Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus
L'entreprise a répondu
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Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus
L'entreprise a répondu
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus
L'entreprise a répondu
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Fournisseur d'accessoires de meubles
- Magasin de jouets pour enfants
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
Écrit par l'entreprise
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
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3,9
Bien
950 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Fast shipping!
Scandiborn have such a lovely curated selection of toys. Everything I've bought from there has always been great quality and well played with. Their shipping is always very quick too, which is handy with gifts!
4 novembre 2025
Avis spontané
Réponse de Scandibørn
Hi Hannah,
Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our selection and that our shipping has been helpful for gift-giving. It’s wonderful to know our toys are being well-loved too!
Kind regards,
Keeley
Terrible customer service, no product, no replacement or refund!
Terrible customer service, was told my one item was delivered by there online system but it had not! I checked with neighbours and around ‘safe places’ near my home but no where to be seen.
Contacted costumer services only to be told to fill out there online form when I explained I couldn’t but all of the information the form was asking I had stated clearly in my initial email.
They continue to reenforce their online form but again I could not fill out the document.
Now they are ignoring my emails and I’m left without the item I ordered which I spent a long time saving for, which was intended to be a Christmas gift to my child, and the loss of money….
25 novembre 2025
Avis spontané
Réponse de Scandibørn
Hi there,
We’re very sorry to hear about your experience & understand how upsetting this must be, especially given the item was intended as a Christmas gift.
We do appreciate how frustrating it is when an order is marked as delivered but cannot be located. However, in order for us to formally raise an investigation with the courier, we do require the Non-Receipt of Goods form to be completed & returned. This is a mandatory step requested by the courier & allows us to proceed on your behalf. The form has been in the same format for many years & we’ve not previously had issues reported with completing it.
We also apologise if our response time has not met expectations. We are currently experiencing a higher than usual volume of enquiries due to the busy seasonal period, which has unfortunately caused some delays.
We genuinely want to help resolve this matter & would encourage you to contact us directly once the form has been completed so we can move forward as quickly as possible.
Thank you for your patience.
Kind regards,
Keeley
First time ordering and really happy
First time ordering and really happy! Ordered the little Dutch forest friends activity table (the place I usually use was out of stock). It arrived really quickly and in very good and protective packaging. Will definitely be a returning customer.
4 novembre 2025
Avis spontané
Réponse de Scandibørn
Hi Lydia,
Thank you so much for your lovely review! We’re delighted to hear that your first order arrived quickly and well-protected, and that you’re happy with your Little Dutch Forest Friends Activity Table.
We really appreciate you giving us a try, and we’d be thrilled to welcome you back again soon!
Kind regards,
Keeley
Absolutely awful customer service
Absolutely awful customer service, i wanted to remove all items from my order as i had changed my mind. The webpage allowed me to do this however i later discovered 1 item was left and when i emailed the company they advised i would just need to return it.
However failed to mention i would have to pay for the return. So now i would have paid for delivery and shipping which makes the total refund less than half the value of them item.
I think it is scanadalous! They admit that the system does not allow you remove all items from the order (however this is not stipulated on their website) when i raised a complaint i recieved a bog standard response not addressing my complaint at all.
The advisor on the phone was very unprofessional and rude and continued to talk over me. Will never use this company again. Poor products poor service and absolute scam.
Correction the order had not already been dispatched this is a lie- please provide evidence that it had already been dispatched. Once again incorrect information! You also failed to address my complaint.
11 novembre 2025
Avis spontané
Réponse de Scandibørn
Hi Atteia,
Thank you for taking the time to share your feedback & we’re sorry to hear about your experience.
Once an order has been placed, customers are able to add or remove items and amend delivery details, however full cancellations are not possible by customers through our system. We understand this can be frustrating & we are working on improving how this is communicated on our website as this is mentioned on confirmation emails.
As your order had already been despatched, we were unable to cancel it. In these cases, a return would need to be arranged once the item has been delivered, which is why return postage applies.
We’re sorry to hear you felt the service you received was not up to our usual standards & we will be reviewing this internally to ensure improvements are made.
We appreciate your feedback & thank you again for bringing this to our attention.
