I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus
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Lisez les avis des autres
DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus
L'entreprise a répondu
Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus
L'entreprise a répondu
The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Coordonnées de contact
Meadowbank Street 15, G82 1JR, Dumbarton, Royaume-Uni
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I spoke to Christopher today about a…
I spoke to Christopher today about a payment which I didn't owe , he was very helpful &the payment was disregarded and resolved quickly.thankyou.
3 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave such a kind review. We're delighted to hear that Christopher was able to help resolve the payment issue quickly and efficiently. We'll be sure to pass on your feedback to him. We really appreciate your comments.
Very helpful
I spoke to Hugh today and he helped me resolve the issues I had making everything clear and was apologetic about the confusion
3 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We're pleased to hear that Hugh was able to resolve your concerns, explain everything clearly, and provide the support you needed. We'll be sure to pass your kind comments on to him. We appreciate your review.
Brandon was excellent handing my…
Brandon was excellent handing my enquire , full understood my needs and were able to resolve it within short period of time . Excellent work
3 août 2026
Avis spontané
Réponse de Opos Limited
Thank you for your wonderful feedback. We're delighted to hear that Brandon understood your needs and was able to resolve your enquiry quickly and efficiently. We'll be sure to share your kind words with him. We truly appreciate your support.
Chris was great very nice to speak to…
Chris was great very nice to speak to and dealt with me in a polite and genuine manner
24 juillet 2026
Avis spontané
Réponse de Opos Limited
It’s wonderful to hear that you had such a positive experience speaking with Chris. We’ll make sure your feedback. Thank you for taking the time to leave us a review!
andrew was really good at explaining…
andrew was really good at explaining stuff to me and making sure i have enough each month to pay installments and very understanding and considerate i was very nervous at phoming them as missed a few payment but he put me at ease thank u andrew
23 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave such lovely feedback. We’re so pleased to hear that Andrew was able to put you at ease and make you feel comfortable discussing your circumstances. It’s fantastic to hear that he took the time to explain everything clearly and was so understanding and considerate. We’ll be sure to pass your kind words on to Andrew. Thank you again for sharing your experience!
I had a brilliant interaction on the…
I had a brilliant interaction on the phone with Yvonne I told her I didn't believe this debt is anything to do with me & after around 30 minutes she came back on the line & said that the debt that they were contacting me about was in fact not mine & over 25 years old..but she said that in the course of looking she had found an outstanding debt for me totalling over 5 k BUT she said as it was very near to Christmas she would pay it off for me I still can't believe it...Thank you xx
11 décembre 2025
Avis spontané
Réponse de Opos Limited
Thank you so much for your wonderful review! We’re delighted to hear about your positive experience with Yvonne. We’ll be sure to pass your kind words on to Yvonne, who will be thrilled to hear your feedback. Thank you again for taking the time to share your experience with us!
Spoke with someone called Chris
Spoke with someone called Chris, he was brilliant to deal with, he was very pleasant.
It’s been made clear that this debt isn’t mine and he helped out with giving clear instructions of what would be required to clear up the matter.
22 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am pleased to hear that Chris was very pleasant and was brilliant to deal with.
I am glad that he was able to give your clear instructions of what was needed to be done to help out.
I will be sure to pass over your kind words.
Réponse de Opos Limited
Thank you for your review.
I am glad to hear that Andrew was able to help you.
I will be sure to pass on the kind words to him.
Use caution dealing with this company
I received around 3 emails a week from this company for several weeks that went straight to my junk box. As I didn’t recognise their name, they were all deleted without being read. I don’t know if they tried to call me as I don’t answer calls from unsolicited numbers. A letter arrived last week claiming I owed £180.57 for a credit card I’ve never had, but offered a settlement figure of £27.14. This raised a massive red flag as I had NEVER received any communication from the creditor about this. There was no way I was going to log onto their website with the PIN provided, as I was still unsure if this was a scam, or if my identity had been stolen following a massive data breach last year. My best friend copilot wrote a legally worded document contesting the debt which I emailed to the opos complaints team. I received an auto response that I would only receive a reply if I’d included my full name, address and date of birth. This is quite clearly a case of harvesting data. I had not included any of this in my response as the information could have compromised my identity further. Instead, I quoted their reference numbers which provided all the information they needed to pull the case up. To be sure, this is not ignored, I also posted a hard copy, but only due to potential identity fraud rather than wrong person contacted. I have read many negative reviews across other review sites that mirror my experience, including attempts to recover debts that have passed the 6 year limit of time which is a flagrant breach of the law. I would recommend extreme caution dealing with this company.
