I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus
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Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus
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The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus
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DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Coordonnées de contact
Meadowbank Street 15, G82 1JR, Dumbarton, Royaume-Uni
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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They are trying to scam me into paying…
They are trying to scam me into paying twice for a debt I have a payment plan for. Despite calling, emailing etc and pleading with them to stop harassing me, they continue to do so. I am reporting them to the ombudsman becaue this is unlawful
15 mai 2026
Avis spontané
Réponse de Opos Limited
We are sorry to hear you feel this way. We take all concerns seriously and would never knowingly act unlawfully. As we cannot discuss private matters publicly, we encourage you to contact our team directly so we can review your concerns and work towards a resolution.
Hubert was a brilliant very careful and…
Hubert was a brilliant very careful and we trust him
12 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for your wonderful feedback. We’re so pleased to hear that Hubert provided such a positive experience and that you found him careful, professional, and trustworthy.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Hubert and the team.
Helpful.
Entirely confused by a bill I received which was sent to me in error. Danny was very helpful in explaining how the matter would be dealt with
13 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback. We’re sorry to hear there was some confusion regarding the bill you received, but we’re pleased that Danny was able to assist and provide clarity on the situation.
We appreciate your understanding and your kind comments about Danny’s helpful approach. We’ll be sure to pass your feedback on to him.
I feel so comfortable to talk with…
I feel so comfortable to talk with danny he is so polite and understanding person
I really appreciate her for her concern towards costumer
12 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you so much for your kind feedback. We’re delighted to hear that Danny made you feel comfortable and supported throughout your experience with us.
We truly appreciate your kind words about his polite, understanding, and caring approach. Providing excellent customer service and treating every customer with respect and empathy is very important to us, and we’re pleased Danny was able to reflect this.
Do not give your money to any debt…
Do not give your money to any debt collection agencies. They are a scam and have no legal leg to stand on. Unless your debt is for £1000s a criminal or civil court wont touch it. Costs are to high to bother i have had alot of dealings with so called debt collection agencies my advice would be don't give them the time of day.
8 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel this way.
OPOS Limited is a regulated company authorised by the Financial Conduct Authority, and we take our responsibilities to customers very seriously. We are committed to operating fairly and professionally.
We appreciate that situations can sometimes be frustrating, and we always encourage anyone with questions or concerns to contact our team directly so we can help resolve matters in a supportive and transparent manner. If you belive we are contacting you in error please reach out and we will help you resolve the matter
Spoke with a woman called Alison not…
Spoke with a woman called Alison not Gillian she was lovely very insightful had a great conversation and it felt like she really cared, I’m so glad I picked up the phone to her. It was stress free and very helpful thank you again Alison.
7 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave such thoughtful feedback. We’re delighted to hear that Alison provided such a positive experience and made you feel supported throughout the conversation. It’s great to know that she was insightful, helpful, and made the process feel stress free for you. We’ll be sure to pass your kind comments on to Alison, as we know she’ll really appreciate them.
Great customer service
I spoke with mark who was friendly and helpful and managed to provide me with a suitable payment plan
7 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave your feedback. We’re pleased to hear that Mark was friendly and helpful. We’ll be sure to pass your kind comments on to him. Thank you again for your review.
A spoke to a lovely guy called Darren
A spoke to a lovely guy called Darren! He was so helpful and understanding to my situation! He resolved my issue with compassion! A credit to the company
7 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave such lovely feedback. We’re delighted to hear that Darren was so helpful and understanding of your situation. We’ll be sure to pass your kind comments on to him, as we know he’ll really appreciate them. Thank you again for your review.
The young lady Zel made everything very…
The young lady Zel made everything very clear and was very friendly and and polite throughout whole conversation
7 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to leave your review. We’re really pleased to hear that Zel made everything clear and provided such a friendly and polite experience throughout your conversation. We will be sure to pass your kind feedback on to her.
Danny was very polite
Danny was very polite, professional and very clear on information given.
7 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear that Danny was polite, professional, and clear when providing information to you. We’ll make sure your comments are passed on to him.
Advisor Shree was very helpful and…
Advisor Shree was very helpful and informative, gave me all the information I needed and answered any questions I had.
