Property Stop Avis 

Best agents I have used. Great service, really helpful team, good systems in place

I’ve been using Property Stops fully managed service to look after my property portfolio for the past 3 years.
As I spend a lot of my time overseas I opted for their fully managed service and can honestly say I’ve found the service to be excellent. Rent is always paid promptly and communication has been exceptional when maintenance has been required.
I’m happy to recommend Property Stop to any other landlords considering using the services they offer.

The team at Property Stop have been looking after our flats for many years now. The initial tenancy checks, move ins and condition reports are always good.
On-going they have looked after maintenance issues through a team of contractors who seem to be responsive.
A good team with great communication

As a new landlord the advice and guidance offered to me by Property Stop was superb. They took the stress away and it's comforting to know my investment is being managed by such a competent team.

I appointed Property Stop as my managing agent 3 years ago. I was a first time Landlord. It was always my plan to let my flat for 2 or 3 years to make my move from Essex to Kent easier by avoiding the hassle of property sale in Essex & purchase in Kent. This plan worked as I have had 3 years renting in Kent before actually buying a property. I had 2 meetings with Paul (director), who explained everything I needed to know, as I had never let a property before. The management %rate he offered was very competitive compared with 2 other letting agencies, that I spoke to. Also one of the other agencies had various additional fees, which were all included in Property Stop's management fee. During the entire 3 years the staff in the office were always efficient when I had to contact them. Whenever there was a problem my main contact was Stuart(director), who always gave good advice & sorted out any issues that I had. I definitely recommend existing & new property owners who are letting to use Property Stop.

Chris Tyler

I have let my property with property stop for several years now and they have always been faultless. From the initial contact everything was explained to me in a language I could understand and I was guided through the whole process. They are always happy to offer advice when needed and nothing seems too much trouble for them. I would highly recommend them.

Dear Property Stop

Thank you for the reply to my original review.
The fact that it has taken you approximately three years to respond does indicate that your lowest priority are your tenants.
I find it quite astonishing that it has taken this long to respond, not so say unprofessional and lackadaisical.

Having rented properties previously, we were both well aware of the rems of a tenancy agreement, however, you appear to be missing the point here. We specifically stated that we wanted a long term tenancy, and whilst the initial term of the tenancy would be the 12 month contract you have mentioned, we wanted to be in a situation where the re=tenancy would be renewed on a regular basis.

We were assured by your representative that this would be the case, and that the owners of the property wanted a professional couple to rent the property and provide stability and a regular income. We believed what we were told, although in hindsight we may have been foolish to believe anything we were told when there was the opportunity of commission to be earnt.

Although the planning application you mentioned was submitted after our tenancy began, it transpires that the owners had applied for planning permission a number of times before this one. A fact that seems to have been well known by the neighbours and at least one other estate agent.

Regarding the repairs – the drainage issue was never resolved. A drain survey was carried out, which showed that concrete piping had collapsed. In order to resolve this the kitchen and bathroom floor would have required digging up, and drainage to the main sewer pipe in the road would have had to be renewed. This was never carried out.

During our tenancy a number of emails were sent to Property Stop which were not replied to.
Unfortunately, after the three year gap I’m not sure we still have copies of these.

All in all, we stand by our original review, and you will note that it has taken us less than three years to respond to you.
Which does indicate that there are still people in the world who believe in common courtesy.

I have been a customer with Property Stop for almost 25 years since a purchased my first property in March 2000, during this period as a client I have depended on the owners Stuart and Paul to control and run over 25 properties in their care, during this time I have stayed loyal to PS as I have found no reason to change my management company over the years. the rent is always paid on time and keep me updated with any issues,I have no hesitation in recommending them to any landlord looking for a management company

I’ve had such positive service from Property Stop. No hesitation in recommending them. Stuart is a top bloke.

Property stop have found us back to back great tenants. They have a nice office team and are very easy to deal with.

Very professional service. Thank you for all of your help!

Richard was exceptional in helping me find a tennant in such a short window. Very professional and efficient. Richard and his team were always available and returned calls/emails in a timely manner. I would highly recommend Property Stop, I will definitely be using their services in the future.

I have found it incredibly difficult to find a property to rent in Chelmsford. Other letting agents seemed disinterested in helping despite the fact that it was distressing not having a home for me and my children. All the staff at Property Stop have been amazing, in particular Richard who went above and beyond to help me secure a property. They are very professional, honest and left me feeling like they cared about getting things right for me. I would highly recommend using them.

Just avoid.
Very money hungry, no consideration at all. Taking money off the deposit for the things that has been done.

As a tenant, the first I found out was a freezer full of rotting meat and fruit flies. All weekend, I was left to sit in a flat akin to a wheelie bin. The main front inside door is half hanging off. Sent a reply, no response. The flat is filthy. Hairs in bath, a bacteria filled bath plughole, thick with dark green gunk. A maggot by the kitchen sink which is blocked, hair and old food in the grill and an twin socket half disconnected from the wall. The fridge freezer was marked "Low Level Action 3" by someone that sounds like a school leaver. I had to contact a Councillor to get a new fridge freezer. £50 a day. They need closing down. More action against them to follow.

We've been with Property Stop as Landlords for just over 9 years, letting a 2 bed house in central Chelmsford. We've always had a positive experience, when there's been any issues they've always been responsive to help solve them. What makes me write this review today is we have another property elsewhere in England, run by a big national company (Sequence). They are terrible, truly shocking.

Whilst always happy with Property Stop this experience has made me reappraise just how competent they are, the difference is vast. Avoid Sequence at all costs (and Countrywide) and go with Property Stop.

We went with property stop for UNI accommodation, they took a 475 pound damage deposit. A year after leaving the property they have offered £6.00 back. This is without being sent a list of repairs with receipts and costs. I have had no breakdown of the fee. They declined to put our deposit into a scheme in the first year and have no evidence they did so. Avoid at all costs if a student as they attempt to fleece you at any chance possible. We got rid of two infestations, unblocked the drainage and gutter ourselves (after the attempted to charge us for this.) they then attempted to charge us with a new tumble dryer as hair had blocked the previous one. Again unavoidable. If I hadn’t moved town I would be taking this up with the ombudsman.

Terrible company. Threaten you continually, even with their inaction to resolve major property issues. Leaving tenants without vital services for months/years. Poorly run and managed.
Avoid if you are a tenant or landlord if you can.

Property Stop have been a fantastic letting agent for us.

Being a long distance landlord can be challenging yet property stop were always professional, prompt and willing to help.

We always received payments and statements promptly. No chasing required.

Since going through some difficulties with our property post our last tenant leaving they have been nothing but amazing in going above and beyond when they didn’t need to.

I appreciate that most letting agents will get a bad rap and that’s the nature of the business but I can’t speak highly enough of them.

Thank you so much to Stuart, Esme, Maizie and the rest of the team.