trying frequently to redeem my table for 2 meal voucher. wanting a simple pub meal. site threw me out a few times. tried online AI chat useless. eventually got through on chat to helpful person who di... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The concept fine the reality is different. We were given the gift of a six course meal at Marco Pierre White Steakhouse. The food and service were excellent, however, the format is slightly differen... Voir plus
L'entreprise a répondu
Our dinner was very good. There was a very limited menu but what was served was wonderful. We were greeted warmly by the staff and made to feel very welcome, unlike some restaurants that support RL... Voir plus
L'entreprise a répondu
I had a fantastic time at the murder mystery event! i hadn't been to an event like this before and wasn't sure what to expect, The atmosphere was brilliant the actors did a great job of bringing the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Écrit par l'entreprise
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Coordonnées de contact
Red Letter Days Official Trustpilot
3,7
Moyen
25 k avis
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Can't be used
I paid for the voucher for a stadium tour and now it says there are issues with the voucher. Instead of taking my little boy on a trip he is very excited for I have now spent 3 days contacting customer service who have said it is an ICT issue but still have not resolved this.
14 août 2026
Réponse de Red Letter Days
Thank you for your review Louise. We're very sorry to hear about the issues with your stadium tour voucher, especially when it's for a trip your little boy has been excited about.
We understand how disappointing and frustrating this must be, particularly after spending several days trying to get the issue resolved. Please contact us at trustpilot@redletterdays.co.uk with your voucher details and details of your query, and we'll be happy to investigate this further for you.
-Emily
Réponse de Red Letter Days
Thank you for taking the time to leave a review Roger. It's great to hear that you were happy with the service you received. We really appreciate your feedback!
-Emily
Great service … I highly recommend…
Great service … I highly recommend paying the little extra for the presentation box . My mum loved it 🥰
10 août 2026
Réponse de Red Letter Days
We're delighted to hear that you were happy with the service and that the presentation box was worth the extra touch. Knowing that your mum loved her gift makes it even more special for us.
Thank you for your recommendation and for taking the time to share your experience. We hope to help you find the perfect gift again soon!
-Emily
Cancelled the day before due to track…
Cancelled the day before due to track resurfacing surely,? After we took days holiday to travel down from Bristol.
14 août 2026
Réponse de Red Letter Days
Thank you for your review Hilary. We’re very sorry to hear that the experience was cancelled at such short notice, especially after you had taken holiday and travelled down from Bristol. We completely understand how frustrating and disappointing this must have been.
As Buyagift acts as the voucher provider and the venue manages operational decisions such as track maintenance and safety requirements, we’d like to look into this further for you. Please contact our team at trustpilot@redletter.co.uk with your voucher details and a brief summary of what happened, and we’ll be happy to review your case and assist where we can.
-Emily
Venue cancelled last moment
Having booked a non refundable hotel to be at my driving experience venue (difficult to find avenues close enough) I was sent a cancellation email, 48 hours before, that went to my junk unseen! When at my hotel I received a text telling me of cancellation! Now there are no venues that don’t involve a 5+ hour round trip and so I requested a refund BUT not straight forward because a ‘buyagift’ voucher had purchased the driving experience! Still awaiting refund! Not impressed!
14 août 2026
Réponse de Red Letter Days
Thank you for your feedback, and I'm very sorry to hear about your experience Chris.
I completely understand your frustration, especially as you had already booked non-refundable accommodation before learning that your driving experience had been cancelled. I appreciate how disappointing this must have been, particularly given the lack of suitable alternative venues nearby.
I'm also sorry that the refund process has not been straightforward due to the experience having been purchased with a Buyagift voucher. Please contact us at trustpilot@redletterdays.co.uk and a member of our team will be able to look into this matter further.
Thank you for your patience, and please accept our sincere apologies for the inconvenience caused.
-Emily
Plenty of Experiences to Choose From
Easy to use website, with plenty of experiences to choose from. Have used Red Letter Days before and will continue to do so for those special presents to buy loved ones. Delighted. Thank you.
28 juillet 2026
Réponse de Red Letter Days
Thank you for your lovely review.
We're thrilled to hear that you found our website easy to use and enjoyed the wide range of experiences available. It's especially wonderful to know that you've chosen Red Letter Days for special gifts before and that we continue to be your go-to choice for treating your loved ones.
Thank you for your continued support. We really appreciate your kind words and look forward to helping you create more memorable moments in the future.
-Emily
Tickets to Book of Mormon
Tickets to Book of Mormon. Excellent show! Good seats, really easy to book, simple process from start to finish. Good value too.
13 août 2026
Réponse de Red Letter Days
Thank you for your fantastic review Christian! We're delighted to hear that you enjoyed The Book of Mormon and found the booking process quick and straightforward from start to finish. It's also great to know that you were happy with your seats and felt you received good value for money. We hope to help you book another memorable experience soon!