Kind regards,
Keeley
My little granddaughter lost one of the…
My little granddaughter lost one of the items from her doctors bag. Customer Service at Scandiborn were beyond helpful. They replied to my message almost immediately and kept me updated regarding what was happening with their supplier.
I received a replacement item within a matter of days. Thank you so much Scandiborn!
18 septembre 2025
Avis spontané
Réponse de Scandibørn
Hi Claire,
Thank you so much for taking the time to leave such a wonderful 5-star review!
We’re so pleased we could help get your granddaughter’s Scandiborn doctor’s bag complete again — we know how much joy those little pieces can bring, and how quickly they can become favourites.
Our customer service team always aims to go the extra mile, so it truly means a lot to hear that you felt supported and kept updated throughout the process. We’ll be sure to pass your kind words on to the team — it will make their day!
Thank you again for your lovely feedback and for choosing Scandiborn.
Kind regards,
Keeley
Great Customer Service
I ordered an item for my grandson from this company and when I hadn’t received it or any tracking information well over a week later, I contacted their customer services.
I received a prompt reply with a screen shot of a Royal Mail message saying they had attempted to deliver my parcel.
I had not received any information regarding this from Royal Mail but thanks to Nicola at Scandibørn, I was able to redirect my parcel to a local post office.
Great customer service and will use this company again. Shame on Royal Mail!
1 septembre 2025
Avis spontané
Réponse de Scandibørn
Hi Brenda,
Thank you so much for your kind review! We’re delighted to hear that Nicola was able to help resolve the delivery issue quickly so you could receive your order for your grandson. We’ll be sure to pass your lovely feedback on to her.
We really appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Keeley
Poor customer service
Awful customer service. We bought a Little Dutch balance bike for our daughter’s birthday. We followed the assembly instructions and the handlebar didn’t steer the wheel. When we tried to assemble it a second time, the front wheel came out of the frame. We have tried a number of times to reassemble the bike and each time the handlebar doesn’t steer the front wheel. Scandiborn refuse to help other than re-forwarding us the assembly instructions from Little Dutch. The bike is faulty and does not work and there is nothing Scandiborn are willing to do about it other than take our money. They have a refund for faulty items policy but do not seem to engage with it at all.
29 août 2025
Avis spontané
Réponse de Scandibørn
Hi Amy,
Thank you for your feedback - I’m really sorry to hear about the experience you’ve had with the balance bike.
I can see that our customer service team have provided you with a prepaid return label so that you can send the item back to us for a full refund. We always want to make sure our customers are happy with their purchases & I’m sorry that this one didn’t meet expectations.
Kind regards,
Keeley
Lovely quality and worth the money
I ordered the Little Dutch kitchen in mint over a year ago and kept meaning to leave a review. The kitchen itself is lovely and has lasted really well even with regular use from my 3/4 and 5 year old. It has shown no sign of wear.
The customer service team were also lovely as I had ordered it late for my daughters birthday and they speeded up delivery so she would have it in time.
14 avril 2025
Avis spontané
Réponse de Scandibørn
Hi James,
Thank you so much for taking the time to share your experience – even after a year of use! We’re delighted to hear the Little Dutch kitchen has lasted so well and is still being enjoyed by your little ones. We’re also so pleased we could help get it to you in time for your daughter’s birthday.
Your kind words mean a lot to our team, and we truly appreciate your support.
Kind regards,
Keeley
Poor customer service
I ordered a few dolls and toaster for my daughters birthday. She was also bought the same doll by friends so I returned the one I ordered via rhe returns page online.
Return was taken to the inpost lockers. I tracked the parcel, it was delivered to them on 22nd July. I started chasing a week later and this is where things started to go wrong.
They eventually emailed back and told me they have recieved the parcel and would be in touch. A few more days later and they emailed to say the warehouse had not recieved what I posted but instead a jacket. I replied and advised this was incorrect as I had posted the doll, could they check with the inpost team re a mix up with parcels as this is the only explanation. We are now 6th August and I have still not had a response, they still have my money and my daughter is still without her birthday present. Very poor customer services.
