I spoke to a lady named Halina, she was very professional, polite , and helpful. When you’re experiencing financial difficulties and have no way to resolve the situation, if you speak to a person that... Voir plus
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Hugh was very helpful. I am suffering with mental health and everything has been very daunting however speaking with Hugh today going through everything the care and empathy he showed made my experi... Voir plus
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The advisor, Sruh, was incredibly kind, compassionate and understanding. Despite discussing quite emotionally taxing topics he was still able to guide me to next steps, and held the space for me as ne... Voir plus
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DO NOT BE FOOLED BY THESE CROOKS! Like the title says, this company is chasing me for a few hundred pound debt which is over 20 years old. The debt was called a loss by the company I borrowed off a... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Coordonnées de contact
Meadowbank Street 15, G82 1JR, Dumbarton, Royaume-Uni
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I spoke to a lady called Melissa and…
I spoke to a lady called Melissa and she was so helpful and understanding. I have never received as much help and support from any other companies as I have from opos. I thank Melissa and the team.
28 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re really pleased to hear Melissa was so helpful and understanding, and that you’ve had such a positive experience with the team overall. Your kind comments are greatly appreciated and will be shared with them.
Very unorganized
Very unorganized. I HAD CALLED YESTERDAY. the transfer holder left me on hold the staff was talking about personal things for over 30 minutes s
I KEPT ON SAYING HELLO,HELLO HELLO.NO ANSWER, SO I hung up.unprofessional
27 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re sorry to hear about your experience and the delay you encountered during your call. This is not the level of service we aim to provide.
Your comments are taken seriously and will be passed on to the relevant team for review. If you would like us to look into this further, please contact our team so we can assist you directly
Usually dread these calls but Gillian…
Usually dread these calls but Gillian who took the call was lovely and very helpful. Been doing a lot of this recently and some people can be really difficult but Gillian was really helpful and put my partner at ease who usually gets really anxious with this stuff.
27 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Gillian was helpful and able to make the call a more comfortable experience for you and your partner. Your comments are appreciated and will be shared with the team.
I recieved a message asking me to call
I recieved a message asking me to call. When I got through it was Yvonne that took my call. She was very professional and polite and dealt with my issue that it wasn't my debt. I finished the call feeling very satisfied that I was listened to and my issue resolved.
27 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Yvonne was professional and polite, and that your concerns were listened to and resolved during the call. Your comments are appreciated and will be shared with the team.
Great service
I’m poor at remember names but the lady I dealt with was first class. Absolute credit the opos. Thank you!
27 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you received first-class service from our team. Your kind comments are appreciated and will be shared with the team.
The portal did not work however the…
The portal did not work however the agent was extremely helpful. Her name was Chelsea and she’s one of the good ones. The matter was resolved quickly and efficiently.
27 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re sorry to hear you experienced issues with the portal, but we’re pleased Chelsea was able to step in and resolve the matter quickly and efficiently for you. Your kind comments will be shared with her and the team.
I spoke with Danny today and he was…
I spoke with Danny today and he was beyond helpful. Very polite, patient, understanding and professional. Felt very at easy talking with him, as someone who suffers bad anxiety that doesn't happen often for me. Thank you so much for all your help Danny.
24 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re really pleased to hear Danny was able to support you in such a calm and professional way. It’s great that he helped you feel comfortable during the call, and we appreciate you taking the time to share this.
Your comments will be passed on to him and the team.
Chelseas service 10/10
Chelsea was brilliant! Made everything simple and straightforward
24 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea made things simple and straightforward for you. Your kind comments are appreciated and will be shared with the team.
Great service friendly helpful staff
23 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the service great and our staff friendly and helpful. Your comments are appreciated and will be shared with the team.
they are the biggest Harassment …
they are the biggest Harassment company they refuse to give all the data they have on a person so looks like a claim got to go in for this i have advised my client to now refuse to talk or make any contact with these scum
21 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re unhappy with your experience. We take all concerns seriously and operate in line with applicable data protection and regulatory requirements, including how information is requested and provided.
If you believe something has not been handled correctly, we would encourage you to contact our team so we can review the matter and assist further. Where appropriate, we can also guide you through the formal complaints process.
Your comments have been noted.
The person I spoke to
The person I spoke to . I think her name may have been Zen. I have memory loss. I have no knowledge of the debts. Zen was very kind and patient with me. Thank you for your kindness and support.
21 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re glad to hear you felt supported and treated with kindness and patience during your interaction. It’s always good to know our team made the experience a little easier for you.
We really appreciate you taking the time to share this.
Spoke with Danny
Spoke with Danny, fantastic customer service and understanding
21 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Danny provided fantastic and understanding customer service. Your comments are appreciated and will be shared with the team.
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Melissa provided excellent, helpful and understanding service. Your kind comments will be shared with her and the team.
What a bunch of contradictory crooks…
What a bunch of contradictory crooks tell you 1 thing then do another, cant talk about more than 1 item without you ringing back after each 1 , customer service is ice cold if i could rate no stars i absolutely would, dont give these any money or time
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re sorry to hear you’re dissatisfied with your experience. We understand your frustration regarding how your queries were handled and the time it took to resolve matters.
We take all feedback seriously and will ensure your comments are shared with the relevant teams for review. If you would like us to look into this further, please contact our customer support team so we can help address your concerns directly.
Very helpful and understanding couldn't…
Very helpful and understanding couldn't fault them one bit my debts are clear now many thanks to the team great work
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear you found the team helpful and understanding, and that everything has been resolved for you. Your kind words are appreciated.
I’d overpaid a debt and they called and…
I’d overpaid a debt and they called and told me and have arranged the refund in next few days hopefully x I will wait to see hopefully it arrives as lady on phone was lovely x
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear your experience was positive and that everything was explained clearly. We hope the refund is processed smoothly for you in the coming days.
Your comments are appreciated.
Yvonne was extremely patient with me…
Yvonne was extremely patient with me listing my circumstances and financial woes . I received some great advice and pointers related to my specific complex situation.
Thank you !
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re really pleased to hear that Yvonne was patient and able to provide helpful guidance tailored to your situation. Your comments are much appreciated and will be shared with her.
Absolutely great service by…
Absolutely great service by Yvonne/ivon/evon she provided me well class service she was so helpful and trust me. The first step is to take the first step and she was able to help me do this. She was so professional so kind so friendly and I would advise if you contact OPOS then you should definitely ask for Yvonne/ivon/evon.
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for taking the time to share your experience.
We’re delighted to hear that Yvonne provided such helpful and supportive service. It’s great to know she made a positive difference and guided you through things clearly.
We’ll be sure to pass your kind comments on to her.
Gillian was a great help on the call…
Gillian was a great help on the call this afternoon. Thank you!
20 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your kind message.
It’s great to hear that Gillian was able to help you during your call this afternoon. We’ll be sure to pass your thanks on to her.
Chelsea was very helpful and clear.
17 avril 2026
Avis spontané
Réponse de Opos Limited
Thank you for your feedback.
We’re pleased to hear Chelsea was helpful and clear in assisting you. Your comments are appreciated and will be shared with the team.
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