20 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your experience. We are sorry to hear about the concerns you have raised and appreciate how receiving unexpected correspondence regarding an unfamiliar account could be unsettling.
We take matters relating to customer identity, data security, and regulatory compliance very seriously. Where there is any uncertainty about an account or concerns regarding potential identity fraud, we encourage customers to contact us so we can investigate the matter thoroughly. To protect personal information, we may need to request certain identifying details before discussing account-specific information. These requests are made solely to verify identity and safeguard personal data, in line with our security and data protection obligations.
We understand that you have submitted a complaint, and we are committed to reviewing the concerns you have raised. If additional information is required to progress the investigation, this will only be requested as part of our identity verification process.
We value all feedback, as it helps us review and improve our communications and customer experience. We hope to have the opportunity to resolve your concerns through our formal complaints process.
Muja ape experience ke mutabiq achi…
Muja ape experience ke mutabiq achi video bnao ga
16 juillet 2026
Avis spontané
Positive Experience with Jennifer and OPOS
Jennifer was a great support and made the next steps extremely clear.
16 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am very glad to hear that Jennifer was a great support for you and was able to make the next steps very clear for you.
I will be sure to pass on your kind words to Jennifer.
I would just like to thank Andrew who…
I would just like to thank Andrew who assisted me with my query, and who was very kind and understanding of my illness and situation. With his help, I was able to agree a payment to resolve this matter.
I thoroughly enjoyed my chat with Andrew, and would like to wish him well for the future. He is, without doubt, a true credit to himself and to your business.
16 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am very glad to hear that Andrew was able to assist you with your query and that he was very kind and understanding of your current circumstances.
I will be sure to pass on your kind words to Andrew.
I have just contacted opos referance to…
I have just contacted opos referance to a internet issue
Yvonne was so polite with me she has taken on board what i had to say about the account issue and has helped me in a very big was in getting the debt wipped
14 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad Yvonne was so polite with you and was able to take on board what you had said about the account issue.
I am pleased to hear she was able to help you.
Quick and honest
Answered any questions quickly and honestly. Happily contested on our behalf when we found an issue with the claim. Thank you!
14 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad the agent you spoke to was able to answer the questions you had very quickly and honestly.
I will be sure to pass on your kind words.
The guy I spoke to was very nice and…
The guy I spoke to was very nice and helpful today and never put pressure on me to pay what I could not afford
10 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad the agent you spoke to was very nice and helpful when speaking with you.
I am pleased to hear that they never put pressure on you to pay what you couldn't afford.
Very Kind and Polite Agent
Alison was very kind, respectful and courteous. She gets 5
10 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad to hear that Allison was very kind, respectful and courteous towards you.
I will be sure to pass on your kind words.
Really good and supportive customer…
Really good and supportive customer service. I spoke with Jennifer on the phone, her professionalism and guidance on the call was excellent!
8 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad to hear that Jennifer provided really good and supportive customer service.
I am pleased to hear that she was able to provide you with excellent guidance and she was very professional with you.
I will be sure to pass on your kind words.
Amazing customer service and supportive…
Amazing customer service and supportive !!!
8 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for your review.
I am glad to hear that you received amazing customer service and the agent was supportive.
I will be sure to pass on your kind words.
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Providing courteous and respectful service is very important to us, and we're disappointed to learn that you felt let down.
We take comments like yours seriously and would appreciate the opportunity to understand what happened and address your concerns. If you're willing, please contact us directly with more details so we can look into the matter and work towards a resolution.
My experience has been extremely…
My experience has been extremely disappointing.
I received numerous reminder emails, payment requests and settlement offers regarding an alleged debt, many of which felt excessive in both frequency and tone.
After raising questions and submitting a complaint, I was advised that a substantive response could take up to 10 working days, with the formal complaints process potentially taking up to 8 weeks to conclude. In the meantime, automated collection emails continued.
Regardless of the circumstances of the account, customers raising genuine queries or disputes should receive timely responses and should not feel overwhelmed by repeated payment communications while awaiting clarification.
Based on my experience, the volume and nature of the emails, combined with the lengthy complaint response times, fell well below the level of customer service I would expect.
4 juillet 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be to receive ongoing automated communications while awaiting a response to a query or complaint. We appreciate your comments regarding both the frequency of our emails and the time taken to address your concerns, and we take this feedback seriously.
While some communications are generated automatically in line with our processes and regulatory obligations, we recognise the importance of ensuring customers feel heard and supported when they have raised a genuine query or dispute. Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of our customer communications and complaints process.
Thank you again for bringing this to our attention, and we wish you all the best moving forward.
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