Scandibørn Avis 

950
•
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Wonderful customer service after receiving a faulty item. Charlotte was very helpful and responsive and organised a return and replacement very quickly. She kept me fully informed throughout the proce... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Charlotte helped me with a replacement item and kept me updated all the way through. The service was even better than I expected for a brand like scandiborn. Will definitely purchase from them again.... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I emailed Scandiborn to ask if the doll I wanted came in a gift box, once I received an answer from them to say they could confirm it did I placed my order. When the doll came it was in a clear plasti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Received an item and didn’t realise faulty until 2 months later due to being birthday present. Sent over videos & pictures of the fault & Nicola was more than helpful & offered a replacement or refund... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de puériculture
  2. aussi dans
  3. Fournisseur d'accessoires de meubles
  4. Magasin de jouets pour enfants
  5. Magasin de meubles
  6. Magasin de meubles de chambre à coucher
  7. Magasin de meubles pour enfants

Écrit par l'entreprise

Scandiborn is a store specialising in luxury, Modern, Scandinavian Nursery decor and Children’s Furniture. Back in 2015 we were living in the beautiful Peak District, excited to be expecting our first child. We began the search for beautiful Scandinavian inspired nursery decor and baby accessories for our new arrival. But we struggled to source the products we dreamed of for our family.... a little idea was born along with our son Harry - the inspiration behind our brand. Today, we are truly proud of the inspiring marketplace we have created. Bringing together a trusted community of carefully sourced unique brands and artisans. From pregnancy essentials, beautiful baby wares, wooden toys and stunning home interiors. Our one stop shopping destination offers eco conscious pieces in captivating designs, all with a fun, Nordic spirit. Perfectly suited to meet the needs of busy modern lifestyles.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

950 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(950)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to use website and very nice…

Easy to use website and very nice products. The only place I've been able to find a kid friendly but not overly bright rechargeable night light. Excellent customer service when I had a problem with a product - no quibble replacement and vert fast.

3 juin 2024
Avis spontané
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Réponse de Scandibørn

Hi Anna,

Thank you so much for leaving us a 5* star review. I'm really glad to hear that we were able to resolve this issue for you.

I will pass on your wonderful feedback to our customer service team :)

Kind regards,
Keeley

Noté 5 sur 5 étoiles

The best experiance with Scandiborn I…

The best experiance with Scandiborn I must of accidentally selected the wrong size sandal for my daughter and I messaged them instantly to explain what I had done. They emailed me back straight away refunded the original pair and ensured I recieved my discount etc on the new size such fantastic service. A lovely shopping experience across the coolest brands for my mini.

10 juin 2024
Avis spontané
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Réponse de Scandibørn

Hi Gloria,

Thank you so much for the 5* review. I'm so happy to hear that Nicola was able to resolve this issue quickly for you! I will share your feedback with Nicola & the team :)

Kind regards,
Keeley

Noté 5 sur 5 étoiles

Absolutely beautiful gifts

Absolutely beautiful gifts . Very helpful staff ( spoke to a human being on the phone !) A first class experience . Highly recommended.

6 juin 2024
Avis spontané
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Réponse de Scandibørn

Hi John, Thank you so much for your 5* review. I'm happy to hear that Charlotte was able to resolve your query. I will pass on this lovely feedback to Charlotte & the team.
Kind regards,
Keeley

Noté 5 sur 5 étoiles

Exemplary customer service

The team at Scandiborn provide exemplary customer service. I had an issue with a product I had bought, and from my first mail until the problem was resolved the team were incredibly responsive, dealt directly with the 3rd party manufacturer, and kept me updated until my new parts had been dispatched. I could not have asked for more. In the meantime another toy manufacturer who failed to send what I ordered and who I contacted on the same day as contacting Scandiborn are yet to acknowledge my email or make any contact. Trust when you’re buying online is so important, so five stars all the way for the team at Scandiborn. Thank you

30 mai 2024
Avis spontané
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Réponse de Scandibørn

Hi Natalie,
Thank you so much for your wonderful 5* feedback. I'm really happy to hear that Nicola was able to resolve your issue quickly & efficiently for you. I will pass on this lovely feedback to Nicola & the team :)
Kind regards,
Keeley

Noté 5 sur 5 étoiles

Great customer service

Recently contacted customer services as my dog had chewed up a wooden block from the trolley/walker. Charlotte was very helpful and kindly organised a replacement from their supplier free of charge.
Highly recommend this company, great quality products and great service

6 juin 2024
Avis spontané
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Réponse de Scandibørn

Hi Jacqui,
Thank you for your lovely 5* review. I'm happy to hear Charlotte was very helpful & resolved this for you. I will pass this feedback onto Charlotte & the team.
Kind regards,
Keeley

Noté 5 sur 5 étoiles

When my granddaughters 1st Birthday…

When my granddaughters 1st Birthday present arrived sadly the wood had a small crack in it. I was disappointed as I have always found their products really good quality. I contacted the company who looked into it and within 24 hours I had a replacement product. They sorted it quickly and with no nonsense. Excellent customer service.

31 mai 2024
Avis spontané
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Réponse de Scandibørn

Thank you so much for your kind review. I am sorry to hear you have had an issue with your order, but pleased this was resolved quickly for you.

