Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus
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Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus
L'entreprise a répondu
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus
L'entreprise a répondu
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Fournisseur d'accessoires de meubles
- Magasin de jouets pour enfants
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
Écrit par l'entreprise
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
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3,9
Bien
950 avis
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A répondu à 100 % de ses avis négatifs
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they are not reliable and cancel my order after 5 days!
I bought a scoot and ride for my son as a birthday gift. They did not ship my item for 2days. After 5 days, they just replied to my email and cancelled my order. I did complain about their customer care and service, they even haven't responded. So, they are not reliable.
4 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Nadir,
Thank you for sharing your experience with us, and I’m very sorry to hear about your disappointment with our service. We understand how frustrating this situation must have been, especially as it involved a special birthday gift.
To provide some clarity, your order was placed on the 29th November, and the advertised delivery lead time is 3–5 working days, excluding weekends. I can see that you reached out for an update on the 4th December, at which point we immediately contacted our supplier, who stocks and dispatches this product directly to our customers. Unfortunately, they informed us of a system error on their end, which led to the order being cancelled and refunded on the same day, the 4th December.
We deeply regret that this situation occurred and understand that it was disappointing. While the error was beyond our control, we take full responsibility for ensuring a seamless experience for our customers and sincerely apologize for any inconvenience caused.
Your feedback is important to us, and we are using this as an opportunity to improve our processes and communication. If there is anything we can do to assist further, please don’t hesitate to reach out.
Kind regards,
Keeley
Best customer service I have experienced
Not only are Scandiborn over and above with the quality of their products and efficiency with delivery, their customer service is the best I have ever experienced.. professional, yet incredibly helpful … they sorted out a small issue immediately and the communication was consistent and immediate throughout…
Thank you Scandiborn and the biggest thank you to your customer service!
5 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Dawn,
Thank you so much for your kind words and thoughtful feedback! We are truly delighted to hear that you are pleased with the quality of our products, the efficiency of our delivery, and most importantly, your experience with our customer service team.
Our goal is to provide every customer with exceptional service, and it means the world to us to know we’ve made a positive impression. We’re thrilled that we could resolve your issue quickly and keep you informed throughout the process.
Your support and appreciation inspire us to continue delivering the best experience possible. If there’s ever anything more we can do for you, please don’t hesitate to reach out.
Thank you once again for choosing Scandibørn!
Kind regards,
Keeley
Quality product and customer service…
I have previously shopped at Scandiborn and my confidence in their beautiful, quality products and customer service remains high. I had a problem with a recent order, contacted them (not a ‘chat bot’ or other automated approach), replacement agreed, regular updates on progress and prompt delivery. Great service - fabulous products that never fail to please the recipient.
2 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Liz,
Thank you so much for your kind words and for sharing your experience with us. We’re thrilled to hear that you’ve been pleased with our products and that our team could assist you promptly with your recent order.
Providing beautiful, quality items and exceptional customer service is at the heart of what we do, and it’s wonderful to know we’ve met your expectations. Your continued confidence in us means the world, and we’re so grateful for your support.
If there’s anything else we can do for you, please don’t hesitate to get in touch. We look forward to serving you again soon!
Kind regards,
Keeley
If I could have given 0 stars I would
If I could have given 0 stars I would. Terrible service after purchasing Oliver furniture from Scandiborn.
Assembly was booked, then cancelled on the day with no warning - I tried to call the ‘customer happiness line’ several times which was a dead phone line. Eventually managed to speak with Keely over email,
Several weeks later assembly was arranged through Jade Home Assembly, who arrived late but not ready to assemble furniture despite me having paid £255 for assembly.
Spend your money elsewhere
5 novembre 2024
Avis spontané
Réponse de Scandibørn
Hi Jenny,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us was disappointing and that our service fell short of your expectations.
As we discussed previously, there was an unexpected delay within the courier network between Denmark and the UK, which unfortunately impacted the timing of your delivery. I understand how frustrating this was.
