Property Stop Avis 

92
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I've been really pleased with Property Stop as my letting agents. They're a good all-round service, and I've found them dependable at every stage. Their tenant referencing is thorough and accurate, wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The team at Property Stop have been very helpful, friendly and professional. We've mainly been in correspondence with Esmé and Richard and they have been a pleasure, and the best agents we've ever had... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have been working with Property-Stop for more than 15 years. Their service is very professional. They react quickly to any request or concerns coming from landlords or tenants. They have a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Property stop , took over the agent that we had, and have been far better, and has given us sound advice, and found new tenant for our property the team all have good knowledge, Tara,Sally, and Esme... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location immobilière

Écrit par l'entreprise

Established in 1996, Property Stop is one of the fastest-growing independent letting agencies offering property management services throughout the Essex region. With Property Stop, you will benefit from our proven track record of delivering outstanding letting & management services. With a head office based in the heart of Chelmsford City centre, we are able to offer our services throughout Essex specialising in Chelmsford, Braintree, Halstead, Witham, Colchester, Ingatestone, Brentwood, Billericay, Wickford, Basildon, South Woodham Ferrers, Danbury, Maldon, Southend On Sea, Stanford Le Hope & Grays. Co-managed & run by two Company Directors with well over forty years of combined agency experience. Property Stop and its trained team of experienced staff have your best interest at heart and our focus is solely on our clients. We prioritise customer service and relationship-building. By working closely with landlords, we tailor our services to meet your individual needs.


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4,6

Excellent

TrustScore 4.5 sur 5

92 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(92)

17 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Total professionals

These guys have let my properties for me over the last 25 years and have been fantastic throughout. They are a great sounding board if an issue arrises and are able to come in with the correct 'fix' whenever needed. The new letting process is made easy and i am lucky enough to never get voids based on the management of PS. I can't recommend Stuart, Paul, Esme, Maizie and the whole team enough. Thanks guys!

3 janvier 2025
Avis spontané
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Réponse de Property Stop

Dear Iain,

We really appreciate your kind words.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Very professional service

I have been very happy with Property Stop over the past few years. I can recommend them without hesitation if you are looking to rent.

3 janvier 2025
Avis spontané
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Réponse de Property Stop

Dear Richard,

Many thanks for taking the time to leave us a review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Excellent Customer Service

I would recommend Property Stop to anyone without hesitation. The team are extremely helpful, friendly and professional. They go above and beyond to help with any queries. Having my property rented with them gives me great peace of mind.

31 décembre 2024
Avis spontané
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Réponse de Property Stop

Dear Nathan,

Many thanks for your review.

Best regards,
Property Stop

Noté 1 sur 5 étoiles

Be careful renting through Property Stop!

There were so many issues in the time we rented with Property Stop, but I'll just highlight a couple as I feel like they're important for people considering renting through this company as we found the service quite dishonest.

One thing we were told on viewing is we were allowed to hang art on the walls as long as we filled the holes and touched up the paint on leaving. We filled in the holes and requested the exact paint colour several times in which they claimed the landlord wasn't responding. I then said I'm happy to buy what I thought would be the closest match if they aren't willing to tell us the paint colour and they recommended we didn't do this. They then took money from our deposit because of this.

Secondly and most importantly they asked if we wanted to extend our tenancy which we agreed to a 6 month extension. 2 weeks before the date of renewal they send us the new agreement to sign which had an increased monthly rate. We responded and said we were not informed of a price increase and we were told it was non-negotiable. So we therefore stated that because we were not informed we no longer wish to go ahead with the extension of the agreement.

They ended up saying we didn't give them a months notice (how would this be possible if we're only informed of the increase 2 weeks ahead of the renewal) and they took our entire deposit through these dishonest methods which we feel were completely unfair. So be careful if you do choose to rent through Property Stop.

On top of this we requested something be fixed and it wasn't so we had to get someone in to fix it ourselves, we could only use the internet provider for the building which left us without internet for about a month (not ideal considering we work from home and we spent loads on hot spotting the date from our phones), and the window didn't' fully close which we continuously mentioned and they didn't fix so the property was freezing some months and cost us a fortune on bills. So realistically not only did they take our full deposit but we also had to spend a lot of money on all the other issues.