-Emily
Very disappointing
Very disappointing. The company that we did the driving experience with is called Everyman driving experience. It was poorly organised, drives delayed by 1 hour with no explanation. I asked staff how long I was likely to wait after one hour and was told that they couldn’t tell me, only that there were 5 people in front. People doing multi drives seemed to get priority. Multi people booked for the same time slot.
Nightmare. I wouldn’t recommend.
14 août 2026
Réponse de Red Letter Days
Thank you for taking the time to leave your feedback. We’re sorry to hear that your driving experience did not meet expectations and that you experienced delays and communication issues on the day.
We appreciate you sharing your experience, as customer feedback is important to us. If you would like us to look into this further, please contact us at trustpilot@redletterdays.co.uk with your booking details,, voucher reference and detials of the issues faced and a member of the team will be happy to assist.
Thank you again for your feedback.
-Emily
Réponse de Red Letter Days
Thank you for taking the time to leave your feedback Mrs James. We're delighted to hear that you found our website user-friendly and enjoyed the wide range of experiences available. We really appreciate your comments and thank you for choosing Buyagift.
-Emily
They do not email you or warn you that…
They do not email you or warn you that your voucher is about to expire which I think is wrong.
1 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to share your feedback regarding experience reminders Nicky. We appreciate your comments and will ensure they are passed on to the relevant team. Customer feedback is important to us and helps us improve our service. Thanks again for sharing your experience.
-Emily
Fantastic Meerkat Encounter
Our daughter got us the Meerkat Encounter for Christmas and we went to Knockhatch.
We're both 55yrs old and I have to say we had a wonderful time and the Meerkat Encounter was fantastic. The young man who was our guide for the experience was very knowledgeable and just a lovely person. This experience was definitely one to remember and I would highly recommend it.
6 août 2026
Réponse de Red Letter Days
Thank you so much for your wonderful review Samantha!
We're delighted to hear that your daughter treated you to a Meerkat Encounter for Christmas and that you both had such a fantastic time at Knockhatch. It's great to know that the experience created such special memories for you, and we're especially pleased to hear that your guide made the encounter even more enjoyable with their knowledge and friendly approach. Reviews like yours mean a lot to us, and we're thrilled that the Meerkat Encounter was an experience you'll remember.
Thank you for your recommendation, and we hope to help create more amazing memories for you again in the future!
-Emily
Basic driving experience by misogynistic old man
I bought this experience for my Mother for Christmas and she recently redeemed it (maybe 2 weekends ago?).
She said she was quite disappointed and that the experience itself hadn't lived up to what was advertised.
The experience was described as thrilling and high adrenaline. He said they barely made it out of 2nd gear and it was more about learning to steer and reverse slowly around a farm field in a 4x4. I know it's been dry but there were no excessive slopes or ruts, or mud.
What made it worse, was that the Instructor appeared to sadly be an old man that was misogynistic. There were 3 men and my Mother taking part. The Instructor explained things to the other men but then didn't to my Mother. The Instructor made comments about "women drivers" and was trying to get the men to agree with him that they felt "unsafe" when she was driving and that her driving was "erratic".
She needed to take a small bag on board with her for water, hearing aids and medication and instead of asking her if she needed it, he rudely and loudly said "Don't come crying to me when you get muck on your handbag".
Firstly, if he felt for a second that her driving was 'not safe', then as the safety Instructor, he should have given instructions! He didn't support her and kept making comments and eventually she snapped at him and he tried to make out he was joking which is incredibly inappropriate. He didn't bother to ask if people had any prior experience and cater to that.
The men had actually complemented my Mother several times that she was confident and competent and disagreed with the old man.
She didn't feel the experience was worth the money and she has done lots of different things like this over the years and is an experienced and confident individual. And the attitude of this man could have ruined it for someone else but luckily my Mother was brave enough to call him out on his behaviour. He wasn't very welcoming and didn't make the experience.
Driving experiences are not just for men!
1 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share this feedback Ray. We're very sorry to hear that your mother's experience did not meet expectations.
It's particularly disappointing to read your comments regarding the instructor's behaviour. We expect all of our experience partners to provide a welcoming, professional and inclusive environment for every participant, and the remarks you've described are not reflective of the standards we expect. We're also sorry to hear that the experience itself did not feel as thrilling or engaging as advertised.
We take feedback of this nature very seriously and would like to investigate this with the supplier directly. Please could you email us at trustpilot@redletterdays.co.uk with your booking details and voucher reference and a copy of your review? We'll be happy to look into this further.
