Pet Protect Avis 

Pet Protect have been excellent, we have claimed several times for medication for our Lurchers allergy, they liaise directly with our vet which makes life easier.

Staff answered the telephone with professional and curious manner. However to have to pay the vet a 14.5% of the total bill is excessive. What is the point of having an insurance when you punish us with every minute charge ie food !!!.

Very quick at providing a pre-authorisation which meant my cat was able to get the treatment she needed as soon as possible. Easy to organise along with the vet clinic and I'm happy with the cover they provided in line with our policy!

Pet insurance is really really important and I can say Pet Protect is one insurance provider I would recommend to people

They’ve always been very reliable

Once the claim was set up through our Vets the whole process has been painless and very efficient. Keep it up !

Sam Roberts on live chat, was excellent. Very compassionate, very helpful and very sincere. Laura Woollvin

Genuine and sympathetic helpdesk agent - Georgia. We were cut off right at the end of the call and they followed up with an email immediately to apologise, which wasn't necessary, but I really appreciated it, given the upsetting circumstances of my pets condition. We did a direct claim via the vets, paperwork was easy to complete and the agent helped me through it. It was approved without delay and was a weight lifted off my shoulders not having to deal with that during a worrying time.

Submitting my claim was easy and Pet Protect paid the claim without an issue

Been with pet protect for more than 15 years. They always pay my claims quickly

Excellent company to deal with, hassle free!

A first class claims service. As an insurance professional myself, I wish all insurers dealt with claims in such an efficient way. Hugely impressed!

Efficiency. Speed. Politeness, Information. Cooperation.
Quick settlement. Liaison with Vet.

Pet protect are very efficient in dealing with claims in a timely manner

Service is good.The increased cost as we have claimed for Nana's long term allergy,cytopoint ,unfair charges are increased because we need to claim long term , especially the yearly increase for the same condition as you state it's a new year no excuse for these charges .
Mr Kelvin Luscombe

Hi Booking was easy and it gives good cover

Having to cancel my pet insurance policies was made very easy, which surprised me considering I was using the chat bot!

Used there chat service ,was great really easy to use ,such a great company to deal with ,I tell all my friends and family to use

Seamless experience when dealing with. Very pleased with their product and service

If I need to contact Pet Protect they are always courteous and helpful. They have settled claims for me over many years. Now my dog is elderly and fragile, however, and had an operation last year, the cost of the policy has doubled since April 2025. I know there are actuarial reasons for this, but it's made it very difficult to pay on a pension, especially with everything else going up in price. I've had to go onto monthly instead of annual payments. This is why they get 4 stars and not 5.
To be fair, I haven't claimed from other insurance companies and so can't make a comparison.

Quick and prompt at sorting out an issue I had very efficiently handled