28 décembre 2023
Avis spontané
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Réponse de Property Stop

Dear Alistair,

I’m sorry to read of your dissatisfaction with the service you received as a tenant whilst renting through Property Stop back in 2023.

Within the tenancy agreement you signed it makes it very clear that you are not permitted to drill or fix any items to the walls without obtaining prior written consent from the landlord or agent. In your case it appears you signed your tenancy agreement and never requested consent to affix any items to the walls. In most cases a landlord will allow this provided when vacating the property is returned as it was at the commencement of the tenancy. In your case the property you rented was a brand new apartment and upon vacating we found 60 filled drill holes within the property. It was therefore necessary for the landlord to make a charge for repairing the decorative damage.

We appreciate that you felt the landlords claims over your deposit were unjustified and it was agreed that to resolve the matter your case would be referred to ‘The Deposit Protection Services’ dispute resolution. You agreed to use this service on the understanding that the case would be reviewed by an independent adjudicator who would review both parties’ evidence submissions and make a judgement over how the deposit funds should be distributed.

By entering into this process, Property Stop was able to present sufficient evidence to demonstrate that we acted professionally and in accordance tenancy law. The Deposit Protection Service awarded your deposit in favour of the landlord as they deemed their claim was completely justified and that Property Stop had acted correctly in the way we managed the situation.

When managing a tenancy on behalf of a landlord any maintenance reported to us is shared with the landlord. Property Stop will then take instructions from our client to appoint contractors to undertake any required works. As the agent we are not able to instruct works without a landlords approval so we can only apologies if something you reported was not dealt with whilst you occupied the property.

The property you rented was within a block of leasehold apartments which we understand to be serviced for broadband by Hyperoptic. As your tenancy agreement doesn’t include broadband, any issues with the service you received from the provider or problems with the infrastructure within building would be down to either Hyperoptic or the building management company to address.

Best regards,

Property Stop.

Noté 5 sur 5 étoiles

Great letting agent

Great company to use use as your letting agent if you are a landlord. Great communication and respond to you very quickly. At the end of a tenancy they re-marketed the property quickly to find a new tenant. Looked after my interests as a landlord when a tenant vacated and left the property in an undesirable condition.

19 décembre 2024
Avis spontané
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Réponse de Property Stop

Many thanks for taking the time to leave us a review. We appreciate your positive feedback.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Exemplary

I would certainly highly recommend the management services of Property-Stop. It has been a pleasure to deal with them over the past several years. All staff consistently respond to requests and enquiries promptly and have been very helpful and professional, leaving me free of concerns. I would say Property-Stop have exceptional commitment to service and go above and beyond. Special thanks to Stuart, Tara and Maizie.

17 décembre 2024
Avis spontané
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Réponse de Property Stop

Thanks very much for your kind words. It was a pleasure working with you.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Excellent Service

As a current client of Property Stop, I cannot speak highly enough of the service they offer. What sets them apart is the level of professionalism that they adopt in all areas of their work. Richard, Jill, Esme et al are always available to help, offer expert advice and to suggest solutions to all property related issues.

9 décembre 2024
Avis spontané
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Réponse de Property Stop

Dear Neil,

Thanks for your kind review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Best letting agency I have experienced

Best letting agency I have experienced. They are very organised and professional. They were very helpful and responsive to emails. When we had issues with the boiler in the property, a staff at Property Stop was able to help us resolve it.

15 décembre 2023
Avis spontané
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Réponse de Property Stop

Dear Mase,

We really appreciate your kind words. Thanks for taking time to leave us a review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Professional and prompt

We have always had a very good relationship and service from all the staff at Property Stop. Tanya and Maizie during our tenants stay in our property and Stuart was very helpful in settling the cost of getting the property up to standard when the tenants recently left. All our questions were answered promptly and professionally. Very good service all round.

5 décembre 2024
Avis spontané
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Réponse de Property Stop

Dear Mr Jacobs,

We really appreciate your comments. Thanks for leaving your review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Our preferred letting agents

We appointed Property Stop as letting agents for our rental portfolio of 40 flats in 2019, they have provided a high standard of service to us for the past five years.

Property Stop's staff are helpful and polite, nothing is ever too much effort.

