Opos Limited Avis 

1 524
•
TrustScore 4.5 sur 5

4,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus

Noté 1 sur 5 étoiles

DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre d'appel

Informations provenant de diverses sources externes

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.


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4,3

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,3

Tous les avis

(1 524)

331 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Dealt with my problem swiftly

Dealt with my problem swiftly. Very clear communication.

30 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that the agent managed to deal with your issue swiftly and that there was very clear communication with them.

I will be sure to pass on your kind words.

Noté 5 sur 5 étoiles

Donna was so lovely and helpful

Donna was so lovely and helpful. Couldn’t have been kinder.. she’s an absolute asset to you. Thank you!!

30 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am pleased to hear that Donna was lovely and helpful.

I am very glad to hear how kind she was with you. I will be sure to pass over your kind words to Donna.

Noté 5 sur 5 étoiles

Spoke with Christopher

Spoke with Christopher, who was understanding, helpful and patient.
He gave me all the relevant information and support I needed. Made me feel at ease and not more stressed than I already feel.

30 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am pleased to hear that Christopher was understanding, helpful and patient.

Im glad he was able to give you all the relevant information and support that you needed. Also pleased to hear he made you feel at ease and not more stressed.

I will make sure I pass over your kind words to Christopher.

Noté 1 sur 5 étoiles

Bunch of plebs

Bunch of plebs, Complete chancers that buy old debts that are not legally enforceable.

Companies like this buy debt portfolios that are packed with statute barred debts for pennies on the pound

For example I checked a Debt Portfolio site where they sell bundled debts to parasites like this, one of the files they were selling for £5000 had a debt value of £30,000,000. Meaning there were thousands upon thousands of old debts totalling £30 million that companies like this buy for £5000

Now you understand why they are so relentless and nasty ! Why they break the law and breach numerous guidelines set for the financial industry. Imagine if you can scare people into paying just 10% of all those debts that’s £3,000,000 made from £5000 just 5% bags them £1.500.000

If a debt is statute barred it is no longer legally enforceable, they cannot do a thing to get it, the only thing they can do is constantly chase you and hope they panic you into paying them

Laugh at them !

They have no power !

Like the title suggests a bunch of plebs

If you see a CCJ appear against your name simply contact the issuing court and tell them that the debt is not yours, you requested the company prove it was yours with A true signed original copy of the agreement showing a clear wet signature, The deeds of assignment showing all signatories NOT a notice of assignment and an up to date statement showing all payments made to the account within the last 6 years

The CCJ will be set aside and removed

Then make a formal complaint to the FCA / FSA / Financial Ombudsman about their conduct

Do not let these muppets worry you or cause you anxiety ! They have zero power ! They cannot do anything !

Never give them any personal data ! Never comply ! Block their phone numbers. Only communicate via email,

If they arrive at your property without a Court writ signed by a judge that day known as a WET SIGNATURE call the police and tell them you are being harassed

If they arrive with photocopied paperwork without a WET SIGNATURE call the police as they are committing fraud !

They cannot gain entry to your house, they cannot take any of your property without a court decision ! The court will contact you if this happens and you will get time to respond

Simply say what I have said above

Do not admit liability for any debt ever ! As far as your concerned it’s not yours and never was

** EDITED AFTER OPOS RESPONSE**

Hi Opos

Your reply is fantastic as it clearly shows how unhappy you are at my factual review………

Now I suggest you get a pen and paper and take some notes……

As per the Consumer Credit act which covers debts of Credit / Store Cards, Loans etc A debt is statute barred if nobody has admitted liability for it and no payments have been made too it in a 6 year period - FACT from Date of Default….

FACT ! UNDENIABLE FACT - There are ZERO circumstances that changes this fact ! The burden of proof and lawful requirement falls on you to prove a debt is not statute barred and this consists of a Section 77-79 Request WHERE YOU must provide a True Signed Original Copy of the Agreement, An up to date statement of the account showing all payments made too it within a 6 year period and The Deeds of Assignment NOT a notice of assignment….

Some debts are not covered by the Consumer Credit Act such as HMRC, Council Tax

However ANY ACCOUNT that relates to a Credit Card, Store Card, Loan the law is very clear ! 6 Years in England and Wales 5 years in Scotland !

Actually in England and Wales the debt still exists HOWEVER it cannot be legally recovered in a Court. But in Scotland the debt no longer exists at all ! Pooof Gone

Also ! You say your regulated by the FCA yet you constantly breach FCA guidelines…..