6 août 2025
Avis spontané
Réponse de Scandibørn
Hi Kay,
We're really sorry to hear about your experience & truly understand how disappointing this must have been - especially around your daughter’s birthday.
After looking into this in detail, it appears that while the tracking showed the return as delivered, the courier had initially delivered it to the wrong location. When the parcel was retrieved, it unfortunately contained a different item.
Upon further investigation, it seems that InPost applied the wrong return labels to the wrong parcels, meaning we received someone else’s return & another retailer received yours.
We sincerely apologise for the delay in resolving this - it took longer than usual due to the complexity & the fact that this is the first time we've encountered this type of issue. I can confirm that a full refund has now been issued to you & an investigation has been opened with InPost & our returns system to ensure this doesn’t happen again.
Thank you for your patience while we worked to get this resolved & we're truly sorry again for the inconvenience caused.
Kind regards,
Keeley
First time using this company ⭐️
First time using this company. I bought something recently for my grandson’s birthday. Unfortunately, DPD messed up the delivery by delivering a very expensive package to the wrong address!
I got in contact with Scandiborn’s customer service and their delivery partner Tenderleaf sent out a replacement immediately while opening up an investigation into what went wrong with DPD.
Exceptional customer service!
In this day and age of online shopping, I’m always wary trying out new companies but I have been very impressed with their handling of this issue.
The replacement was received within 24hrs of my making the complaint and just in time for my grandson’s 1st birthday! I shall be shopping with them again, especially when they have such lovely things on their website!
5 août 2025
Avis spontané
Réponse de Scandibørn
Hi Karen,
Thank you so much for taking the time to leave such a kind and thoughtful review! We're truly sorry for the initial delivery issue with DPD, but we're so glad we could get everything resolved quickly for your grandson's special day.
It means a lot to hear that you felt supported and impressed with our service - especially as a first-time customer. We know how important it is to feel confident when shopping online, and we're thrilled that we could earn your trust.
We look forward to welcoming you back soon - and hope your grandson had a wonderful 1st birthday!
Kind regards,
Keeley
Top customer service
There was a missing piece to one of my items and the team at Scandiborn were so helpful in rectifying the issue.
27 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Georgina,
Thank you so much for your kind review! We're really glad we could resolve the issue quickly for you. Our team always aims to provide helpful and prompt support, and it’s lovely to hear that reflected in your experience. If you ever need anything else, we’re just a message away!
Kind regards,
Keeley
Customer services
I had contacted the customer services team late last night regarding an enquiry. I had a very quick response from Nicola first thing this morning who was very helpful.
25 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Emma,
Thank you so much for your kind review! We're delighted to hear you had a positive experience with our customer service team. Nicola will be thrilled to know her support was appreciated. If there's anything else we can help with, we're always here for you!
Kind regards,
Keeley
Over and above Customer service
I unfortunately ordered the wrong walker for my Grandsons 1st birthday. With 3 days to go, I managed to reorder and email the company asking if they could guarantee delivery for the 3rd day. I then recieved a fantastic email saying they would send next day delivery guaranteed rather than 48 hours and it certainly was delivered the next day! Fantastic company, can't recommend them enough and very helpful. They made a 1 year old very happy! (And a grandparent). Thankyou
18 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Stuart,
Thank you so much for your lovely review!
We’re so pleased we could help make your grandson’s 1st birthday extra special. It means a lot to hear that our team was able to step in and get the right walker to you just in time — and we're thrilled it brought joy to both of you!
Your kind words and recommendation truly made our day. Thank you again for choosing us, and we hope to help you again in the future!
Kind regards,
Keeley
Great customer service
Made a recent purchase after being recommended this company by a relative.
There was a slight error processing order, I contacted customer service. The response was prompt and they rectified the problem immediately, hassle free.
I am extremely happy with the service I have received.
The products are also high quality. I am extremely happy with purchase and would highly recommend scandiborn.
19 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Kim,
Thank you so much for your wonderful review!
We’re so glad you were recommended to us & even happier to hear that, despite a small hiccup, our customer service team could resolve everything quickly & smoothly for you. It means a lot to know you're pleased with both our service and the quality of our products.
Your kind words & recommendation truly made our day—thank you again for your support!
