The product we ordered was not available. This is of course no problem, it can happen. Sadly Rubberduck offered an alternative product that we didn't like the look of, and we would have had to pay mor... Voir plus
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Lisez les avis des autres
Delivered on time, bad news bath was scratched and damaged. Advised rubberduck of problem, replacement Delivered next day no hassle. Everyone has problems sometimes but its how you respond which is... Voir plus
Thank you Rubberduck Bathrooms for a really good experience doing business with you Had to call support for assistance with ordering and Harvy was very helpful and made ordering easy and stress fr... Voir plus
I’ve bought and used the Abacus wall board kit from Rubberduck before…it was so easy to use I bought it again for the other half of our bathroom. Great value for money plus peace of mind against leaks... Voir plus
À propos de l'entreprise
À propos de Rubberduck Bathrooms Ltd
Écrit par l'entreprise
Rubberduck Bathrooms is a small, family owned independent bathroom supplier.
Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.
We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.
We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!
Coordonnées de contact
High Street, TS10 3DD, Redcar, Royaume-Uni
- 01642 913 727
- contact@rubberduckbathrooms.co.uk
- www.rubberduckbathrooms.co.uk
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853 avis
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A répondu à 40 % de ses avis négatifs
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Réponse de Rubberduck Bathrooms Ltd
Good Morning Ashley,
Thanks for your feedback!
We’re really pleased you’re happy with the products, but sorry to hear there were a few issues with delivery. We’ll be passing this on to the courier to help improve things going forward.
If ever you need anything else, give us a call and we'll look after you given the issue with your delivery.
Rubberduck Bathrooms Team
Réponse de Rubberduck Bathrooms Ltd
Hi Mike,
Thanks so much for your kind words!
Really glad to hear you found us fast, reliable, and good on price. That’s exactly what we work hard to deliver.
Thanks again Mike, give us a call if you need anything else.
Rubberduck Bathrooms Team
Réponse de Rubberduck Bathrooms Ltd
Good Morning Paul,
Thanks for the great feedback, it means a lot to us!
We're pleased to hear you’re happy with the product, price, and delivery.
If ever you need anything else you know where we are Paul.
Rubberduck Bathrooms Team
Would avoid
Chose to purchase a large mirror with Rubberduck bathrooms due to competitive price and promised fast delivery.
Placed order on 29/07 and received item on 31/07. Unfortunately was the wrong mirror. Called and had the wrong mirror collected and the correct one delivered. Came smashed. Had to call and arrange another delivery, mirror came- smashed again. Called them once again and finally the correct mirror, not damaged this time, arrived 2 weeks later. So after 1 incorrect mirror and 2 completely smashed ones I did eventually receive the item I wanted.
I understand things like this can happen but asked if they could could collect the 2 broken mirrors (like they initially did with the first incorrect one) as they were large and completely smashed. They were ‘unable to assist’ or compensate for the disposal I had to pay for.
In future I will pay more and purchase elsewhere to avoid the inconvenience. Wouldn’t recommend.
29 juillet 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Good Morning Ugne,
Thanks for your feedback, and we’re really sorry to hear about the difficulties you had with your mirror order.
Your items were delivered directly by the manufacturer, and while the pricing and delivery timescales are competitive, unfortunately the repeated damage in transit and the initial wrong item fell well short of the standard either of us would expect.
Thank you again for your comments - they’ve been passed to the manufacturer for review, and we’ll continue to push for improvements so situations like this can be avoided in future.
Rubberduck Bathrooms Team
Water off a duck’s back!
Found an actual waterproof bath side! Good price , quickly delivered. Why all such bath sides are not made this way I don’t know? Took a while to find an available fitter who could replace a ‘wood’ look one that failed to do its job. Bathrooms should be waterproof and able to be clean, dry and mould free. With little ones , constant use ; you want a clean, safe and hygienic environment. Thank you Rubberduck 🦆
10 juillet 2025
Réponse de Rubberduck Bathrooms Ltd
Good Morning Diane,
Thank you so much for the fantastic feedback!
We’re delighted to hear you’re happy with your waterproof bath panel. You’re absolutely right, a bathroom should be practical, hygienic, and easy to keep clean, so it’s great to know the bath panel has ticked all the boxes for you.
We really appreciate you buying with us and sharing your experience too. Here’s to many years of a clean, safe, and mould-free bathroom!
Rubberduck Bathrooms Team
Réponse de Rubberduck Bathrooms Ltd
Hi John,
Thank you very much for taking the time to leave feedback!
