Property Stop Avis 

I cannot speak highly enough of the customer service I received from Jill and Sophia, from initial viewing right up to receiving keys to the property. Emails were replied to in a timely fashion and information requested was always sought after and relayed back to me. A very professional service and very friendly staff.

Poor customer service. Lack of communication and does not update or reply unless they need something from you.

If I could give no stars I would.
The property we rented through Property stop was not properly cleaned before moving in. There were also several maintenance issues which they failed to identify and fix prior to us moving in. We have had back and forth communication with Property stop and the way the company manages their properties is convoluted and disgraceful. A lot of blame is placed on the landlords which, when communicating with them directly, were very helpful and friendly, unlike Property stop. Property stop said maintenance issues would be flagged and taken out of the previous tenants deposit, but I don't think this was the case. This is the worst agency we have every rented from. We expect the property to have everyday appliances to be cleaned, but they still cannot manage that. We will sadly not be staying in our new property once the tenancy is up. Avoid renting from this company if you can.

Our landlord decided after several years to stop using this company to manage the property, after we identified maintenance he had paid for that they had never completed. As with other reviews we have found Property Stop unresponsive, to both tenants and landlord. We have suffered data breaches, unsolicited calls from tradesmen that neither my landlord requested or we knew about. This company are blatantly incompetent, and don’t seem to care, staff are young, inexperienced and change frequently and are led by unprofessional inadequate manager’s !

Thank you to Tonya, Abigail, and Esme for all your hard work, patience and great regular communication.

Very very pleased with how it all turned out. Hope to work with you again in the future.

Thank you once again

Unorganised and expensive agents… if you want to do most of the running around yourself and not updated , they are the company for you !

This is the most dishonest, misleading and rude company. If they were trying to make a name for themselves as the worst company they are doing a great job at it.
They lack communication and professionalism, they are untruthful and not trustworthy, they will waste your time and tell you a bunch of lies also breach their own regulations

Dreadful - AVOID AT ALL COSTS, lying, corrupt and bullying culture towards tenants; no business integrity

Dreadful - dishonest, disrespectful and unprofessional. Staff rude and incompetent.

Dishonest staff (or perhaps incompetent) - in blatant breach of the Tenant Fees Act 2019 - reported to trading standards - taking them to court shortly :)