Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
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Lisez les avis des autres
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
L'entreprise a répondu
Paul and his apprentice Jason did a fabulous job they were so kind and warm and welcoming. Super hard-working the quality and the craftsmanship of the work that they delivered was amazing a true testa... Voir plus
I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Steph's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Absolutely disgraceful
Absolutely disgraceful
Has taken them a year to complete any snags from our property, the property flooded a week after moving in and still isn't resolved
Was told moulded skirting boards are fine, removed to find black mould all across the lower floor,
No communication, wont turn up to meetings
Customer service manager is awful
We have gone to the ombudsman
Do not buy from these people
UPDATE** they have come round and found even more mould behind base boards i was told where completely fine not 4 weeks ago, where my disabled child crawls around on oxygen, no eta to when this will be fixed and complaints team don't care
27 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Kai,
Thank you for taking the time to review.
We are truly sorry to hear about your recent experience with our service. This is not the standard we strive for. Please be assured that we will use your feedback to improve in the future.
I can see from your account that there is a complaint that has been raised and is currently being investigated by our customer resolutions team. I have sent a further message to them to ask that this is included and added on accordingly.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays.
Best regards,
Onward Homes
Faz and the young lady I spoke to today…
Faz and the young lady I spoke to today were both professional, compassionate and prompt. unfortunately I cannot remember the young lady's name ( im sure hopefully you can find her on the system).. Faz was especially exceptional. He was helpful, considerate and very professional. fantastic customer service and should be rewarded 👍
24 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very polite and friendly well mannered …
Very polite and friendly well mannered was very efficient
24 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Julie took my call today and was very…
Julie took my call today and was very professional and efficient at handling my call and escalating my issues, the 5 stars are for Julie, not Onward who have caused myself and son extreme distress not dealing with repairs in a timely manner and sending contractors unable to do the job in hand
24 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I gave this score as for the lady I…
I gave this score as for the lady I spoke with today was truly listening to me for what I had to say. So I would like to say thankyou. Also I really hope that I receive the service that I required. This has been noted and I hope it is followed through.
23 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
Very helpful
Very helpful. Regarding my issue
Was handled properly
Lady I spoke to polite + professional
22 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Lovely lady very satisfied with her…
Lovely lady very satisfied with her experience talks through everything with me
23 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Alison,
Thank you for taking the time to leave us such a positive review. We're delighted to hear that you were pleased with the service you received. Your feedback is greatly appreciated, and we will ensure your kind comments are shared with the colleague and team involved.
Thank you again for your support.
Yours sincerely,
Onward Homes
I was treated quickly and efficiently…
I was treated quickly and efficiently by your staff.
22 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Andy,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Gardner's are great
Gardner's are great. Just a big thank you for your amazing work. Lived here for 12 years, best maintenance we have had. Trimmed all the hedges yesterday, looks lovely. They do a lovely job on all their visits. Just crack on, efficent and friendly. Thank you. Mick and the the team. From all the residents at cashgate court ol8 4ne
21 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Julie,
Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you were pleased with the service you received from our colleagues. Your kind comments are greatly appreciated, and we will ensure they are passed on to the team.
Yours sincerely,
Onward Homes
Jess was very helpful and understanding…
Jess was very helpful and understanding to my circumstances as i have just been released from hospital she handled my case very quick and very professional 10/10 and im gratefull to her for sorting this matter out for me
21 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Paul,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Jess' service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Very happy with the work carried out…
Very happy with the work carried out today by Tarn, very friendly and professional 6*
20 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
I spoke to a lady in the office this…
I spoke to a lady in the office this week, even though im not yet a tenant this lady went above and beyond to help, friendly and aproachable
14 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Lorraine,
Thank you for taking the time to leave such a wonderful review.
We’re delighted to hear that you had a positive experience and that Jayne was able to provide you with excellent service. Your kind words are greatly appreciated, and we will make sure your feedback is shared with Jayne and the wider team.
Thank you again for your feedback and for choosing Onward Homes.
Yours sincerely,
Onward Homes
Janine from lettings and admin was…
Janine from lettings and admin was great she was helpful and friendly and always answered whenever I text. She helped me through forms that I got stuck on and explained everything I needed to know. Thankyou so much Janine.
15 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Your positive review has truly brightened our day! It’s wonderful to know that our team has left you feeling satisfied. We appreciate your feedback and will share this with everyone so they can continue to deliver exceptional service.
Kind regards,
Customer Service Team
New bins
I spoke to Mandy today about my new bins she was very helpful, polite and friendly. She dealt with my enquiry very quickly and in a professional manner.
15 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service,
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Réponse de Onward Homes
Hi Andy,
Thank you for your kind review. We're so pleased to hear that our colleague provided you with excellent service and made a positive impression.
We've sent a request for some additional details through Trustpilot so that we can pass your feedback on to the relevant team.
Yours sincerely,
Onward Homes
I have just accepted my new property…
I have just accepted my new property today! The whole journey was made so easy with the help from janine from lettings and admin, she updated me through every step of the way and kept me updated, the whole process was made very easy with her help and constant contact! She is definitely an asset to the company! Arriving at the property to sign i was greeted by jayne, who was a warm friendly face and explained everything clearly and was very reassuring. 5 stars to both ladies ⭐️⭐️⭐️⭐️⭐️ thank you !
14 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Kirsty,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the service provided.
To help us ensure your feedback reaches the correct colleague and team, we have sent a request for further details through Trustpilot.
Yours sincerely,
Onward Homes
REALLY GOOD CUSTOMER SERVICE TEAM AND CUSTOMER SERVICE REPAIRS TEAM
Customer service team are brilliant helpful and understanding and take the time to listen to you. I have dealt with most of them from customer services team so too many to mention.
The repair team at onward repairs are helpful understanding sympathetic.and try sort your problem out same as above too many to mention by name
Since I started a complaint Ive dealt with onwatd teams constantly for the 6 weeks and they been great and nothing to much trouble
Its a shame onward have contractors like Axis atentending their daily repairs the circus clowns axis are really letting onward down l. Because of Axis as tenans cant vent their frustration at Axis management the staff at onward homes take the brunt of tenants frustration which is unfair on the staff.
Because of the constant poor work poor conduct they not entering my property to carry out repairs. Which made clear to onward homes
14 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Mark,
Thank you for taking the time to share your feedback.
We are pleased to hear that you have had a positive experience with our Customer Service and Repairs teams. It is great to know that our colleagues have been helpful, understanding and have taken the time to listen and support you throughout your recent interactions with us.
We appreciate your kind comments and will ensure your feedback is shared with the teams involved. Positive feedback like this means a great deal to our colleagues, who work hard to support our customers every day.
Thank you again for your review.
Yours sincerely,
Onward Homes
So fed up
Nothing has been done by onward about my garden onward reached out on the 22 June said I would hear back within 10 day for a resolution it’s nearly 3 weeks since I spoke to them and you get the same old generated reply ,I’m actually so fed up
This is their last reply .
Reply from Onward Homes
Jun 22, 2026
Hi Zita,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
22 juin 2026
Avis spontané
Réponse de Onward Homes
Hi Zita,
Thank you for bringing this to our attention.
I have taken a look over your account, and can see that this has been ongoing for some time and I can only apologise for the delay in this being resolved.
I have therefore raised this for you as a complaint and have asked our customer resolutions team to investigate this fully. The team will be in touch with you directly to introduce themselves and advise you of the next steps, this is normally done in the next 5 working days.
In the meantime, if you do need any further support or assistance, please do contact us by visiting the My Onward Portal (my.onward.co.uk), emailing calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Thank you,
Onward Homes
Julie, professional and helpful
Julie, one of the customer services team has done her best to help me sort two issues I had. She is the only reason I am giving a five stars rating. Not always had I witnessed real professionalism and efficiency before from some other people in Onwards. Her communication was great, again unlike some others. Thank you Julie.
10 juillet 2026
Avis spontané
Réponse de Onward Homes
Hi Thierry,
We really appreciate you taking the time to get in touch and share your feedback. It’s wonderful to hear that you were pleased with the service you received. We’ll be sure to pass your comments on to the colleague involved, who will be delighted to hear your kind words.
Best wishes,
Onward Homes
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