We’re really pleased you found the information clear and that everything was handled quickly from response to delivery.
if ever you need anything else just give us a call!
Rubberduck Bathrooms Team
So easy to deal with
So easy to deal with, put in your order and it gets delivered. No hassle!!
21 juillet 2025
Réponse de Rubberduck Bathrooms Ltd
Good Morning Robbie,
Thanks for the lovely feedback - that’s exactly what we like to hear!
We have a great team in the warehouse and hassle-free ordering and delivery is what we aim for every time.
If ever you need anything else you know where we are Robbie!
Rubberduck Bathrooms Team
Réponse de Rubberduck Bathrooms Ltd
Good Morning Jeannette,
Thank you very much for taking the time to leave feedback, it means a lot to us!
We’re really pleased to hear your order arrived on time and in perfect condition.
You know where we are if you need anything else Jeannette!
Rubberduck Bathrooms Team
We bought use this supplier last two…
We use this supplier last two occasions we was very satisfied by the quality and service. This time we bought scudo tap from them which was the faulty piece send to us. We have inaugration for our house this weekend. We been chasing for the tap from 14th of July we been asking videos and pics for the same product again and again. Very disappointed this time. On top of that my husband call the customer care and call handler was very rude. We will keep you updated with this matter.
10 juillet 2025
Avis spontané
Excellent service
Excellent service , processed and dispatched quickly . The wrong item was sent but this was resolved quickly and effectively , thank you .Very happy with product and great price too !
Courier delivery company not quite so good ....
14 juillet 2025
Réponse de Rubberduck Bathrooms Ltd
Hi Lisa,
Thanks for your kind feedback!
We’re glad to hear your order was processed and dispatched quickly, and that the mix-up was resolved for you without delay. Great to know you’re happy with the product and price too.
Sorry to hear the courier didn’t quite meet expectations - we’ll be passing that feedback along to them.
Thanks again Lisa, we really appreciate the review!
Rubberduck Bathrooms Team
Réponse de Rubberduck Bathrooms Ltd
Hi Sandra,
Thanks for taking the time to leave a review!
We’re really pleased you’re happy with the quality and speed of delivery. We'll pass on your kind comments to the warehouse team.
Thanks again Sandra!
Rubberduck Bathrooms Team
Reasonable price and quick shipping.
11 juillet 2025
Réponse de Rubberduck Bathrooms Ltd
Hi Adam,
Thanks for the great feedback!
Glad to hear you were happy with the price and speedy delivery, this is exactly what we look to provide all our valued customers.
Let us know if you need anything else!
Rubberduck Bathrooms Team
Cocked up order then refused compensation
Ordered Durapanel wallpanels and chrome end cap/corner strips. Completely wrong order delivered leading to delay in completing shower refit. Then had to wait 7 more days for correct order (with no usable shower during heatwave!) AND had to pay plumber for allotted 2 days despite being unable to complete the work.
Contacted Rubberduck to ask for some form of compensation as we were out of pocket… they refused to take responsibility (blamed Durapanel) and refused to compensate. V disappointing customer service. Wouldn’t use again.
23 juin 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Hi Nadine,
Thanks for your feedback, and we're very sorry to hear about the issues with your order.
While the correct items were sent, we understand they arrived with the wrong edge detail on the panels. This was an error from the manufacturers side. We arranged for the correct panels to be sent as soon as the issue was identified, and we completely understand the disruption this caused to your installation.
Regarding the compensation request, the amount was close to the total value of the order. While we always try to be fair, we have to consider what's reasonable, especially when the issue lies with a third-party supplier.
We’re sorry this has left you disappointed and appreciate you sharing your experience.
Kind regards,
The Rubberduck Bathrooms Team
Great prices and fast delivery
Had a few bits from the website over the years and always have someone to speak to and tracked next day deliveries. Highly recommend to anyone who likes speaking with a human, which is rare these days!!
4 avril 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Hi Gadge,
Thanks so much for your kind words and for coming back to us over the years, that really means a lot!
We’re big believers in real, human customer service, so it’s great to hear that’s made a difference.
Always here if you need anything else and thanks again for the recommendation!
Rubberduck Bathrooms Team
Over 10 days and no delivery
I ordered 2 items on 13/07, called to see where they were on 23/07 and was told they had been 'stuck in the system' and they could get them send out that day to arrive within a few days. I expressed that my fitters needed the items asap and there was no urgency to get the items to me so I bought them from a local company the same day. I won't be buying again from Rubberduck
23 juillet 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Good Morning Siobhan,
Thanks for your feedback, and we're really sorry to hear about the delay with your order.