Specifically this…..
CONC 7.15.8
01/04/2014
R
A firm must not continue to demand payment from a customer after the customer has stated that he will not be paying the debt because it is statute barred.
[Note: paragraph 3.15b of DCG]

It’s wonderful to see your desperation though,

For anybody reading….. if you get a random CCJ appear, Contact the issuing court and tell them this debt is not yours ! You have requested the company who have applied for a CCJ to prove the debt is yours AND not statute barred, You asked them for the 3 Documents mentioned above and they have not provided them to you

I guarantee you ! Cast iron Guarantee the CCJ WILL be set aside,

If they prove the debt is not statute barred offer them £5 a month, if they refuse tell them to take you to court where you can tell the judge you offered all you can afford and they refused, !YOU DO NOT! have to fill out any Income and Expenditure forms, you do not have to give them any personal data at all. Also open a bank account with no overdraft, whatever payment you tell them transfer it to that bank and only use that bank with them ! Never have anymore money in it than that

Do not let these companies scare you !

They have ZERO POWER

NONE

27 juin 2026
Avis spontané
Logo de Opos Limited

Réponse de Opos Limited

Thank you for your response.

I appreciate that many people have had frustrating experiences with debt collection agencies, and it's understandable that emotions can run high. However, it's important to distinguish between personal experiences and the legal position.

While some debts may become statute barred under the relevant legislation, this depends on the specific circumstances of each case and does not automatically apply to every debt. Likewise, if a County Court Judgment (CCJ) has been issued, it cannot simply be removed by stating that the debt is not yours. There is a formal legal process for applying to have a judgment set aside, and the court will consider the evidence before making a decision.

Anyone who believes a debt has been incorrectly pursued should seek independent legal or debt advice and, where appropriate, raise a complaint with the relevant regulatory bodies. Making decisions based on incorrect legal information could unintentionally make someone's situation more difficult.

If you would like to discuss any account we currently hold in your name, please contact us on 0141 428 3990. One of our trained advisors will be happy to review the account details and assist you further.

Noté 5 sur 5 étoiles

The man i spoke to today is an adsolute…

The man i spoke to today is an adsolute legend,helped me out and explained everything in full,his customer service was amazing

26 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that the agent you spoke to helped you out and was able to explain everything in full for you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to him.

Noté 5 sur 5 étoiles

Hugh on 26 06 26 was very helpful and…

Hugh on 26 06 26 was very helpful and kind to me. Great client service. Thanks.

26 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that Hugh was very helpful and kind to you.

If great to hear you had great service from him too.

I will be sure to pass your lovely words back to Hugh.

Noté 5 sur 5 étoiles

Really good advice

I spoke to Yvonne today who was so friendly and helpful. She helped me to understand my debt and my options. I ended the call feeling more empowered to take control of my debt and finances.

22 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that Yvonne was friendly and helpful during you call with her. I'm pleased to hear that she helped you understand your debt and the options you have.

I will be sure to pass your kind words onto Yvonne.

Noté 5 sur 5 étoiles

Gillian 🌟

Spoke with the lovely Gillian today who was professional and friendly. Couldn’t thank her enough for her support & understanding

22 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad that Jillian was professional and friendly. Also glad to hear that she was supportive and understanding.

I will be sure to pass on your kind words to Jillian.

Noté 5 sur 5 étoiles

Brandon helped me smile again

I have been very ill recently and phoned to sort out some payments
Brandon answered and sorted everything for me
I was crying happy tears
He gave me the best news I could of wished for
No more to worry about
I cannot thank him enough

22 juin 2026
Avis spontané
Logo de Opos Limited

Réponse de Opos Limited

Thank you for your review.

I am sorry to hear that you have been very ill recently. I am glad to hear that Brandon helped you with your account.

I will be sure to pass over your kind words to him.

Noté 5 sur 5 étoiles

Amazing customer service

I received a letter very late due to the postal service being less than desirable, when I rang to discuss my balance an amazing lady called Chelsea talked me through everything, she was so attentive and supportive, I’m pretty rubbish at phone calls and she put me at ease by finding common ground with me to take my mind off the pressure I’d put myself under by making the phone calls ( we spoke about our pets)
I honestly could not fault this amazing human, Chelsea also gave me some support numbers for my mental health, she went above and beyond.

If this amazing human is how this company trains their staff then I’d try find a way to recommend them!
Debt companies can be daunting to many ( including me) but I’m so glad I got to go through these guys.

Thanks again Chelsea, tell your pets I say meow meow, woof woof

19 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am very glad to hear that Chealsi was able to talk you through everything for you and that she was attentive and supportive. I am pleased that she put you at ease by finding a common ground with you to take your mind off the pressure.

We appreciate your very kind words and I will be sure to pass them over to Chealsi.

Noté 1 sur 5 étoiles

I have no debts but I must pay?

Debt collectors using predatory tactics trying to go after me a debt I have no knowledge of as I have no debts. I can only assume this is a zombie debt they are trying to threaten me into paying.
No information about where the "debt" originated or any information on how much it is for. This is a pure phishing expedition and I will be reporting them to the FCA.

