Everyone I dealt with regarding my car situation was very helpful and did their best to get a suitable hire car for myself and my family. They were sympathetic about my situation and the vehicle was... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Chris Conroy was an amazing respectful kind understandable person. He helped check my car and as a disabled person that made me happy because he gave my more time which shows how understanding he is i... Voir plus
L'entreprise a répondu
From start to finish the whole process was dealth with by fantastic staff, phoned yesterday wav has just been delivered. I cannot fault the service i have received and highly recommend this company. J... Voir plus
L'entreprise a répondu
Just received my hire WAV to allow my husband to attend a close friend’s funeral. Daniel M delivered the vehicle. He was courteous, caring and took time to explain and demonstrate the instruments on t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Proudly employee-owned, Proximo is the UK’s leading provider of specialist replacement vehicles. We help major fleets and insurance providers keep their customers moving by supplying the right temporary vehicle, quickly and reliably. We also own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Proximo
Écrit par l'entreprise
- We own the largest fleet of adapted and wheelchair accessible replacement vehicles in the UK. With award-winning customer service and nationwide coverage, we respond quickly to get customers back on the road with as little disruption as possible.
Coordonnées de contact
Chantry Court Sovereign Way Chester West Employment Park, CH1 4QN, Chester, Royaume-Uni
- 0808 143 3810
- customerexperience@proximo.co.uk
- www.proximo.co.uk
4,9
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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You will be looked after.
Every single step of the way both Ethan and Grace made the entire process easy and drama free.
Both are a credit to this company. They know exactly what is going on at every step.
Thank you. Zero complaints from me.
7 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Justin,
Thank you so much for your fantastic feedback! We’re delighted to hear that Ethan and Grace made the whole process so easy and stress-free. We’ll be sure to share your kind words with them — they’ll be thrilled to hear them!
Kind regards,
Will
Customer Experience
Great experience as always and jay p…
Great experience as always and jay p was extremely polite and helpful
6 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Jamie,
Thank you so much for your kind words! We’re delighted to hear you had another great experience, and we’ll be sure to pass your lovely feedback on to Jay.
Kind regards,
Will
Customer Experience
Assad very good hand over
Assad very good hand over, car in excellent condition well done all.
Many thanks
6 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Paul,
Thank you for your kind feedback. We’re delighted to hear you were happy with the handover and the condition of your car. We’ll be sure to pass your thanks on to Assad and the team.
Kind regards,
Will
Customer Experience
From start to finish the whole process…
From start to finish the whole process was dealth with by fantastic staff, phoned yesterday wav has just been delivered. I cannot fault the service i have received and highly recommend this company. Joseph Bartlett who delivered the wav was extremely friendly and explained how everything worked. Thank you to all involved for such a pleasant experience
5 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Shelley,
Thank you so much for your fantastic feedback and recommendation. We’re delighted to hear you had such a positive experience from start to finish, and we’ll be sure to pass your lovely comments on to Joseph.
Kind regards,
Will
Customer Experience
5* brilliant
Brilliant, can not fault Proximo at all. Courtesy car on and off for a year and Proximo have always gone above and beyond to ensure I'm on the road with my children.
Dawn Joyner delivered our new courtesy car, explained everything, showed me where everything was in great detail. Lovely lady, and very cheerful!
6 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Heather,
Thank you so much for your fantastic feedback! We’re delighted to hear that our team has gone above and beyond to keep you and your children on the road. We’ll be sure to pass your lovely comments on to Dawn, who will be thrilled to hear how much you appreciated her help.
Kind regards,
Will
Customer Experience
Proximo now fernstone law
Solicitor side of the company which is now fernstone law is shocking, took 2½ years to get my motorcycle injury claim sorted, never rang me to keep me updated on the case ,I always rang them, had 3 solicitors or I call em para legal advisors sort my claim , 2 of them left the company, I always had to ring them, they dont answer emails as your email will go to bottom of list and not get seen til it gets to the top, I had to take them to the law ombudsman and they had to pay me compensation, even after that they were shocking , should of contacted me every six weeks, and never did 😤😡, what makes it worse, they still took 25% of my payout for doing virtually nothing,
You will get fobbed off with one thing only to be told another thing by someone else, it seems the right hand dont communicate with the left hand 🙈 absolute waste of space if you need something legal sorted, what makes the whole thing worse is the 3rd party admitted liability 4 weeks after the accident 🙄
5 octobre 2026
Avis spontané
Réponse de Proximo Group
Good morning,
We’re sorry to hear about your experience. Please note that we are no longer associated with the business referred to in this review, and unfortunately, we’re therefore unable to comment on or assist with the matters raised.
We would kindly ask that you contact Fernstone Law directly regarding your concerns, as they will be best placed to assist you.
Kind regards,
Will
Customer Experience
Assad was very polite and smartly…
Assad was very polite and smartly dressed he made everything clear to me and ensured that I was happy with everything
5 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Justin,
Thank you for your kind review. We’re pleased to hear Assad was polite, professional and made sure everything was clear and that you were happy with the service.
Kind regards,
Will
Customer Experience Team
Excellent service
Very informative, friendly, polite, had the car here first thing, notified me of his time of arrival. Excellent.
