information about our printers, photocopiers and print management software please visit our website or give our friendly team a call on 01322 643826.
Coordonnées de contact
Unit 1 Swan Business Park, Sandpit Road, DA1 5ED, Dartford, Royaume-Uni
- 01322 643826
- enquiries@mygroupprinting.com
- www.myprintingroom.com
5,0
Excellent
231 avis
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Customer service is brilliant
Customer service is brilliant.
Staff put your mind at ease when having to make a decision. No pressure buying/leasing.
Are very competitive price wise.
17 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Dominique, Thank you for your review! It’s great to hear that you had such a positive experience with our customer service and that our team made the decision process easy and pressure-free. We always aim to offer competitive pricing while ensuring our customers feel confident in their choices. We appreciate your feedback and look forward to assisting you again in the future. Thanks again! Bekki
Father and son team = dream team
Father and son team were the dream team, quick, professional, friendly, helpful and a good laugh.
Would recommend.
17 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Enrich, Thank you for your review! It’s great to hear that the team provided such a professional and friendly service while making the experience enjoyable. We always aim to deliver excellent support with a personal touch. We appreciate your feedback and hope to assist you again in the future. Thanks again! Bekki
Outstanding Service and Top-Quality Equipment!
I recently hired a printer from My Group Printing, and I couldn’t be more impressed with their service. From start to finish, they made the process seamless and stress-free. The team was highly responsive, offering tailored advice to help me choose the right printer for our needs. They have an extensive range of high-quality machines, and the one I rented was in perfect condition—clean, well-maintained, and delivered on time.
Their flexible rental terms were a huge bonus, allowing us to adjust our hire period to suit our company. The printer has been performing flawlessly, handling high-volume tasks with ease, which was crucial for our business. I also appreciated the customer support; any minor queries I had were promptly addressed with professionalism and patience.
Overall, My Group Printing offers a superb service that combines top-tier technology with excellent customer care. I would highly recommend them to anyone in need of reliable, efficient, and cost-effective printer hire. They’ve earned my trust, and I’ll definitely be returning for future needs!
16 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Rae-Melissa, Thank you for your detailed and glowing review! We’re so pleased to hear that the entire process, from renting your printer to receiving ongoing support, was smooth and stress-free. It’s great to know that the printer is performing flawlessly and that our flexible rental terms were a perfect fit for your business. We pride ourselves on providing high-quality machines and responsive customer care, so your feedback really means a lot to us. Thank you for trusting us with your business needs, and we look forward to working with you again in the future! Bekki
I highly recommend this business
I highly recommend this business. Claire Smith has been fantastic from the start. I couldn't have done it without her; she made the transfer so simple and seamless. We're very pleased with our new Toshiba printer, thanks to Claire and the My Group Printing team.
10 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Timea, Thank you for your kind review! It’s wonderful to hear that Claire made the entire process smooth and seamless for you. We're delighted that you’re happy with your new Toshiba printer and the support from our team. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. Thanks again, Bekki
Prompt and good service
We received a very prompt and competitive quote.
Deanna was very helpful throughout the process, responding swiftly to our queries.
The machine arrived a few days after our order and so far everything is working well.
3 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Atmos Construct, Thank you for your review! We’re really glad to hear that you found our service prompt and that Deanna was helpful and responsive throughout the process. It’s great to know your machine arrived quickly and is working well for you. Your feedback is much appreciated, and we’re here if you need any further assistance. Thanks again, Bekki
Fantastic service
Such an easy set up, delivery was quick and easy and the printer is working as we want. Deanna was great to deal with
1 octobre 2024
Avis spontané
Réponse de My Group Printing
Hi Asa, Thank you for your wonderful review! We’re pleased to hear that everything from the setup to the delivery went smoothly and that your new printer is performing just as you expected. It’s also great to know that Deanna made the process even easier for you. We truly appreciate your kind words and your feedback! Bekki
Great attentive service
Great attentive service, reliable and knowledgable support. Deanna has helped me choose the right product for our company and patiently answered all my questions. Set up and installation was smooth and the printer is working great. Would definitely recommend.