We have had no qualms recommending Property Stop when we have received enquiries we could not fulfil; they have always been proactive in helping people we have recommended them to.

2 décembre 2024
Avis spontané
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Réponse de Property Stop

Dear Kay,

Thanks for taking the time to leave us a review. It’s most kind of you and really appreciated.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

A Professional Company

I found the company professional and quick in finding me a good tenant.

They kept informed and had all the paperwork well coved.

I will be using them again.

Regards Mark Underwood

29 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Mark,

Many thanks for the review. Really appreciate your comments.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Fantastic Service. From initial meeting with the agent for…

From initial meeting with the agent for Property Stop, I was totally relieved to have found a company that I felt was totally trustworthy and had my best interests at heart. I was very keen to get the right type of person as a tenant and Property Stop totally understood this and kept me updated and informed at all times. Having previously used other letting agents, I am all too aware of how initial interest can fall by the wayside leading to bad feelings. I would wholeheartedly recommend Property Stop whose communications have been excellent, polite and swift. I am delighted with the outcome of my letting journey with them.

29 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Ilona,

We really appreciate your your kind review.

Many thanks,
Property Stop

Noté 5 sur 5 étoiles

A very well looked after and happy…

A very well looked after and happy tenant 😊 I rented properties with property stop in 2014 and 2023. Richard and the team are very efficient open and clear, understanding and helpful to make renting experience smooth as possible. Never had an major issue with the property I am renting currently, but if there is any, 1 email leads to swift response and problem resolved. As a tenant can't ask for more
Thank you guy's 💐

15 avril 2024
Avis spontané
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Réponse de Property Stop

Dear Riffi,

Thanks for taking time to share your experience of our service.

Best regards,
Property Stop.

Noté 5 sur 5 étoiles

Outstanding Property Management

Property Stop have been managing my portfolio since 2019. Throughout that time Property Stop have helped me successfully increase my portfolio by supporting me through recent acquisitions with their in depth professional knowledge and expertise in property management . I wouldn’t use anyone else.

22 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Neil,

Thanks for your kind review.

Best regards
Property Stop

Noté 5 sur 5 étoiles

Excellent service company

We have been working with Property Stop for 8 years plus and have been very happy with both the level of service and the contact we have had with their friendly and efficient staff. We would highly recommend them for any property management requirements.

22 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Paul,

Thanks for your kind review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

The staff at Property Stop are very…

The staff at Property Stop are very efficient , helpful, friendly and professional. I have been using them for many years and they look after my properties very well. I would recommend them as letting agents.

16 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Judy,

Thanks very much for your review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Fantastic service when faced with an issue.

I have been using Property Stop for a number of years and did not realise quite how good they were until recently when I had a major maintenance issue. Circumstances meant that the issue had to be dealt with as a matter of urgency and to a high standard and Property Stop and their contractors stepped up to the plate and made the whole experience painless and stress free. Their expertise and experience shone through and many thanks once again to all the team for their input and efforts. Would highly recommend them to anybody looking for a trustworthy agent.

10 octobre 2024
Avis spontané
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Réponse de Property Stop

Dear Barry,

Thanks for taking the time to share your experience of our service.

Best regards
Property Stop

Noté 5 sur 5 étoiles

Excellent Property Management Company

We've been working with Property Stop for 18 years and they've been managing our properties in Chelmsford. We couldn't have asked for better property managers. As landlords, we have always found that they keep us updated and have consistently had our best interests at the forefront of their minds. I couldn't recommend them highly enough. Great team of people!

15 novembre 2024
Avis spontané
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Réponse de Property Stop

Dear Hadie,

Thanks for your kind review.

Best regards,
Property Stop

Noté 5 sur 5 étoiles

Superb managing agent

We joined Property Stop approx 5 years ago having previously been with a very poor managing agent.
The service we have received since has been exemplary. The staff are most helpful and very efficient.
The company have managed our unit most efficiently and have addressed any maintenance issues quickly to ensure that our tenants feel matters are dealt with quickly and to everyones satisfaction.
We have no hesitation in recommending this company to anyone seeking a reliable managing agent

4 novembre 2024
Avis spontané
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Réponse de Property Stop

Thanks for your kind review. Your positive feedback is great to hear.

Best regards,
Property Stop

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