Spoke to Lizzi via Onward Call Centre yesterday and I have to say She was so Professional, Friendly and Helpful! What a difference it makes to be dealing with someone from Onward who doesn’t make you... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Voir plus
L'entreprise a répondu
I’ve been waiting for 2 repairs to be done for over a month nothing has happened so I’m not happy on a brighter note fortunately i spoke to the same lady who initially logged them Mandy she wasn’t ha... Voir plus
L'entreprise a répondu
Sharron has been absolutely amazing! She has made me feel so at ease about my situation and helped take pressure away nothing has been too big of an ask from her. She has always been more than happy t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Coordonnées de contact
Onward Homes, M21 7QY, Manchester, Royaume-Uni
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We would like to thank the lady at…
We would like to thank the lady at Onward Homes today 08/06/2026 regarding our query about our rent.
Julie of Onward Homes was very kind and spoke clearly and explained it all via the telephone, we are new tenants with Onward Homes and Julie was professional and patient and sorted our query for us, thank you kindly.
With Kind Regards.
Carl & Amanda (New Tenants)
8 juin 2026
Avis spontané
Réponse de Onward Homes
Hello Carl,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Julie's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
A very lovely polite gentleman
A very lovely polite gentleman, very happy with the work. Thank you
8 juin 2026
Avis spontané
Réponse de Onward Homes
Hi Natalie,
Thank you for your lovely feedback. We’re really pleased to hear you were happy with the service provided, and we’ll make sure your comments are shared with the team.
Yours sincerely,
Onward Homes
Scott has just completed damp and mould…
Scott has just completed damp and mould treatment.
Very professional and friendly workman.
Done an excellent job
5 juin 2026
Avis spontané
Réponse de Onward Homes
Hi Adele,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Scott's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Robert was Very professional and…
Robert was Very professional and explained what needed to be done whilst being polite and friendly
4 juin 2026
Avis spontané
Réponse de Onward Homes
Hi Brandon,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl
I believe the man’s name was Carl D he was very professional and done an amazing job
3 juin 2026
Avis spontané
Réponse de Onward Homes
Hi Nakita,
Thank you for taking the time to share your positive feedback with us. We’re delighted to hear that you had a great experience with our team, and we’ll be sure to pass your kind comments on to them.
Yours sincerely,
Onward Homes
Your plumbing operator Darren Bu is a…
Your plumbing operator Darren Bu is a credit to the company, he has visited my property on several occasions and he has always gone above and beyond to get my issues fixed, he’s always very pleasant and helpful.
1 juin 2026
Avis spontané
Réponse de Onward Homes
Hello Nic,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Janine was so nice and helpful
Janine was so nice and helpful. Brilliant service thank you so much
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hello Emily,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Janine's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The customer service team is great rest of the system is poor
The customer service team is great and seem to want to help in any way they can but when it come to Onward and Onward contractors actually doing anything like repairs or adaptaions you are lucky if someone comes out on the appointment time and day never mind actually doing anything.
29 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for bringing this to our attention.
We’re sorry to hear that your recent experience with Onward did not meet your expectations. We attempted to contact you yesterday to discuss this further and find a resolution.
If you would like to get in touch with us in the meantime, you can reach us through any of the following channels:
My Onward Portal: my.onward.co.uk
Email: customerservices@onward.co.uk
Phone: 0300 555 0600
WhatsApp: 07418 344 603
Our opening hours are 8am–6pm Monday to Friday, and 10am–6pm on Wednesdays.
We look forward to speaking with you soon and putting things right.
Yours sincerely,
Onward Homes
I can’t thank Jayne enough for all her…
I can’t thank Jayne enough for all the help she gave us as a family in helping my grandma in a managed move into her new flat. She couldn’t do enough for us as a family and all the help was massively appreciated! She is an asset to your team thank you again so much for all the help.
