Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
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Lisez les avis des autres
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
L'entreprise a répondu
Paul and his apprentice Jason did a fabulous job they were so kind and warm and welcoming. Super hard-working the quality and the craftsmanship of the work that they delivered was amazing a true testa... Voir plus
I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sorting out some of the admin on behalf of my brother
Sorting out some of the admin on behalf of my brother. It was a pleasure dealing with Mandy 1 and Mandy 2 who dealt with the query effectively, with humour and understanding.
11 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Mandy's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I was very happy with Corey his work…
I was very happy with Corey his work was very good and he was a very pleasant man and he also told me everything he was doing.
11 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Ste E and Dan M came to re lay flags…
Ste E and Dan M came to re lay flags and do a step and Danny F came to fit a new gate.
They were professional, friendly and did a fantastic job! It’s a huge difference and 100% more safe. I can’t thank them enough. Please pass my thanks and appreciation to Ste, Dan M and Danny F!
11 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Thank you so much for your advice and…
Thank you so much for your advice and help. You are the first person who has helped as much as you did
10 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Deborah's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Reporting a wasps nest
I spoke with Michael and he made the call so easy for me to deal with even when I couldn’t remember the correct names for things. He was very polite and helpful and assured me he would pass it on to pest control to get in touch with me
7 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Michael who handled my repair call was…
Michael who handled my repair call was friendly, efficient and good with communicating with me. He made the experience smooth and not like it normally is where you dread having to call to book a repair.
28 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
⭐️⭐️⭐️⭐️⭐️ Customer Service from Michael on Friday 06/08/2026.
I reported a number of repair issues to Michael today and he was polite, patient, effective & delivered, in my opinion, ⭐️⭐️⭐️⭐️⭐️ customer service. He didn't rush me and he took time to listen to my concerns. He should receive a "WOW Award" for going above and beyond his Job description. Thank you Michael.
7 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Today i got a fantastic advisor on the…
Today i got a fantastic advisor on the phone she sorted every problem i asked of her!
She was by far the best advisor i had while contacting Onward Homes
Thank you!
7 août 2026
Avis spontané
Réponse de Onward Homes
Hi Jan,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you received excellent support and that our advisor was able to resolve all of your queries during your call.
It's fantastic to know that your experience stood out, and we'll be sure to share your kind feedback with the team.
Kind regards,
Onward Homes
Carld dmc
Carld dmc was friendly, efficient and professional throughout. Did a really good job fixing the Damp in my property and now feel my kids are safe from mould exposure.
7 août 2026
Avis spontané
Réponse de Onward Homes
Hi Laura,
Thank you for your review. We're pleased to hear that Carl was friendly, efficient and professional, and that he was able to get the damp issue resolved for you.
It's great to know the work has made a positive difference and that your family feels safer and more comfortable at home.
We'll be sure to pass your feedback on to Carl.
Thank you,
Onward Homes
★★ Exceptional Customer Service I had a…
★★ Exceptional Customer Service I had a phone call with the housing department today, and the service was outstanding from start to finish. The representative was friendly, professional, and took the time to answer all my questions clearly without making me feel rushed. My issue was resolved completely during the call. Truly appreciate the clear communication and swift assistance! Thank-you Michael ☺️
6 août 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
My Home Became Unsafe, and No One Took Responsibility
I never imagined I would have to live with a rodent infestation for over five months in a property managed by Onward Homes.
I live alone, and despite reporting the problem repeatedly, sending emails, making countless phone calls and raising formal complaints, the issue has still not been permanently resolved. Living with rodents for months has affected not only the hygiene and safety of my home, but also my mental health. The constant noise at night, fear and anxiety became so severe that, under medical supervision, I had to increase the dosage of my prescribed medication.
During this time I also experienced other unresolved repair issues, including being left without hot water for almost two weeks. Instead of receiving timely solutions, I often received apologies while the problems continued.
After months of living in these conditions, I have now been told that further investigations are required, while I am still expected to continue living with these issues. This has been an exhausting and distressing experience.
I hope no other tenant has to go through what I have experienced.
20 février 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I have checked on your account and can see that there are active complaints which relate to these queries. I have therefore sent through this information to your complaints handler accordingly.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Dawn did a excellent job repair,very…
Dawn did a excellent job repair,very nice person,very pleasant,and job was done quickly
31 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Dawn's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Fantastic customer service
I rang the repair line for my elderly mother who is the main tenant and reported a problem to a lovely lady called Mandy, she quickly got onto it and the problem was sorted out in no time. Mandy was especially understanding of my mothers needs and the service she provided was exceptional.
31 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Outside building work
Had a visit from David this morning about some building work i need doing and he went above and beyond in his explanation of what work required doing. Very pleasant guy and a credit to your company.
31 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I was helped and understood by a lovely…
I was helped and understood by a lovely lady called Janine who is a Lettings and Administrator. Her service went well
And above what my expectations were. I’ve been given a home to live in very quickly and I am so grateful to her - if anybody is going to be using this service- then trust the process- the lovely people at On ward homes should be very proud of their customer service
30 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Rang today to report a repair
Rang today to report a repair and the gentleman who answered was very helpful and polite and couldn't of done anymore to help
Thankyou
Forgot his name.
27 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your kind words have truly made our day! We’re thrilled to know that Michael was able to support you so well. Thank you for sharing your feedback—it helps us continue to provide the best service possible.
Best regards,
Onward Homes
Had darren come and do a John in the…
Had darren come and do a John in the bathroom and done a grate job and a nice finish very pleased on the job he's done
29 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
He was so supportive of my experience I…
He was so supportive of my experience I was going through, he did everything he could to help me, I was so angry that I was let down by the contractors on a number of occasions they didn’t turn up the dates they were supposed to come,
27 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I had some damp in my son’s bedroom and…
I had some damp in my son’s bedroom and he’s disabled so I rang them and the came within 2 hours!
Carl from DMC came to assess and he was very professional.
Unfortunately he couldn’t do anything but he raised the job for the surveyor there and then and booked an appointment.
Very pleased thanks Carl!
28 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
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