Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus
L'entreprise a répondu
I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus
L'entreprise a répondu
Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de puériculture
- aussi dans
- Fournisseur d'accessoires de meubles
- Magasin de jouets pour enfants
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
Écrit par l'entreprise
Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.
Coordonnées de contact
3,9
Bien
950 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a last min gift for my sister…
I ordered a last min gift for my sister before her baby arrived. It was delivered quickly however the item was faulty. I reached out to customer service and they were fantastic! Super helpful and quickly organised a replacement to make it in time before the baby arrived which i was very grateful about! Will definitely be ordering from here again and thanks to Keeley for all her help!!
3 avril 2025
Avis spontané
Réponse de Scandibørn
Hi Hol,
Thank you so much for your kind review! We're so glad we could help make sure your gift made it in time for your sister and her new arrival We're sorry the original item was faulty, but thrilled that Keeley could turn things around quickly for you.
Your kind words mean a lot, and we can’t wait to welcome you back for your next order.
Congratulations again to your sister and family!
Best wishes,
Nicola
First time purchasing from this website…
First time purchasing from this website and the customer service is incredible. I ordered the Little Dutch 4-in-1 Trike within minutes of seeing they were back in stock, amongst the excitement I forgot to click the next day delivery option. I called their customer service team (huge shout out to Charlotte, my hero!) who helped update the order to ensure I’d receive it the next day in time for our holiday. My daughter loves it and had the best time tearing it up at the seaside in her new ride. I cannot recommend this company enough!
27 mars 2025
Avis spontané
Réponse de Scandibørn
Hi Christopher,
Wow! Thank you so much for your amazing review! 😊 We're thrilled to hear that your first experience with us was such a positive one. Charlotte will be over the moon to know she made a difference in getting your order to you in time for your holiday! It’s wonderful to hear that your daughter is loving her new ride -tearing up the seaside sounds like the perfect adventure! We truly appreciate your kind words and recommendation. Hope to see you again soon!
Kind regards,
Keeley
Excellent customer service.
Excellent customer service.
I asked for the shipping address to be changed and Nicola kindly did this and confirmed the change by return of email
31 mars 2025
Avis spontané
Réponse de Scandibørn
Hi Christina,
Thank you for your wonderful review! We're delighted to hear that Nicola provided excellent customer service & was able to assist with your shipping request promptly. Ensuring a smooth & hassle-free experience for our customers is always our top priority. If you ever need any further assistance, please don't hesitate to reach out. We truly appreciate your support!
Kind regards,
Keeley
One of the best children toys business
One of the best children toys business! their customer service is 1st class.
19 mars 2025
Avis spontané
Réponse de Scandibørn
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you had such a great experience with us. Providing top quality products & first-class customer service is what we strive for & it means the world to know we’ve met your expectations.
We truly appreciate your support & look forward to helping you again in the future!
Kind regards,
Keeley
Great Customer Service / Problem Solving
We had an issue with a bbhugme pillow after a few months of use and reached out to Scandiborn with photos / asking what our options were. Keeley responded within 24 hours apologising and explaining the details they needed in order for them to contact the manufacturer on our behalf. Once we sent the batch number over, they again responded straight away confirming they would reach out to their supplier to review. The very next day we had a follow up email from Keeley confirming a replacement was on its way and their supplier sends their apologies. Fantastic customer service!
25 mars 2025
Avis spontané
Réponse de Scandibørn
Hi Mark,
Thank you so much for your kind words and for taking the time to share your experience! We're so glad Keeley was able to assist you quickly and that we could resolve the issue with your bbhugme pillow to your satisfaction.
Providing excellent customer service is incredibly important to us and it’s wonderful to hear that you had such a positive experience. If you ever need anything else, please don’t hesitate to reach out - we're always happy to help!
Best wishes,
Charlotte
Wonderful Customer Service
The toys from Scandiborn are so lovely and the dolls house I purchased has been admired by all and most importantly, my granddaughter absolutely loves it. It was well packaged and sent out promptly.
Unfortunately there was a slight problem with the product which was dealt with most efficiently by Keeley. The Customer Happiness Team is well named! I cannot fault this company and will be using it again in the future.
21 mars 2025
Avis spontané
Réponse de Scandibørn
Hi Linda,
Thank you so much for your wonderful review! We're delighted to hear that your granddaughter loves her dolls house and that it has been admired by all. It’s great to know that our packaging and prompt delivery met your expectations.