Driver Stuart S
5 octobre 2026
Avis spontané
Réponse de Proximo Group
Good afternoon,
Thank you for your lovely feedback. We’re delighted to hear Stuart provided such a friendly, informative and punctual service. We’ll be sure to pass on your kind words.
Kind regards,
Will
Customer Experience Team
Stuart S was very friendly
Stuart S was very friendly, very good. The company was excellent. Would highly recommend. Great service from all staff from the first telephone call to collection. Really enjoyed driving the loan car didn't want it to be returned. Thank you Jan
29 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Mandy,
Thank you for your fantastic feedback! We’re delighted Stuart and the team provided such great service from start to finish. We’re glad you enjoyed the loan car too!
Kind regards,
Will
Customer Experience Team
Great express, good service
Excellent communication throughout the process, from Louis in the office to Dawn delivering. Listened to our families needs.
Dawn kept us updated on her arrival time, was on time.
Took her time during the handover, explaining everything thoroughly.
Second time using and both have been a positive experience during a stressful time
3 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Helen,
Thank you for your kind words and for choosing us again. We’re so pleased Louis and Dawn were able to provide the communication and support you needed during a stressful time.
Kind regards,
Will
Customer Experience Team
Good experience very good service from…
Good experience very good service from the delivery man Daniel Molinas
2 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi David,
Thank you for your kind feedback! We’re really pleased to hear that you had a good experience and received such great service from Daniel. We’ll be sure to pass your lovely comments on to him.
Kind regards,
Will
Customer Experience
Jay dropped our vehicle off and…
Jay dropped our vehicle off and explained everything very well and clear with everything and how to use the vehicle.
2 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Casey,
Thank you for taking the time to leave such lovely feedback. We’re pleased to hear that Jay made the delivery experience straightforward and took the time to explain the vehicle and how everything works clearly. We’ll make sure your kind comments are shared with Jay!
Kind regards,
Will
Customer Experience
5 stars to Stuart
5 stars to Stuart. Great Job, excellent service. Delivered on time. Demonstrated the operations and features of the Vehicle.
2 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Eric,
Thank you for your fantastic 5-star review! We’re delighted to hear that Stuart provided an excellent service and that your vehicle was delivered on time. We’ll be sure to pass your kind feedback on to him.
Kind regards,
Will
Customer Experience
Excellent delivery service from Daniel…
Excellent delivery service from Daniel Molinas from Profumo demonstrating everything that was needed took care of everything and what’s more was friendly and a cheerful attitude etc
1 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Aaron,
Thank you for taking the time to leave such great feedback. It’s fantastic to hear that Daniel made the delivery process smooth, informative and enjoyable. We’ll make sure he knows how much you appreciated his friendly approach.
Kind regards,
Will
Customer Experience
Réponse de Proximo Group
Hi Cheryl,
Thank you for your lovely feedback! We’re pleased to read that Neville was prompt, informative and supportive throughout your experience. He'll be delighted to hear this.
Kind regards,
Will
Customer Experience
I had Assad deliver the Car
I had Assad deliver the car today and he was very knowledgeable and very informative. He showed me the car and explained everything I needed to know. He was Very friendly and easy going. The delivery service was great and the car was delivered on time.
1 octobre 2026
Avis spontané
Réponse de Proximo Group
Hi Hana,
Thank you for your fantastic feedback! We’re delighted to hear that Assad provided such a friendly and informative service. We’re pleased the delivery went smoothly and that your car arrived on time. We’ll be sure to pass your kind comments on to Assad.
Kind regards,
Will
Customer Experience
Citroën
When the gentleman delivered the vehicle he explained everything very thoroughly and demonstrated how the restraints worked. Proximo have always give a excellent service.
30 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Craig,
Thank you for your lovely feedback. We’re delighted to hear that everything was explained clearly and that you’ve consistently received excellent service from Proximo.
Kind regards,
Will
Customer Experience
I’ve had good service from Proximo…
I’ve had good service from Proximo before and I’m hoping for the best again. The guy that dropped the car to me was fantastic. He was thorough and knowledgeable. He made sure I was comfortable in the car before leaving me. Thank you so much. It’s not easy driving another car when you have disabilities but Proximo make sure you get what you need and check in to make sure you’re ok.
28 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Akosah,
Thank you so much for your kind words. We’re delighted to hear that our driver provided such a thorough and supportive service.
Kind regards,
Will
Customer Experience
Assad was absolutely fantastic
Assad was absolutely fantastic. He was very patient with me and helped with adjusting the boot hoist. He also took his time to explain all the features and made the whole experience easy for me.
29 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Ziggy,
Thank you for your fantastic feedback. We’re delighted to hear that Assad was so patient and helpful, making sure everything was explained clearly and the experience was easy for you. We’ll be sure to pass your kind words on to him.
Kind regards,
Will
Customer Experience
Dawn Joyner..very lovely lady.
Dawn Joyner..very lovely lady.. good handover..
29 septembre 2026
Avis spontané
Réponse de Proximo Group
Hi Nour,
Thank you for your lovely feedback. We’re delighted to hear that Dawn provided such a friendly and smooth handover. We’ll be sure to pass your kind words on to her.
Kind regards,
Will
Customer Experience
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