Thank you once again for your help getting my account settled.
6 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback.
We’re really pleased to hear that Shree was able to assist you in a helpful and informative way, and that all your questions were answered clearly. We’ll be sure to pass your comments on to them.
Very helpful and patient while dealing…
Very helpful and patient while dealing with my issue.
5 mai 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind feedback.
We’re really pleased to hear that you found our team helpful and patient while resolving your issue. Providing clear and supportive assistance is very important to us, and it’s great to know this was reflected in your experience.
If you need anything further in the future, please don’t hesitate to get in touch — we’re always happy to help.
OPOS LIMITED HARASSMENT
I am writing this review to formally raise concerns about the conduct of OPOS Limited.
I have been contacted and pressured regarding an alleged debt supposedly linked to South Staffordshire Water. To verify this, I contacted the water company directly, and they explicitly confirmed that there is no outstanding balance on my account.
Despite this clear confirmation, OPOS Limited has continued to pursue me for payment and has issued warnings about collections activity, credit file damage, and potential legal action. This behaviour is not only misleading but completely unacceptable.
Pursuing an individual for a non-existent debt raises serious concerns about your verification processes and compliance standards. Making threats regarding credit impact and legal escalation without a valid debt could be considered harassment and may breach regulatory guidelines.
This situation has caused unnecessary stress and inconvenience. I expect OPOS Limited to immediately cease all contact regarding this matter unless they can provide verifiable evidence of the alleged debt.
If this behaviour continues, I will not hesitate to escalate the matter further through formal complaints channels.
I strongly urge others in a similar situation to independently verify any claims made before making payments.
Extremely unprofessional and concerning conduct.
6 janvier 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your concerns.
We’re sorry to hear about the distress this situation has caused. We take all queries and complaints seriously and always aim to ensure that our processes are fair, accurate, and handled appropriately.
If you believe there has been an error or you have already resolved this matter directly with the original provider, we would encourage you to contact us so we can review this for you as quickly as possible.
Once we receive the relevant details, we will look into the matter and take any necessary steps. If needed, we will place the account on hold while we complete our review.
We appreciate you bringing this to our attention and are committed to ensuring concerns like this are properly addressed. Please get in touch with our team so we can assist you further.
Very friendly staff.Who where very…
Very friendly staff.Who where very helpful and understanding about my situation.
29 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you found our staff friendly, helpful, and understanding of your situation. Your comments are appreciated and will be shared with the team.
I was speaking to a girl called Jade on…
I was speaking to a girl called Jade on the phone while setting up a payment plan, she went above and beyond what was expected and was really kind and offered really helpful advise. Thanks alot its much apreciated!
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re really pleased to hear Jade went above and beyond and was able to support you with kindness and helpful advice while setting things up. Your comments are much appreciated and will be shared with her and the team.
Thank you very much and good experience…
Thank you very much and good experience 👍
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you had a good experience. Your comments are appreciated and will be shared with the team.
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service helpful and understanding. Your comments are appreciated and will be shared with the team.
Mark was was able to sort my plan out…
Mark was was able to sort my plan out quickly & smoothly with such ease which was very helpful.
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Mark was able to sort everything quickly and smoothly for you. Your comments are appreciated and will be shared with the team.
Yvonne was honestly a blessing to talk…
Yvonne was honestly a blessing to talk to. When I explained my situation she fully understood and her empathy was second to none. It made such a difference to just speak to someone that just got it. I can’t say thank you enough to her.
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re really pleased to hear Yvonne provided such an understanding and empathetic service. It’s great that she was able to make a positive difference during your conversation.
Your kind comments will be shared with her and the team.
Dealt with Danny who in contrast to Sam…
Dealt with Danny who in contrast to Sam / Samantha was like night and day. Danny extremely helpful and LISTENED to the situation whereas Sammy was completely and utterly rude. I would recommend this business, they're doing their best with limited (and incorrect) information in my case and I appreciate their efforts, particularly Danny who has done a significantly better job than his colleague
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Danny was able to support you effectively and take the time to listen to your situation. It’s also good to know you recognise the team’s efforts overall, even where challenges have arisen.
Your comments have been noted and will be shared with the relevant team.
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