Onlinereality Avis 

I ordered 20 chairs for one of our cafes.
The ordering and delivery was so easy and the chairs are extremely comfortable.
We will definitely be using you again!

A very prompt & trouble free transaction. Impressed with the quality of this office chair & very easy to assemble.

We ordered 3 bistro sets for our new staff room, ordering was easy and delivery was quick. I hope the staff love the furniture as much as I do. Would definitely recommend.

Excellent service from order to delivery. There were no issues and the delivery lads were really fast, efficient and really helpful. Thank you for a great experience - I would heartily recommend this company and their products

Staff were kind, courteous, extremely helpful, and oh so very patient with my company's needs

Great customer service and very flexible with organising deliveries for us. We own large holiday lets, and the products we have chosen are perfect - quality and durable. We will certainly continue to use Online Reality to furnish our future properties.

Recently purchased a set of 6 outdoor tables and chairs for our cafe in a heritage building in the centre of York. Excellent support me service throughout the entire transaction, good value and a quality product which last.

needed new tables for cafe but wanted to see one in "real life" before committing - very helpful telephone conversation helped me organise a "free return for replacement" - which wasn't actually needed as the first table was perfect - and delivered the rest of the tables half price. Very attentive. will be back soon for privacy screens and possibly new seating for our Ballroom!

I trailed through the internet to find a bespoke sized side board for my needs at a reasonable price without losing quality.

Got it on this site. Arrived next day. Very happy with the service. I even had to ask a question to chat support which wasn't a machine and also gave me the answer I needed followed with a call.

Nice

I have ordered office furniture, filing cabinets and privacy screens over the course of the past 18 months. Online Reality have delivered on time and timely responses to queries. Great customer service and quality of their products i s very good.

Brilliant service on purchasing, few issues with mix up of delivery date and time but all sorted in the end with a quick installation

Great, personal service, very quick delivery. Thanks!

Easy ordering, speedy delivery, easy to assemble my office chair. Post service the service was exceptional as Onlinereality contacted me directly to check everything had worked well. Great customer service - thank you. i would highly recommend them.

Quick delivery and good correspondence keeping us updated. Even when a delivery was missed, it was rescheduled promptly, with lots of communication.

Tables themselves are strong and just what we needed for our pub.

I accidentally put the totally wrong delivery address, I called up and was told they would update to the correct address, no issues. The desks arrived when they said they would, and were easy to put together.

Good service for the most part and good communication. Seemed slightly short with me when I requested an invoice and update on delivery dates.

Completely failed on the promise of next day delivery.

We bought specifically because the product was advertised as next day delivery. All day we've waited, and at 16:29 after two missed calls (us to them), a voicemail and two emails, I've reached one of their team. I can't fault the customer services adviser, but apparently the desk wasn't loaded onto the van in time this morning (despite ordering at c. 1:30pm the prior day, with 3pm being the cut off) so the desk is actually on a 2 day service.

I could have picked from so much more choice at a better price if I could have been afforded some honesty about the possibility of not receiving the item today. I paid extra because it was time sensitive.

Complete failure, and if I had been told yesterday this wouldn't be delivered until Friday, I would have went elsewhere.

Another company incapable of fulfilling it's offer. You shouldn't be offering any sort of next day service, let alone advertising it and charging more.

UPDATE: Ordered Wednesday for next day delivery. As mentioned above, it was finally delivered Friday. After disconnecting computers and removing the old workbench etc, during assembly, it comes to light were missing two modesty panels that hold the table together. Close inspection of the delivery labels show 1/3, 2/3 but obviously the missing third box which the courier should have noticed! Called customer services and was told around 1pm they would find out if the driver could return. Knew full well they wouldn't and I had to chase for an update at 5.30pm. It's a bank holiday (hence urgency as we're still working!!) and they now think the earliest I'll get the outstanding items is next Wednesday. A week after ordering. Shambolic.

We ordered a folding whiteboard for the office which is also magnetic. The board is high quality and just what we needed. Our office is not the easiest to find or delivery to as it's on the 1st floor. The delivery man was extremely helpful and brought it up a very difficult set of stairs.

From start to finish we have received both excellent advise and communication. The configuration of color scheme for our Room dividers was quite complex and was delighted that we have today received absolutely what we were hoping for and will do exactly what it is we want them to do.