-Emily
Not the greatest
Not the greatest, initially was a microlite flight over Bath Somerset, sounded great, but could not contact them to book trip either through voucher number or Red letter website, eventually gave up and paid for an upgrade to another flying experience, all good till I got there and then was asked for a fuel surcharge on top of the price and the upgrade charge. The replacement flight lesson with Clifton Aviation ,Gloucestershire was friendly and faultless and compliments to them for an easy booking and great service. Would like an explanation as to why I couldn’t have my original experience from Red letter days if possible.
1 août 2026
Réponse de Red Letter Days
Thank you for your feedback Bill. We're sorry to hear you experienced difficulties booking your original microlight flight and understand your frustration after having to upgrade to an alternative experience.
We're pleased to hear that your flight lesson with Clifton Aviation was faultless and that you received friendly service throughout.
We'd like to investigate why your original experience couldn't be booked and review the issues you encountered. Please contact us at trustpilot@redletterdays.co.uk withyour voucher reference and details of your query, and we'll be happy to look into this further.
-Emily
Avoid Red Letter Days like the plague
Avoid Red Letter Days like the plague. I've just had an absolutely absurd experience with them. My brother and his wife got me a £50 gift voucher, but were offered a "discount" of £7.50 and took it, as anyone would. I have now gone to redeem the voucher, and what they offered wasn't a discount at all - they've actually removed the £7.50 from the voucher when it was redeemed.
Being totally unaware of the discount itself, I opened a chat with their customer service and asked why my £50 voucher was only coming up as being worth £42.50 and they explained it to me. After I asked them if they usually expect a shopkeeper to take a bite out of a sandwich they're buying at a discount in a shop, they agreed to add the additional money on as a "gesture of goodwill".
To be clear, I'd be perfectly happy with whatever price of voucher my family had got for me, but what an absolute slap in the face to the buyer, to not be told that the gift they were buying was actually totally inaccurate!
16 août 2026
Avis spontané
Réponse de Red Letter Days
Thank you for taking the time to share your experience Mick. We're sorry to hear about the confusion and frustration this caused.
We appreciate how disappointing it must have been to discover that a voucher purchased for a reduced price carried the discounted value when redeemed, particularly when this wasn't something you were aware of at the point of using it. We understand your concern that both the purchaser and recipient should have a clear understanding of the voucher's value from the outset.
We're pleased that our customer service team were able to review the situation and add the difference as a goodwill gesture, however we recognise that this does not change the confusion you experienced. Feedback such as yours is important, and we will ensure your comments regarding how discounted vouchers are communicated are passed on to the relevant team for review.
Thank you again for bringing this to our attention, and we're sorry that your gifting experience fell below expectations.
-Emily
Although the cream tea was ok the…
Although the cream tea was ok the surrounding garden which was part of the visit were tired, needed attention lots of brambles in garden and some on the pathway. Furniture by the building was very rickety.
Wouldn’t want to revisit
13 août 2026
Réponse de Red Letter Days
Thank you for taking the time to share your feedback Alan. We're pleased to hear that you enjoyed the cream tea, but we're very sorry to learn that the condition of the gardens and outdoor furniture fell below your expectations.
-Emily
My son loved his experience in his two…
My son loved his experience in his two cars. My family love the fast lap too! The videos was great to see how they drive.
18 avril 2026
Réponse de Red Letter Days
Hi Claire,
Thank you for your review we really appreciate it.
We're so pleased to hear you son loved his experience in the two cars, and your family also loved the fast lap. We always strive to help people make memories, and I hope the video is a great keepsake for the day.
Réponse de Red Letter Days
Hi Pat,
Thank you for your review we really appreciate it.
I am so pleased to hear that you had a lovely day, and that both the station and the cream tea were lovely also. This is what we hope for every time.
The tea was perfect thanks but the…
The tea was perfect thanks but the staff was a little over stretched as there was a wedding just at the same time
6 août 2026
Réponse de Red Letter Days
Hi Linda,
Thank you for your review we really appreciate it.
I'm glad to hear that the tea was perfect, and I am sorry to hear the staff were overstretched. We really do appreciate all feedback, so we can always look to improve.
The afternoon tea was wonderful because…
The afternoon tea was wonderful because I phoned them and arranged the date and time. The booking with Red Letter online was a nightmare!
6 août 2026
Réponse de Red Letter Days
Hi Michael,
Thank you for leaving a review.
I am sorry to hear that your booking with ourselves was a nightmare, this is never the experience we would like for our customers to have. If you would like to share you thought more with ourselves please do at this email address - trustpilot@redletterdays.co.uk
Réponse de Red Letter Days
Hi Customer,
Thank you for leaving a review.
I am sorry to hear you found it very confusing. If you would like, if you contact us here - trustpilot@buyagift.com we can look to try and clear things up and assist you.
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