Unfortunately, due to a stocking error, your items were held up. The items contained would have been available on a tracked next day service however. We can only apologise that this was not communicated during your call, which we will be reviewing for training purposes.
We completely understand your decision to source them locally given the urgency with your fitters, and we're sorry we didn’t get the chance to put things right.
Thanks again, we do take all feedback on board and hope you might consider us again in the future.
Rubberduck Bathrooms
One of my brother have purchased…
One of my brother have purchased online kitchen tap from them, they have send faulty tap.they have paid £249.50 for the tap. He is chasing rubberducks bathroom over two weeks. Nothing been fix on top of that one of the staff over the phone was so rude and hang our call and ask us not to call again. I feel like this is a scam for £249.50. I would like to aware don't buy anything from them. Worse experience ever i had with someone.
21 juillet 2025
Avis spontané
My bought a tap from them they supplies…
My bought a tap from them they supplies him faulty tap. One of tbe staff member was very rude. Harvey was handling the case he was very kind and helpful.however nothing been fix.
10 juillet 2025
Avis spontané
I have purchased online kitchen tap…
I have purchased online kitchen tap from them, they have send faulty tap. I have paid for the tap £249.50. I been chasing rubberducks bathroom over two weeks. Nothing been fix on top of that one of the staff over the phone was so rude and hang our call and ask us not to call again. I feel like this is a scam for £249.50. I would like to aware don't buy anything from them. Worse experience ever i had with someone.
10 juillet 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Hi Gurpreet,
We're very sorry to hear about the issue with your tap.
Firstly, lets address some inconsistencies here.
1. You reported the tap to have lower pressure than expected on the 14th July - 7 days ago and not 14 as mentioned above.
2. We responded with the manufacturers suggested resolution on the very same day.
3. Later that day, you stated that resolution did not work. When we requested a photo to show the manufacturer, it was made apparent the suggestion had not been carried out.
4. On the 17th you came back to us requesting further instructions on how to carry out the resolution, which was provided on the 18th.
5. On the 21st, you provided an image showing the resolution in place.
During the call, you repeatedly shouted at the customer service operative when they were trying to explain the situation and how we were trying to come to a positive resolution with the manufacturer.
We do not tolerate abuse and the operative stated that all future communication will be VIA email to avoid any frustration.
As soon as we receive feedback on your tap, we will be in touch.
UPDATE: Now we have all the requested information, the manufacturer has since replaced your tap.
Rubberduck Bathrooms Team
Very happy.
Very happy. Ordered Francis Peglar kitchen tap at a very good price on Friday standard delivery reasonable at £6.95. Received Email from DHL we have your parcel will deliver Monday. Email Monday with a time slot. Item delivered in time slot and tap looks perfect. All went well and i will be using again.
14 juillet 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Hi Stephen,
Thanks so much for the feedback!
We're really pleased to hear everything went smoothly, from the order right through to delivery, and that you're happy with your new Pegler tap.
Great to know DHL did their bit too and kept you well updated.
We’d love to help again whenever you need us!
Rubberduck Bathrooms Team
Really disappointed with the service…
Really disappointed with the service from Rubber Duck. I ordered a toilet and sink for my downstairs bathroom and was told I’d receive next day delivery — instead, I waited two weeks.
When the items eventually arrived, I had to help unload them from a dirty van. No one mentioned in advance that I’d be expected to help, and my clothes ended up filthy. I don’t mind helping people, but if I’d known I’d be lifting and getting dirty, I would have dressed appropriately.
To top it off, the toilet seat that came with the toilet was poor quality and didn’t feel sturdy at all.
Overall, a frustrating and unprofessional experience. I won’t be ordering from Rubber Duck again and wouldn’t recommend them to others.
20 juin 2025
Avis spontané
Réponse de Rubberduck Bathrooms Ltd
Hi,
We’re really sorry to hear about your experience.
Unfortunately, as there’s no name or order number provided with your review, we’ve been unable to locate your order or investigate this further.
We work with a range of delivery partners, and while some larger deliveries may require assistance due to access restrictions, we do state all deliveries are kerbside only through the website pre-sale and any email sent post-sale too. For larger orders, we ask all customers to arrange for appropriate help at the time of delivery.
We’d also be happy to look further into the matter, if you’re able to share more details.
Rubberduck Bathrooms Team
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