Regarding the assembly, our logistics team has confirmed that after some initial confusion, the assembly was completed on the same day as delivery & they provided images to confirm this. However, we understand that this experience was far from seamless, & we’re actively reviewing our processes to ensure smoother coordination in the future.
Thank you again for your feedback & please don’t hesitate to reach out directly if there’s anything further we can assist you with.
Kind regards,
Keeley
I have shopped at Scandiborn for a…
I have shopped at Scandiborn for a couple of years now and my most recent order was
placed towards the end of October. I know their postage to usually be fast and so when I had still not received the items and the tracking information had not updated I had a feeling the parcel may have been lost. This is the first ever time I have had an issue and although this is not the fault of Scandiborn as they had shipped it to Royal Mail, I contacted Customer Service today and within an hour of emailing Charlotte had confirmed the items were most likely lost and offered a replacement or refund and this was completely resolved within another couple of hours. The customer service at Scandiborn is outstanding and Charlotte was quick and very helpful in resolving the problem despite the fault lying with Royal Mail. It is rare to have such a great and responsive customer service team these days and I shall definitely continue shopping at Scandiborn - thanks so much!
5 novembre 2024
Avis spontané
Réponse de Scandibørn
Hi Kerry,
Thank you so much for your wonderful review.
I'm so sorry to hear your order had been lost in transit but I'm happy to hear that Charlotte was able to resolve this quickly & efficiently for you!
I will share your kind words with Charlotte & the team.
Kind regards,
Keeley
The customer service team Charlotte…
The customer service team Charlotte very helpful and efficacnt
4 novembre 2024
Avis spontané
Réponse de Scandibørn
Hi There,
Thank you so much for your 5* review! I'm so happy to hear that Charlotte was very helpful :)
Kind regards,
Keeley
Top quality products and service
We’ve purchased various wooden toy bits for my son and he absolutely loves them! The quality is great and the bigger toys were easy to put together with clear instructions.
I had to request a replacement toy hand saw (my son took DIY way too seriously) and Charlotte from the support team was a huge help in finding me a replacement. I was kept updated throughout and before I knew it a replacement was delivered to a very grateful little boy.
All in all. Top quality products and service!
Thank you!
30 octobre 2024
Avis spontané
Réponse de Scandibørn
Hi Dan,
Thank you so much for your wonderful 5* review! I'm so happy to hear that Charlotte was able to resolve the issue & have a replacement part sent out for you.
I will share your lovely feedback with Charlotte & the team :)
Kind regards,
Keeley
DO NOT BUY FURNITURE FROM THIS COMPANY
We ordered two Oliver Furniture beds and mattresses from Scandiborn in early September. Despite their assurances to other 1-star reviews that their lead times were clearly labelled, the furniture was listed as “In Stock” with our receipt showing delivery in “3-5 business days.” But of course, we understood these would take longer, and had no issue with the 3-4 week delivery window offered, nor when this date slipped by a further two weeks. Although we noted how rudely they responded to our request for an updated delivery estimate. But we understood this was out of their control.
Our delivery arrived after six weeks, and the problem was immediately apparent. We had ordered two beds, they had delivered only one. We contacted them at once, and they promised to look into the issue.
The following day, a member of the Scandiborn Customer Happiness Team informed us that they had no idea what had happened to our second bed. They absolved Scandiborn of all blame, blaming “our supplier”, an unusual but unfortunate occurrence. Scandiborn were having problems switching between delivery companies, they said, so there was no way to arrange a replacement. They suggested, kindly, that we can wait for them to resolve their delivery issues before they can place a replacement order. They were generous enough to “offer a full refund for the bed and mattress” if we would prefer to purchase the bed elsewhere.
I see they have removed many of their furniture items from their website. I would suggest this is best for all involved.
22 octobre 2024
Avis spontané
Réponse de Scandibørn
Hi Joshua,
Thank you for taking the time to share your experience & we sincerely apologize for the inconvenience you faced with your recent order of Oliver Furniture beds & mattresses.