We truly appreciate your kind words about Keeley and our Customer Happiness Team – we’re always here to make sure everything is just right for you. Thank you for your support, and we can’t wait to welcome you back for more lovely toys in the future!
Best wishes,
Charlotte
Réponse de Scandibørn
Hi Joey,
Thank you so much for your 5-star review!
We're delighted to hear that you had a great experience with our customer service team. Your support means the world to us!
Kind regards,
Keeley
Fantastic customer service
I just had a great experience with customer service at this company. Really helpful and communicative with very swift responses. The choice of toys is great and we love the Big Red Bus.
6 février 2025
Avis spontané
Réponse de Scandibørn
Hi Clare,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with our customer service team—we always strive to be as helpful and responsive as possible. It’s also wonderful to know you’re enjoying our toy selection, especially the Big Red Bus!
We truly appreciate your support and look forward to serving you again.
Kind regards,
Keeley
Great customer service
Excellent customer service from
Nicola, thank you again :)
6 février 2025
Avis spontané
Réponse de Scandibørn
Hi Molly,
Thank you so much for your kind words! We're delighted to hear that Nicola provided you with excellent service. We'll be sure to pass along your appreciation. We're looking forward to seeing you shop with us again soon!
Kind regards,
Keeley
The best customer service
The best customer service , so refreshing to have been assisted in such a professional and efficient way. Toys are great!
29 janvier 2025
Avis spontané
Réponse de Scandibørn
Hi Ells,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our customer service and that you love the toys we stock. Your kind words mean the world to us! We look forward to you shopping with us again soon.
Kind regards,
Keeley
Perfect
Faultless. Top quality products, delivered perfectly and promptly. 10 out of 10!
29 janvier 2025
Avis spontané
Réponse de Scandibørn
Hi Jill,
Thank you for your wonderful review. We're delighted to hear that you're pleased with our products and service.
Your support means a lot to us, and we look forward to serving you again :)
Kind regards,
Keeley
Awful. Awful. Awful.
Awful. The item listed is not the one they sent me. They admitted this was an error on their website and they were listing the wrong product. They sent me a returns label that the post office could scan as I advised I had no printer. They promised me it was one that could be scanned. Got to post office and they said this could not be scanned and was one for me to print - as I thought. They told me a collection had then been booked for Royal Mail to get it from my house - which all along had not been booked even though they'd told me which day I needed to stay home and wait (couldn't provide me a time so I cancelled work for this). Still got the wrong product in my house weeks later.
29 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Jessica,
Thank you for your feedback and we are truly sorry for the experience you’ve had and the inconvenience caused by this situation.
Unfortunately, as this brand is stocked and dispatched directly by our supplier, they sent the incorrect size in error.
When you informed us that you didn’t have access to a printer, the supplier arranged a collection and went on to inform us that the provided return label could be printed in-store. We passed this information to you in good faith, but regrettably, it was incorrect, and we deeply apologize for the additional inconvenience this caused.
I can confirm that the incorrect item has now been successfully collected, and our supplier has arranged for the correct size helmet to be sent out to you. We’re sincerely sorry for the delays in resolving this, sadly this was due to the backlog of queries our supplier experienced following the busy Christmas period resulting in slower response times.
Thank you for your patience and understanding as we worked through this issue. If there is anything further we can do to assist you, please don’t hesitate to reach out.
Kind regards,
Keeley
Réponse de Scandibørn
Hi Claudia,
Thank you for your wonderful review! We're delighted to hear that Keeley provided you with great customer service. We’ll be sure to pass on your kind words to Keeley and the team! If there's anything else we can help you with, don’t hesitate to reach out. 😊
Kind regards,
Charlotte
Customer service was brilliant
Customer service was brilliant. Very helpful and quick to respond!
10 janvier 2025
Avis spontané
Réponse de Scandibørn
Hi Ciara,
Thank you so much for your kind words! I'm thrilled to hear that Keeley from customer service was helpful and responsive. Providing excellent service is our top priority, and your feedback means a lot to us. If you ever need assistance again, we're always here to help!
Kind regards,
Charlotte
First class customer service!
First class customer service!
Company were very fast and helpful via email!
21 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Lauren,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our first-class customer service and found our team fast and helpful. Your kind words mean a lot to us, and we’re always here if you need anything in the future!