29 mai 2026
Avis spontané
Réponse de Onward Homes
Hello Rachael,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Jayne's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I cannot thank Onward Homes enough
I cannot thank Onward Homes enough for all the support, kindness and understanding they have shown me during one of the hardest times in my life.
After my serious accident, my life completely changed and I had to adapt to disability while also facing homelessness. The support I received from Onward Homes made an enormous difference to me and my family during such a difficult and emotional period.
A special thank you goes to Nicola, who helped arrange everything from the viewing to the move itself. She was patient, compassionate, understanding and genuinely caring throughout the entire process. She always made me feel listened to and supported, even during moments when everything felt overwhelming.
The home I have been given is amazing and truly suitable for my needs, allowing me to live more safely and independently after my injuries. Having this stability and security means more to me than words can explain.
I will always be incredibly grateful to Onward Homes for helping me rebuild my life and giving me hope for the future. Thank you for treating me with dignity, kindness and compassion when I needed it the most.
27 mai 2026
Avis spontané
Réponse de Onward Homes
Hello Natalia,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Nicola's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Can't get jobs done
I live in one of the houses and nothing is ever easy, had an issue with most of the house get booked in and they have been cancelled without me knowing, they send the wrong engineer or they replace the parts that have already been replaced 5 other times before, now I have to wait 3 wks for another appointment that should have happened mths before. Plus they tell you what you want to hear so you don't keep them on the phone, eg when this appointment was booked they told me they will be able to complete the work so it's done once and for all but yet have to wait 3 more weeks. The engineer that attended was nice and friendly the lad I spoke to on the phone was nice but that doesn't make you feel confident when you have been lied too repeatedly.
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we will call you next week discuss this matter with you.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were happy with the service you received, and we will be sure to pass your kind feedback on to the team.
Yours sincerely,
Onward Homes
Onward homes mould treatment
Had an appointment for some mould in my flat handled by mark. Job was done in no time and looks great. Hopefully no further issues now.
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Andrew,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The plumber we had was very polite
The plumber we had was very polite, clean and went above and beyond. Gave some very good advice also.
Never really get people like this who actually care about thw job in hand but he did.
Thanks
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Supposed to be a caring company…
Supposed to be a caring company .rubbish they have a two stage complaints policy that should be sorted in 30 days for stage 1 and 2 6 months in and just being fobbed off yet if you miss your rent they are on it the next day it seems with some people it’s only the rent money they are interested in I feel sorry for the staff on the switchboard all they can do is pass your message on just to get ignored should be called backward homes Update had a reply on the 29th may from onward homes the three main methods of replying to them are the same three methods I have been waiting for a reply from and the onward portal isn’t working at the minute so short of turning up at their head office I’m still waiting all they do is pass it up and down different departments
28 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Dave,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark,done really good mold treatment…
Mark,done really good mold treatment work at my whole house,excellent service!!!
27 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Ayesha,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Mark was brilliant on the call today…
Mark was brilliant on the call today done a lot of chasing back and forth and sorted my problems out for me
27 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Sarah,
Thank you for taking the time to share your positive experience with us. We’re pleased to hear that you were happy with the service provided by our colleague.
To ensure your feedback is shared with the correct team, we have sent a request for further details via Trustpilot.
Yours sincerely,
Onward Homes
Great service
Paul was lovely. Really efficient and has been to repairs before. Got the job done quickly and was a really friendly and polite fella! Thanks so much Paul
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleague Pauls service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl DMC
Carl DMC
Very polite person did his job nicely. Did all the checks and even called to get someone to check the for damp problems for next week.
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Al,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Robert was very helpful and…
Robert was very helpful and professional. He came on time and did a good job, really pleased.
26 mai 2026
Avis spontané
Réponse de Onward Homes
Hi Maka,
We really appreciate you taking the time to share your positive experience with us.
It’s great to hear that you were happy with the service received, and your feedback will be passed on to the team.
Yours sincerely,
Onward Homes
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.