To clarify, the estimated delivery timeframe of 3-4 working weeks refers to business days (Monday through Friday) & excludes weekends, which explains why the delivery fell within that window. However, this does not excuse the fact that you received only one of the two beds you ordered & for that, we deeply apologize. This error was of no fault of our supplier, Oliver Furniture, there was an unfortunate mix-up regarding stock availability in our warehouse which led to this oversight.
We also regret any poor communication or lack of clarity during the process. To address these problems, we have temporarily removed Oliver Furniture products from our website while we work diligently to resolve the challenges we've encountered with the logistics company.
We have processed the refund for the missing bed & we truly appreciate your patience and understanding throughout this situation. Rest assured, we are committed to improving our processes to prevent such issues from happening in the future.
Once again, we apologize for the inconvenience caused & we hope to have the opportunity to serve you better in the future.
If you have any further questions or concerns, please don't hesitate to contact our customer service team at hello@scandiborn.co.uk.
Kind regards,
Keeley
Terrible Customer Service and Delayed Delivery
Latest update:
Our order was made on the 11th august, the mattress finally arrived on the 18th September. This is not 3-4 working weeks but almost on the 6th week. What you have said is false.
Every time we were contacted we tried to ring back witthin the hour and could not get through.we called to try and rearrange multiple times. We were in on the day they claimed to try and deliver.
Multiple emails were not responded to. Everytime we tried to call Scandiborn we could not get through. We did not start to get escalated responses until we left reviews and contacted on social media.
Our review still stands that we would not recommend and we would not purchase from Scandiborn again.
Previous Update: What good is copying and pasting a message about contacting you via email when we already have outstanding emails you have not responded to. We no longer wish to be in this never ending saga. Please just issue us a refund so we can go elsewhere.
Potential customers please please beware. It’s not worth the mental burden and continuous disappointment.
Original message: The customer service we have recieved from Scandiborn has been terrible. We have been waiting weeks for our baby daughter's mattress with poor communication and no set delivery date. We have been messed about and had deliveries cancelled for no reason. At this point we would not recommend Scandiborn to any of our parent friends and community - we would advise against it.
5 septembre 2024
Avis spontané
Réponse de Scandibørn
Update : -
Hi Emmanuel,
Thank you so much for providing your order details as I have now been able to look into this further.
I can see that your order was for an Oliver Furniture Mattress, the delivery lead time on all of the Oliver Furniture products is 3-4 working weeks from order date, this is stated on our website & also on the order confirmation email.
The 3-4 working weeks delivery lead time is due to these products being with the supplier based in Denmark until an order is placed.
I can see that our logistics team had tried to contact you multiple times to arrange delivery & was unsuccessful but can see that your order was still delivered within the delivery time frame of 3-4 working weeks.
Please do contact us at hello@scandiborn.co.uk if you have any further questions or would like to discuss your order further.
Kind regards,
Keeley
_________________________________________
Hi there,
Thank you for your feedback. I'm so sorry to hear you are experiencing issues with your order & our logistics team. Please could you contact our customer service team at hello@scandiborn.co.uk so that we can assist you further.
Kind regards,
Keeley
Outstanding customer service
Unfortunately, due to the courier I had a challenge in receiving my order from Scandiborn; I messaged the Customer Service team who responded within the hour confirming they would re-dispatch my order on next day delivery.
Delighted with their quick response and solution.
26 juillet 2024
Avis spontané
Réponse de Scandibørn
Hi Rebecca,
Thank you so much for your wonderful 5* review!
I'm so sorry you had encountered issues with the courier but I am happy to hear our customer service team resolved this quickly & efficiently for you :) I will be sharing your lovely feedback with the team.
Kind regards,
Keeley
Excellent customer service
When I realised one of the items I had ordered for my grandson’s birthday was the wrong one, spoke to Charlotte in customer services who quickly and helpfully sorted it out. She helped me order the correct item (which arrived the next day) and sent a return label for incorrect item. I really appreciated Charlotte’s speedy and efficient help in sorting this out.
12 juillet 2024
Avis spontané
Réponse de Scandibørn
Hi Gill,
Thank you so much for your glowing 5* review!