Kind regards,
Keeley
Excellent customer service
A product I purchased was unfortunately not working. I sent proof of purchase and they arranged replacement item straight away. No fuss. All this within 2 days. They have sent me a Royal Mail tracking number to track replacement item straight away. Excellent customer service. Seldom seen these days
18 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Gail,
Thank you so much for your kind feedback!
We're thrilled to hear that Charlotte was able to assist you quickly and efficiently. Providing excellent customer service is our top priority and it means a lot to know we could resolve the issue to your satisfaction.
If you ever need assistance again, don't hesitate to reach out!
Kind regards,
Keeley
Very positive experience from a caring…
Very positive experience from a caring company. Highly recommend
13 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi L DR,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a positive experience and that our efforts to provide caring service made a difference.
Your recommendation means the world to us, and we truly appreciate your support. If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Keeley
I wish I had read the reviews before…
I wish I had read the bad reviews before ordering. My parcel arrived promptly however 2 items were missing. I reached out to customer service immediately to make them aware.
I was told they had reviewed the CCTV footage and my parcel was correctly packaged all the items were in the bag and there was very small room in their packing process for human error. I was told the CCTV footage was attached to the email however it shows them packing my order without my name and address on. This is all the proof they need to show that I should have all my items so have closed the case.
There was an error somewhere on their part because I haven’t got all my ordered items however they will not accept that there has been an error on their part.
I also attached photos of the box I received with measurements showing that it wouldn’t have been possible for all my items to fit in the small box.
No response to two emails now. No answer on the phone line despite numerous attempts to speak to someone to get this resolved - the number cuts off after 2 rings.
Really disappointing, they have lovely stock but customer service is appalling.
I appreciate you taking the time to reply to me however the issue has not being resolved my end. You have my money however I have not recieved my goods.
11 décembre 2024
Avis spontané
Réponse de Scandibørn
Hi Jennifer,
Thank you for taking the time to share your feedback. I’m very sorry to hear that you’re disappointed with your recent experience & I appreciate the opportunity to address your concerns.
After receiving your initial inquiry, our team thoroughly reviewed your case including the CCTV footage which confirms that all items were correctly packed into your parcel. We also shared this footage with you upon your request & you acknowledged that the footage shows your order being packed correctly. The proof of delivery image provided by the courier on the tracking information shows your order to have been delivered undamaged which you also confirmed.
Regarding your concerns about the size of the box, we assure you that our team carefully selects packaging to securely accommodate the items ordered. Even in smaller parcels, our packing process ensures all items fit without damage.
In response to your follow-up emails, we have replied to each one & would kindly ask you to check your spam or junk email folder in case our messages were inadvertently filtered there. Additionally, we sincerely apologize if you had difficulty reaching us by phone. As this is a particularly busy time of year, our customer service team is managing a higher-than-usual volume of inquiries. While we aim to respond as promptly as possible, we regret any inconvenience caused by these delays.
We are committed to providing high-quality products & excellent service & we regret that this situation has not met your expectations. Thank you for bringing these matters to our attention, as we are continually working to improve.
If you have any further questions or concerns, please don’t hesitate to contact us again.
Kind regards,
Keeley
Brilliant for kids
I've ordered a few things from scandiborn recently, the products are always fantastic quality, delivery is prompt and the website is easy to use! Makes buying for little ones easy and simple!
24 novembre 2024
Avis spontané
Réponse de Scandibørn
Hi Liz,
Thank you so much for your lovely feedback! We're thrilled to hear that you've been enjoying our products and had a seamless experience with our website and delivery. Making shopping for little ones easy and enjoyable is exactly what we strive for, so your kind words mean the world to us. We can't wait to welcome you back for more Scandibørn treasures soon!
Kind regards,
Keeley
Beautiful items and quick delivery
Ordered some beautiful items for my daughters for Christmas, can't wait to gift them. Well packaged and quick delivery. Thank you!
30 novembre 2024
Avis spontané
Réponse de Scandibørn
Hi Amy,
Thank you so much for your lovely review! We're delighted that you chose Scandibørn for your daughters' Christmas gifts and that you were happy with the packaging and delivery. We hope the items bring lots of joy and smiles on Christmas day. Wishing you and your family a magical holiday season!
Kind regards,
Keeley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.