1 août 2024
Avis spontané
Réponse de My Group Printing
Hi Happy Niños Nursery, Thank you for your wonderful review! We're really pleased to hear that Deanna was able to help you choose the right product for your company and that she answered all your questions with patience. It’s great to know the setup and installation went smoothly, and your printer is working as expected. Your recommendation means a lot to us. Thanks again for your feedback! Bekki
Mark Hallam and George are the BEST!
Mark Hallam and George have been here in my office today to fix the printing machine. They have come down perfectly on time and have not only checked what the problem was with the machine, but they went above and beyond by checking all other parts of the machine. They explained what I should do in case of future issues with the printing machine. They both conducted themselves in a very professional and extremely graceful way. I highly recommend their service, you cannot ask for better people, believe me! Well done Mark and George! Kind regards from Monica Frigerio
25 juin 2024
Avis spontané
Réponse de My Group Printing
Hi Monica, Thank you for taking the time to leave such a great review. We’re so pleased to hear that Mark and George provided you with professional and thorough service. It's great to know that they not only resolved the issue but went the extra mile to check the entire machine and give you helpful advice for the future. Your recommendation means a lot to us, and I’ll make sure to pass your kind words on to both Mark and George. Thanks again! Bekki
Mark & George were very professional…
Mark & George were very professional and their knowledge of the system was second to none.
Nothing was too much trouble and the printer was fitted in within good time.
Showed how all the functions worked and took all the packaging away with them.
Would highly recommend this company to anyone.
John
25 juin 2024
Avis spontané
Réponse de My Group Printing
Hi John, Thank you for your review! It’s great to hear that Mark and George provided such professional service and shared their expertise during the installation. We’re glad they took the time to walk you through the printer’s functions and ensure everything was set up smoothly. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. Thanks again! Bekki
We are long-time customers of My Group…
We are long-time customers of My Group Printing, and their service has always been exceptional. They ensure everything runs smoothly, making my experience with the company effortless. Whether it's dealing with the printers or any other needs, the team is always there to support us.
A special mention to Deanna for her helpfulness and responsiveness. I highly recommend My Group Printing for their outstanding customer service and reliability. Thank you for making my printing needs hassle-free!
20 juin 2024
Avis spontané
Réponse de My Group Printing
Hi Jack, Thank you for your fantastic review and for being a valued long-term customer! It’s great to hear that our team has consistently provided the support you need to keep things running smoothly. Deanna will be especially pleased to know that her responsiveness and helpfulness have made such a positive impact. Your recommendation means a lot to us, and we truly appreciate your trust in My Group Printing. Thanks again for your support! Bekki
Could not ask for more....
We were moving office and needed to get new printer.
Deanna was very quick to respond and we had it all done very quickly and without any issues ( what else could we ask for?)....
Good company with good service. Totally recommend....
20 avril 2024
Avis spontané
Réponse de My Group Printing
Hi Andrius, Thank you for your review! We’re really pleased to hear that Deanna was able to assist you so efficiently during your office move and that everything went smoothly. Providing a hassle-free experience is exactly what we aim for. We appreciate your recommendation and look forward to supporting you again in the future. Thanks again! Bekki
Mark and George
Mark and George turned up on time and collected the check and services to resolve an issue.
Great guys!
11 juin 2024
Avis spontané
Réponse de My Group Printing
Hi India, Thank you for your great review! We’re very pleased to hear that Mark and George were punctual and helpful in resolving your printer issue. Your kind words about them being great guys mean a lot to us. If you need any further assistance, please don't hesitate to reach out. Tim.
Mark & George installed a new printer…
Mark & George installed a new printer in the office for me and were extremely helpful! very happy with their service :)
25 avril 2024
Avis spontané
Réponse de My Group Printing
Hi Steph, Thank you for your kind review. We’re delighted to hear that Mark and George were extremely helpful during the installation of your new printer. Your satisfaction with our service is very important to us and we appreciate you taking the time to share your positive experience. Thanks again for your feedback. Tim
Excellent service very professional and…
Excellent service very professional and friendly.
