Pro Sound Gear Avis 

These guys are garbage placed an order and was never shipping, either send my product or refund me

Unresponsive. Like others noted... They indicate something shipped, but when you go to the actual shipper, they haven't received the item to ship...

Update... Finally received the piano. The store tried to put it on FedEx, but I had been in communication with FedEx and understood from those communications as well as tracking data that the store had sat on the merchandise over a week before actually sending it out. I'm happy with the piano, but didn't like having to chase to get delivery.

This company advertised on their website a soundboard and a case that we ordered and paid for. I got an email stating the items had shipped. Later that day I received a call from a gentleman that said he was in charge of shipping. He told me their website was wrong and the advertised price was not correct and they would not honor the price they advertised. If I wanted the merchandise then I would need to pay more. I explained that I got notification the items had shipped already. He explained they had not and the manager told him he would need to call me and be the bearer of bad news. So odd the manager himself didn't call since we're looking at a transaction that was $700. I told them I would decide what I wanted to do and get back to them. I tried to call the manager several times and left a message but he never did return my call. I went ahead and paid the extra amount to receive part of the order.

I received an email from them asking for me to review my product before I ever received the merchandise. I see this company has not solved its clerical errors issue because this is what they sent in their email "While we work hark providing customers with low prices and the best service possible we also need your your fantastic feedback on Facebook!" Ummm I think they could start with first making sure what they post and send out is accurate.

It's really disappointing ... we will not be purchasing product from this company in the future. They could have had a customer for life ... but instead I hope that extra money they made this time was well worth it.

RESPONSE:
I really appreciate you attempting to solve the problem but from our end I think that’s not really fixing it for us. We are a small organization trying to upgrade our current sound system and XLR cables aren’t really what we need. I think the real issue is that there was a $150 difference between what you advertised and what you decided to sell it for post purchase. I can understand if future purchases you wouldn’t want to sell it for that advertised price. We are just really disappointed about how it was handled from your end with no call from a manager or returned call. I think we would have never left a negative review if someone would have reached out beforehand and tried to make it right. I think to decide to give us something we don’t need is missing the mark as well as missing the point. I feel like to truly fix the problem would be to actually give us something that’s beneficial to our organization.

I never received a response.

Pablo was great... Very responsive and on the ball. I will be purchasing here again.

Very professional
They sale representative was very helpful. He assisted me in tracking my order as well advised when my order was shipped.

RECENT PURCHASE OF PIONEER BLUETOOTH HEADPHONES ,HAD A REQUEST FOR A CHANGE FROM OPEN BOX TO BRAND NEW, AND ALEX , Not satisfied

Worst possible
These guys drop shipped Amazon [crap] mic stands seprately, as part of a bundled mic set with a substantial markup...the gear arrived with the receipt from Amazon in the Amazon box at lower cost than I was charged by Pro Sound... Same equipment is available at other reliable stores..asked them to simply take the stands back, I would keep the mics, credit me and send shipping label or credit the cost of shipping... the answer was no.

I could have bought the same equipment anywhere else at the same or cheaper price with no hassle.. I would stay far away from this shady outfit

No legit supplier drop ships Amazon branded equipment at a markup...bad business

awesome prices on great gear! Lightning fast shipping. I always look at Pro Sound Gear when i'm hunting.

Very impressed. They hooked up a killer deal. New Allen & Heath Xone 92 for $999... they said if i used a certain code they'd send a new one instead of a B Stock item (still a great price for a warrantied BSTock.. anyway i was skeptical. They adjusted the delivery options for me so FedEx would hold it at a FedEx location so i could pick it up when i wasn't at work.
got the box.. opened it and sure enough. BRAND NEW UNOPENED Xone 92. Sounds great.. Great customer service. Very responsive. I"d do business with them again any day.

GREAT CUSTOMER SERVICE. SHIPPING ARRIVED EARLY. PRODUCT WAS GOOD. PRO X NOT SO FOND OF ITS PRODUCT. BUT OVERALL GREAT COMPANY TO BUY FROM I WOULD RECOMMEND ALL DJS TO SHOP HERE BEST PRICES NATIONWIDE.

I bought the EKX duo package and didnt receive all my packages after calling and emailing numerous times they shipped the rest of my products and the boxes were damaged and one speakers had a large dent in the grill and one handle was damaged (this is almost a thousand dollar speaker by the way) and I still havent got a reply back and also the mounting poles that was supposed to come with the package I still havent recieved. This is the most expensive purchase I have made on a sound system and is by far my worst buying experience and I will never buy or recommend buying from pro sound gear

Excellent customer service! Thanks again!

Love the service and the swiftness of my delivery

Awesome customer services experience, bundle packaging, and pricing. I purchased two Rane Twelve and cant wait for my next purchase. I highly recommend PSG for your equipment needs.

Loved the chat window while shopping. Alex, the support agent, was able to give a quick pricing and bundle for the product I needed. There was confusion that he was able to sort out

Product arrived fast and was packed well and better then described i cant complain at all, Thanks team.

Alex found the information I needed and helped correct the shipping issue. Thanks!

Alex was great and answered every question I ask of him! A little more research and I’m a new customer of “prosoundgear.com”.

Alex was great in responding to my questions. Fast and efficiently.