I'm really happy that Charlotte was able to help you exchange the incorrect item quickly & efficiently. I will share your lovely feedback with Charlotte & the team :)
Kind regards,
Keeley
Brilliant service
Brilliant service, my delivery was left outside by the Post Office, this was through no fault of Scandi, after letting them know, a new item was sent, next day delivery, and they asked me to donate the original item. Great service!
10 juillet 2024
Avis spontané
Réponse de Scandibørn
Hi Kirsty,
Thank you so much for your 5* review.
I'm so sorry to hear you encountered issues with the delivery but I am happy to hear that our customer service team was able to rectify this for you. I will share your lovely feedback with the team.
Kind regards,
Keeley
Excellent customer service
First class customer service when I contacted them about a flaw in one small part of the wooden workbench. I was very impressed with how quickly this was dealt with. Excellent customer service!
10 juillet 2024
Avis spontané
Réponse de Scandibørn
Hi Kathleen
Thank you so much for your 5* review. It is great to hear our customer service team were able to help resolve the issue for you swiftly.
I will pass on your wonderful feedback to the team.
Kind regards,
Nicola
Great quality products and excellent customer service
Scandibørn offer a lovely range of great quality products. Their customer service and communication are excellent. I had a query that was promptly and efficiently dealt with. I have purchased gifts from Scandibørn several times now, and will continue to do so.
2 juillet 2024
Avis spontané
Réponse de Scandibørn
Hi Karen
Thank you so much for taking the time to leave us a 5* star review. I'm really glad to hear that we were able to answer your query quickly and effectively.
We hope to welcome you back in the near future.
Kind regards
Nicola
Réponse de Scandibørn
Hi Chloe,
Thank you so much for your 5* review. I will pass on your wonderful feedback to our customer service team :)
Kind regards,
Keeley
Amazing customer services
Amazing customer services. I have finished my order online and on the order couldn’t apply a discount code. The customer services helped me and did this for me and also issued a refund amount for the discount.
26 juin 2024
Avis spontané
Réponse de Scandibørn
Hi,
Thank you so much for your 5* review. I'm really happy to hear our customer service team were able to help resolve the discount issue for you :)
I will pass on your wonderful feedback to the team.
Kind regards,
Keeley
great customer service
i had a product issue and they resolved in real time and in a very supportive way.
24 juin 2024
Avis spontané
Réponse de Scandibørn
Hi Jack,
Thank you so much for your 5* review.
I'm so sorry to hear you had an issue with your item but I am happy to hear that Charlotte was able to resolve this quickly & efficiently for you. I will share your wonderful feedback with Charlotte & the team.
Kind regards,
Keeley
Super impressed with customer services
Super impressed with customer services. Following a problem with the 10% offer, Keeley was very helpful and quickly found a way around the issue. I now look forward to receiving my lovely baby toys.
18 juin 2024
Avis spontané
Réponse de Scandibørn
Hi Marie,
Thank you so much for the 5* review. I'm so happy to hear that Keeley was able to resolve this for you and I hope you are happy with your purchase.
Kind regards,
Charlotte
Absolutely amazing customer service.
Absolutely amazing customer service.
Resolved an issue with a faulty item incredibly quickly and a replacement sorted.
Fantastic customer service - thank you!
18 juin 2024
Avis spontané
Réponse de Scandibørn
Hi Amber,
Thank you so much for the 5* review. I'm so happy to hear that Keeley was able to resolve this for you and you are happy with the service you received form us.
Kind regards,
Charlotte
Speedy customer service
I had reason to contact customer service as my next day delivery did not arrive. Nicola was very helpful and efficient, replied the same day and organised a replacement (which arrived the next day) and refunded my delivery. Product is lovely.
11 juin 2024
Avis spontané
Réponse de Scandibørn
Hi Emily,
Thank you so much for your 5* review.
I'm really happy that Nicola was able to resolve this issue quickly & get a replacement item to you after the original item was delayed in the courier network.
I will share your lovely feedback with Nicola & the team.
Kind regards,
Keeley
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