Installation team very knowledgeable and installed the copier very quickly.
This is our second copier both units have been reliable and problem free.
22 mars 2024
Avis spontané
Réponse de My Group Printing
Dear Mrs. Grant, Thank you for your excellent review. We’re delighted to hear that our service was very professional and friendly, and that the installation team was knowledgeable and efficient. It's great to know that both photocopiers have been reliable and problem-free, and we appreciate you taking the time to share your positive experience. Thanks again for your feedback. Tim
We had great service from phone call to…
We had great service from phone call to install..... Thank you.....
22 avril 2024
Avis spontané
Réponse de My Group Printing
Hi Andrew, Thank you for your excellent review. We’re glad to hear that you received great service from the initial phone call to the installation of your new office printer. Your satisfaction is very important to us and we appreciate you taking the time to share your positive experience. Thank you for taking the time to leave a review. Tim
We decided to switch to My Group when…
We decided to switch to My Group when our lease was up, they were hot on price, and hot on customer service.
The whole process was simple and we were supported all the way,. Now two weeks on I have mastered the differences and the results are really good.
and to cap it all the engineer lives a few doors away.
RESULT
4 mars 2024
Avis spontané
Réponse de My Group Printing
Dear Mr. Twine, Thank you for your fantastic review! We’re thrilled to hear that switching to My Group was a positive experience for you, especially in terms of pricing and customer service. It’s great to know that the entire process was straightforward and that you felt well-supported throughout. We're glad to hear you're mastering the differences and are pleased with the results. Having an engineer just a few doors away is certainly a bonus! If you ever need further assistance, we’re always here to help. Best regards, Tim
Great, accommodating, friendly service
I was really pleased with My Group Printing's professionalism and customer care, and I can honestly say that they provided excellent service.
Claire was incredibly friendly, accommodating, and supportive throughout the process, assisting us in selecting the best solution for our business and the budget.
Installation was quick and easy, and Mark and George went above and beyond as well as thoroughly explained the printer's features and functionalities.
I would strongly recommend My Group Printing, and in fact, we are taking on more services including Franking machines.
12 mars 2024
Avis spontané
Réponse de My Group Printing
Hi Marta, Thank you for your wonderful review! We’re delighted to hear about your positive experience with My Group Printing. Claire will be thrilled to know that her friendly, accommodating, and supportive service made such an impact. It’s great to hear that the installation was quick and easy and that Mark and George thoroughly explained the printer's features and functionalities. Your strong recommendation means a lot to us, and we’re excited that you’re considering taking on more of our services, including franking machines. We're always here to assist you with any future needs. Tim
Mark and George great guys
Mark and George came and set up and showed me how to use it all very helpful polite guys they are a credit to the company would def recommend
27 février 2024
Avis spontané
Réponse de My Group Printing
Hi Amie, Thank you for your fantastic review! We’re thrilled to hear that Mark and George provided you with such helpful and polite service during the setup. Your kind words about them being a credit to the company mean a lot to us. We greatly appreciate your recommendation. If you ever need further assistance, don't hesitate to reach out. Thanks, Tim.
We had problems with printing a PDF…
We had problems with printing a PDF booklet contacted George who really went "the extra mile" with his help. Cannot thank him enough.
6 février 2024
Avis spontané
Réponse de My Group Printing
Hi Cheryl, Thank you for your wonderful review! We’re delighted to hear that George went the extra mile to help you with printing your PDF booklet. Your kind words about his dedication mean a lot to us. I’ll be sure to pass on your thanks to him. If you need any further assistance, please don’t hesitate to reach out. Best regards, Tim
Polite and knowledgeable install staff
Polite and knowledgeable install staff. Work completed with no fuss.
6 février 2024
Avis spontané
Réponse de My Group Printing
Hi Joe, Thank you for your review! We’re pleased to hear that our team were polite and knowledgeable and that the installation of your new office printer was completed without any fuss. Your feedback is greatly appreciated. If you need any further assistance, please feel free to contact us. Tim
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