Pet Protect Avis 

Used there chat service ,was great really easy to use ,such a great company to deal with ,I tell all my friends and family to use

Seamless experience when dealing with. Very pleased with their product and service

If I need to contact Pet Protect they are always courteous and helpful. They have settled claims for me over many years. Now my dog is elderly and fragile, however, and had an operation last year, the cost of the policy has doubled since April 2025. I know there are actuarial reasons for this, but it's made it very difficult to pay on a pension, especially with everything else going up in price. I've had to go onto monthly instead of annual payments. This is why they get 4 stars and not 5.
To be fair, I haven't claimed from other insurance companies and so can't make a comparison.

Quick and prompt at sorting out an issue I had very efficiently handled

Excellent communication and fast answer to my question. Dealt with very quickly.

The premium was very reasonable at the beginning, of my policy, but has increased by 540% over 6 years, to a whopping £320 per month! I only ever made 1 very small claim in year 2, and I feel the rise in premium is unreasonable. Having shopped around, I have since found more cover for half of what pet protect were offering, hence I ended my policy.

Absolutely amazing experience. My cat developed an E Coli infection that cost quite a lot to get to the bottom of. Pet protect paid out seamlessly and promptly with not a single issue and even offered support with the process to me over live chat. Fabulous service, would highly recommend!

Easy chat
Was connected to a live person when the operative was unable to help me .very good service .problem solved

Love pet protect, good value, great service, helpful customer service.

Have found pet protect sympathetic to needs/requirements over the years, have not failed to pay out towards our vet bills for our little man, who suffers from heart disease & more ailments. Would recommend.

The process was easy to follow

Always very helpful but expensive

Very happy with this chat service as it lets you be specific and immediately gets you through to an agent if your query is more than a quickfire answer the bot can't sort. On all occasions I've used this chat, both today and in the past, the staff have been really helpful, explained things well, and sorted my queries very efficiently. Other companies, not just pet insurers, should follow your example! Well done and thank you! : )

Insurance quick and easy to complete. I asked for a paper copy which was send really quickly.

Absolutely disgusted with this company. 12 years without a single claim and then suddenly my little doggy needed a lump removing from his front leg and rear leg joint.

After dragging there heels for weeks they eventually paid out.
However they charged me for 2 seperate procedures resulting in 2 £150 excess charges.
And wait for this. They then charged me an additional 25% contributions fee for both procedures resulting in an additional 50%

I've paid over £11,000 in pet insurance since the beginning. £1,300 on an operation only to receive £350 back!!

This is going on every social platform possible!!!!!

Been with Pet Protect for 10 years ever since we got our rescue dog, Leo. The claims have always been settled promptly, which has been really good. However, the weighting of the monthly premiums and excess / owner contributions has become very high over the last two years. Leo is now eleven. His premium has previously risen every year by a reasonable amount. However, over the last two years it has risen from £55 per month to £220. That's a 400% increase in two years and accounts for 44% of what a total claim would be in a year. The excess is £150 and then only 75% can be claimed. Pet Protect know you can't move insurance in reality because of the exclusion of existing conditions. My caution to anyone reading this is to be aware how your premiums will be massively inflated by Pet Protect once your dog reaches their senior years.
UPDATE: The follow up from Pet Protect as per their comment implying they would help did not lead to any improvement. I was told that pet insurance is a luxury item and there was nothing they were prepared to do in addressing the 400% premium increase over just 2 years. In my opinion they have just gone through the motions so that they appear to be doing the right thing to other customers. I am now in the process of cancelling the insurance as the cost is just too high per month and fingers crossed Leo has no serious illnesses. My warning to other customers remains the same. Beware of the extortionate premium increases when your dog reaches senior years.

Always get good service never had any problems with getting anything sorted out,

Even though it was through text the person was very helpful.

Claims are dealt with in a timely manner. My dog has complex medical conditions and I needed some guidance prior to submitting my latest claim - the customer service team were first class, really helpful and I cannot recommend this company enough- I have insured my last 4 dogs with them and would not use any other company.