I will share this glowing review with our customer service team.
Kind Regards
Charlotte

Noté 5 sur 5 étoiles

I bought a lovely night light

I bought a lovely night light, which has been perfect. Sadly the cable stopped working, so I emailed to get some advice, they offered to send out a brand new light!!! Which I can also use the cable in my existing light, such a lovely service & company. No more nightmares for my daughter 😃

29 mai 2024
Avis spontané
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Réponse de Scandibørn

Hi Eloise,

Thank you so much for your 5* star review! I am happy to hear the team could resolve the issue for you. I will be sharing your lovely feedback with the team :)

Kind regards,
Keeley

Noté 5 sur 5 étoiles

Great customer service from Nicola

24 mai 2024
Avis spontané
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Réponse de Scandibørn

Hi Khadja, Thank you for taking the time to leave lovely feedback for Nicola. I will share this with her & the team :)
Kind regards,
Keeley

Noté 5 sur 5 étoiles

Excellent service

I had a few issues with delivery but it was sorted promptly. Great customer service and absolutely lovely toys. Very happy, thank you!

22 mai 2024
Avis spontané
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Réponse de Scandibørn

Hi Machaela, Thank you so much for your 5* review! I'm so happy to hear that Nicola was able to resolve the issue quickly for you :). I will share your lovely feedback with the team.
Kind regards,
Keeley

Noté 5 sur 5 étoiles

Fantastic customer service as ever from…

Fantastic customer service as ever from Scandiborn. Nicola was great at resolving my issue very quickly

21 mai 2024
Avis spontané
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Réponse de Scandibørn

Thank you so much for your kind review for my colleague Nicola. I am so happy to hear your issue was resolved so quickly.
Thank you
Nicola

Noté 5 sur 5 étoiles

Made an on line purchase Sunday…

Made an on line purchase Sunday evening. As the item was not wanted
I sent an email to cancel the order.
Without any hesitation the order was cancelled, full refund made and notified by email first thing Monday morning.

Excellent customer service!

20 mai 2024
Avis spontané
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Réponse de Scandibørn

Thank you so much for your 5* review Mary. I am so happy to hear we was able to sort this for you so quickly and efficiently.
Thank you,
Nicola

Noté 5 sur 5 étoiles

The customer service is fantastic

The customer service is fantastic, so quick to respond and sort out problems, I had a really positive experience and would whole heartedly recommend this company. thank you

17 mai 2024
Avis spontané
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Réponse de Scandibørn

Wow! Thank you so much for your 5* review Joanna. It is so lovely to hear how happy our aftercare customer service is :) We hope you can recommend us to all your friends and family :)
Thank you
Nicola

Noté 5 sur 5 étoiles

Beautiful goods and faultless customer service

Fabulous customer service from start to finish. Ordered 3 baby toys, 2 of which are absolutely gorgeous. Good quality and stunning design. Unfortunately 1 item was damaged in transit but customer service responded to my email the very next day and sorted the issue promptly. Also delivered within 2 working days. Would definitely order with this company again 😊

14 mai 2024
Avis spontané
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Réponse de Scandibørn

Hi Karron,
Thank you so much for your 5* review and your lovely comments about our customer service team, I am going to share this with them to have a read :)
Kind Regards,
Nicola

Noté 5 sur 5 étoiles

I bought all my sons toy here! Always go to place for my sons stuff

I bought all my sons toy from here! Amazing customer service, super fast reply!! The best experience ever! Every time when I need something for my son, I always search it on scandibon first!! My always go to place!

Thank you guys!

4 mai 2024
Avis spontané
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Réponse de Scandibørn

Thank you so much for your lovely review. I love that we are the first website you go to for your son :)
Kind Regards,
Nicola

Noté 5 sur 5 étoiles

Excellent customer service

My experience with Scandiborn was fantastic! I ordered my items one day and received it by 1 pm the next day without having had to pay extra for speedy shipping, so that was awesome. Unfortunately, I had an issue with an item I received. I got in touch with Scandiborn and they were both fast and generous in their rectifying of the problem. Just on the basis of this one encounter I would shop from here more. Thank you so much

3 mai 2024
Avis spontané
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Réponse de Scandibørn

Thank you so much for your kind review. I am sorry you had a problem with your order but very happy to hear this was sorted for so quickly. We look forward to you shopping with us in the future.
Kind Regards
Nicola

Noté 5 sur 5 étoiles

Amazing service and couldn't ask for…

Amazing service and couldn't ask for any better, great communication as I had a problem with delivery due to DPD and it was rearranged and sorted immediately without any problems. Thank you, my daughter has loved the wooden toys and will enjoy playing with her new presents for her birthday next week.

30 avril 2024
Avis spontané
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Réponse de Scandibørn

Thank you Amy, this is so nice to read how your Daughter is enjoying your toys.
-Amy.

Noté 4 sur 5 étoiles

Had a few problems with the order but…

Had a few problems with the order but Charlotte from customer service was great in getting everything sorted out for me.

26 avril 2024
Avis spontané
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Réponse de Scandibørn

Thank you for taking time to review our service, I will share this review with Charlotte and the rest of the team.
-Amy.

Noté 5 sur 5 étoiles

excellent customer service

I ordered something I struggled to put together - when I contacted Scandiborn they immediately sent the item again, but I had the same problem and they then issued a refund. I’ve never received such excellent customer service - quick responses and resolution to the issue. Would definitely purchase from scandiborn again.

26 avril 2024
Avis spontané
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Réponse de Scandibørn

Thank you Kit, how lovely to read.
-Amy.

Noté 5 sur 5 étoiles

Super quick and helpful

I ordered a Little Dutch walker and one of the images was wrong on it. Nicola from Scandiborn emailed me back super quickly after I filled in a contact form on the website. I sent over the barcode she requested and before I knew it a new walker was on the way to me! Can’t wait to put it all together for my little boy to play with. