Onward Homes Avis 

The double Ds…. Dawn & Dan!!

Amazing work!!!! Can not fault either of them!!! Professional and approachable despite the hot weather today!
Definitely two of the best workers I’ve had at my home in the a very long time.

Thank you both so much.

I don't use your services, but my neighbor does
Every time employees arrive at 18 east crescent Accrington BB5 5BS, they leave rubbish at my fence.
I wonder if the reason is the laziness of these people or if I am a Pole.
They were at my neighbour's house today and, before leaving, they pulled the rubbish out of the van and laid it next to my fence. I have a recording of a CCTV camera as they take something out and put it at my fence. It wasn't until about 6pm that I went outside and saw two large packages of rubbish.
Please pay attention to employees to take them with them after finishing work

Jayne was my housing officer and helped me complete a mutual exchange, having had previous attempts fall through I didnt know if it would happen but Jayne was very proactive and helped me through the process, she was reassuring and organised it for both tenants, I've now moved and am so pleased and thankful she sorted it for me!

Today I spoke to Harley who worked in Onwards repairs team. Harley was one of the best advisors and I believe him to be an incredible asset to your team.
Harley was kn the phone for 45 minutes supporting me and investigating a complaint which had not been dealt with although it has been raised on 8/06/26 .

Harley listened to the query showed dedicated and was very clear and honest when communicating. Not on did he show compassion but he was able to support me with the query and understand deeper what happened.
Thank you Harley for your support today. Much appreciated

Tarn come to my property this morning to fix my handles and a draw the draw was unfixable he went and got a new one nothing was to big he was very professional i would welcome him in my home anytime to do a job thankyou x

fantastic service from Dawn today thankyou

Done an absolute fabulous job went above and beyond finished the previous persons job (axis) Carl J

I have reported damp in my property on March 4th, was told as not black mould would be a wait, appointment was made for 13th April between 8am& 10am, nobody arrived until 12.05pm, (have proof of the appointment time and person arriving) when called was told AM appointments are 8-1, would get someone to call me, nobody did, called again on 5th May, was given apologies and would have the groundwork team call me, told them cannot take time off work so has to be after 6pm or Saturday morning,as of today STILL no callback from them or customer services, spoke to an advisor today, not helpful at all just kept saying cannot book for those times, advised the issues again, it's affecting my health and the damp has spread, offered no solutions, just said will raise as a 1st complaint, told them it has been going on since March, she advised someone came on 22nd May and was put as no show, told her that this was arranged without my knowing, no correspondence sent from anyone so told her to remove from my record and the same for the 1st visit, I finally told her I will be contacting all councils they deal with and reporting to as many people as I can, as nothing is being actioned to rectify the issue and is affecting my health, I am diabetic and this is causing me severe stress and you can guarantee they would blame me for not keeping the property as should be. They are not willing to help working people with appointment times, just stick to their scripts

Robert attended to carry out mould treatment in bathroom, great service and work

★★☆☆☆

I am pleased with the house itself, but the after-sales service has been extremely disappointing.

I completed on my new shared ownership property over three weeks ago. At no point before completion was I told that the rear garden was unfinished. Three weeks later, I am still without a usable garden despite paying a significant amount of money for what I believed was a completed property.

The garden has been left to become heavily overgrown with weeds and is now completely unusable. I have repeatedly been told that the issue would be resolved "next week", "later this week" or "early next week", but those dates have come and gone with no action.

The most frustrating part has been the communication. Every email, complaint or request for an update is met with the same response: someone will get back to me within 5 working days. Those five days pass, I chase again, and I receive another promise that someone will get back to me within 5 working days.

What is particularly concerning is that there appears to be no way of speaking directly with anyone in a senior position who can take ownership of the issue and provide answers. Front-line staff have been polite and helpful, but they seem unable to get responses from the teams responsible for resolving the problem.

I understand that delays can happen. What I don't understand is how a customer can move into a brand-new home without a completed garden, be left waiting for weeks, and then struggle to get anyone to provide a clear plan or timeframe for putting things right.

A real shame, because the property itself is good. Unfortunately, the customer service experience has fallen far below what I expected.

Had a call with Michael today to report a repair Very helpful guy

CarlDMC was lovely and professional. Work completed to a high standard. Thanks Carl

Tarn the joiner
Fantastic job nice and polite 5 stars

Darren came out to fix our plumping issues fitted new features
He Was amazing gave excellent service !

Carl dmc
Carl arrived this morning to my home to inspect some mould that was in my utility room from start to finish Carl was professional and very respectable,he listened to my concerns and didn’t let anything go over turned he wrote his own notes and then contacted a surveyor to visit my property on Friday,Carl didn’t leave my property until he knew the job will go ahead further once he had left as previously with Onward’s we have had many fails of repairs not being done and left,well not Carl he was right on the job to be honest if more people was like Carl then maybe our home would of been fixed and repaired along time ago if anyone takes anything from this review today be more like Carl kind,productive and on the job.
Well done Carl keep being you

Great service very very helpful Janine was great hope very professional super helpful so happy with out interaction.
Viewed the flat today met with Jayne she was very helpful gave us all the information we needed such a lovely lady

Finally managed to get leak fixed, thanks to Tyba. Polite and helpful, shame about the rest. You don’t seem to care at all. Lying will get you nowhere. All I can say is avoid Onward Homes at all costs. Unless it’s urgent they don’t seem to do anything to their properties unless it’s an emergency.

Very professional listened to my concerns, gave excellent advice and helped me with the issues I had . Thanks for your help and advice.

Darren was here to fix our shower that had been leaking for a few months.
He turned up bang on 8am and was here until 6.30pm. He was friendly and professional and done an excellent job.

I have been asking for a move for 7 years. They finally tell me they have one. They said it would be ready in 2 weeks time. It has now been 7 months. I have tried to put complaints in they are not interested. I suffer from anxiety and depression and have sciatica and arthuritis and been living out of boxes where i have packed all my stuff up waiting to move 😡😡😭😭