21 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

We are sorry to hear that you are concerned about our contact with you. We take all customer feedback seriously and aim to conduct our activities in a professional, fair, and compliant manner.

If we have contacted you regarding an account, we would like the opportunity to investigate your concerns and verify whether the information we hold is accurate. For data protection reasons, we may need to complete security checks before discussing any account details.

We do not expect anyone to make payments for a debt they do not recognise, and if you believe we have contacted you in error, we encourage you to contact our team so that we can review the matter fully and, where appropriate, update our records.

Noté 1 sur 5 étoiles

Nasty people trying to gather data, and failing to check the information sent!

Acting on the advice of a solicitor!
We’ve proved many many times with Property Deeds and Court letters. Etc etc.
Fraudulent Administration papers. To other Utility Companies.
Oops replied to my zero asking me to call them!

I spent an hour or so where Opps wanted my details…d O.B. ADDRESS, etc etc as they do not have them as I no longer live at. Location they can find, and they have tried.
As the debt that’s accumulated baffles me! They are seeking £400 for a PRE PAID meter!
Scottish Power have some how? Allowed the meter to run up this bill!
We grew up on Pre Paid meters and once the EMERGENCY CREDIT WAS GONE, no gas or Electric could be!
As for your security trap is almost as bad as your Alice Walker junk email and credit searches for my address…READ THE EVIDENCE.
I will now block and report you!
You have the name of the pre owner! All Utility bills are hers

19 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

We are sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand that disputes involving property ownership, utility accounts, and outstanding balances can be frustrating.

As we take data protection and account security seriously, we can only discuss specific account details directly with the individual concerned after completing the necessary verification process. This is why certain information may be requested when contacting our team.

We note your comments regarding the documentation you have provided and your concerns about the account and associated debt. We would welcome the opportunity to review the matter further to ensure all relevant information has been considered. If you are willing to do so, please contact our customer support team directly, quoting any relevant reference numbers, and we will investigate your concerns thoroughly.

Noté 5 sur 5 étoiles

Very amicable and friendly

Very amicable and friendly! Yvonne in particular, made the call seamless and put my mind at rest

15 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that Yvonne helped put your mind at ease and made the call seamless for you.

I will pass over the kind words to Yvonne.

Noté 5 sur 5 étoiles

The wonderful Yvonne called me earlier

The wonderful Yvonne called me earlier. She had so much empathy and didn’t judge me for one moment. I have had numerous personal issues over the last 6 years, which unfortunately, put me into a debt by a considerable amout. She instantly eased my worries as I am now slowly getting my life back.
The only thing I can say is: Thank you so much.
L.

15 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear the Yvonne put you at ease and helped you out.

I will make sure to pass on your kind words to her.

Noté 5 sur 5 étoiles

Absolutely 5 star

Absolutely 5 star, the lady was very kind and helpful from customer service.
She helped me to set up a payment plan, and agreed to an amount what we can afford. I am very grateful and i really appreciated her help and kindness.

12 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad the agent you spoke to was very kind and helpful. I am happy to hear that she was able to help you getting a payment plan set up.

I will pass on your kind words to her.

Noté 5 sur 5 étoiles

Friendly and helpful

Considering why you have to call this company it was not as bad as i thought. They were very helpful and friendly and where not pushy at all about the money that is owed

10 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that the agent you were speaking to was very helpful and friendly.

I will pass on your kind words to her.

Noté 5 sur 5 étoiles

Just very helpful she was very polite…

Just very helpful she was very polite made me feel at ease thankyou

10 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for your review.

I am glad to hear that the agent you were speaking to was very helpful and polite. I am glad to hear that she made you feel at ease.

I will pass on your kind words to her.

Noté 5 sur 5 étoiles

Excellent customer service

Yvonne was empathetic to the situation and explained things well

5 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Yvonne was empathetic and that she explained things well for you.

We appreciate your kind feedback and will ensure your comments are shared with Yvonne.

Noté 5 sur 5 étoiles

A lady who I spoke to called Yvonne was…

A lady who I spoke to called Yvonne was so friendly and helpful, understood my circumstances and situation. She made me feel so comfortable and at ease! We need more people like Yvonne in this world! :)

4 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Yvonne was friendly and helpful and that she understood your circumstances and situation.

We appreciate your kind feedback and will ensure your comments are shared with Yvonne.

Noté 5 sur 5 étoiles

Brandon was extremely supportive of my…

Brandon was extremely supportive of my circumstances , very thorough to ensure correct support

3 juin 2026
Avis spontané
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Réponse de Opos Limited

Thank you for taking the time to leave us a review.

We are pleased to hear that Brandon was extremely supportive and help you with correct support.

We appreciate your kind feedback and will ensure your comments are shared with Brandon

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