Best wishes,
Keeley
Had a problem with a rocking horse
Had a problem with a rocking horse. We exchanged emails with a lady called Nicola, who was very supportive and was extremely prompt and helpful with her advice and responses. Thank you Nicola.
20 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Debbie,
Thank you so much for your lovely review!
We're sorry to hear there was an issue with your rocking horse, but we're so pleased Nicola was able to support you promptly and helpfully. We'll be sure to pass along your kind words to her – they’ll mean a lot!
Thanks again for your support and for taking the time to share your experience.
Best wishes,
Keeley
Efficient, variety of products and great customer service
Easy to use website, competitive prices and regular offers also available. Fast shipping with eco centred packaging. Issue with faulty product that was responded to promptly with very swift and helpful resolution by way of replacement product with no extra charge. Have purchased from this retailer on a number of occasions and would do so again.
9 juin 2025
Avis spontané
Réponse de Scandibørn
Hi there,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you've had a positive experience with our website, pricing & shipping — we're especially glad our team could resolve your product issue quickly & to your satisfaction.
It's always a pleasure to serve returning customers like you & we truly appreciate your continued support.
Looking forward to your next visit!
Kind regards,
Keeley
Above and Beyond Service
As a regular customer of Scandibørn, I’ve always been impressed with the unique and high-quality products they offer.
This time, I encountered an issue with my order, but I was immediately reassured by the outstanding customer service I received. Nicola went above and beyond to resolve the situation, taking the time to investigate what went wrong and ensure I was completely satisfied.
I’ll definitely continue to be a loyal customer, knowing I’m supported by a team that values its customers and their needs.
Thank you, Nicola :)
16 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Marina,
Thank you so much for your continued support & kind words! We're truly grateful to have loyal customers like you who appreciate both the quality of our products and the service behind them.
We're sorry to hear there was an issue with your order, but we're thrilled that Nicola was able to turn the experience around & ensure everything was resolved to your satisfaction.
Your feedback means the world to us & we'll be sure to pass your thanks on to Nicola. We look forward to welcoming you back again soon!
Kind regards,
Keeley
Fab customer service
Whilst Im still waiting for my item. The customer service from Charlotte has been second to none. She has been truly lovely, friendly and helpful.
Thank you so much for all your help with everything. Customer service is rare nowadays so I really appreciate it.
4 juin 2025
Avis spontané
Réponse de Scandibørn
Hi Sara,
Thank you so much for your kind words and lovely review!
Although we're sorry to hear you're still waiting on your item, we're absolutely thrilled to know that Charlotte's support has made a positive difference. We'll be sure to pass along your praise — it will mean the world to her!
Your appreciation truly motivates us & we're here if you need anything else at all.
Kind regards,
Keeley
Thrilled with the dolls house furniture…
Thrilled with the dolls house furniture and toy doll ordered for my grandchildren. All excellent quality. I placed 2 orders by mistake and phone Charlotte who sorted this for me in minutes. So excellent quality and customer service. Will definitely shop here again.
22 avril 2025
Avis spontané
Réponse de Scandibørn
Hi there,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you’re thrilled with the dolls house furniture & toy doll – and that your grandchildren are enjoying them too. It's great to know Charlotte was able to quickly sort everything out for you – we’ll be sure to pass along your kind words. We truly appreciate your support & look forward to welcoming you back again soon!
Best wishes,
Keeley
Really poor materials considering the…
Really poor materials considering the price of the bed from Oliver Furniture.
Very surprised they decided to use different metals for high tensile screws and Allen keys clearly knows nothing about material compatibility.
Considering we spent close to £2000 on a three-year olds bed, I would say I’m massively underwhelmed by Scandiborn & Oliver’s Furniture - really poor.
11 mai 2025
Avis spontané
Réponse de Scandibørn
Hi Ross,
We're really sorry to hear you're disappointed with your purchase.
I can see that Nicola is currently assisting you and has requested replacement screws on your behalf. Your feedback has also been passed directly to Oliver Furniture so they can review the matter further.
We truly appreciate you bringing this to our attention and hope to get everything resolved for you as quickly as possible.
Kind regards,
Keeley
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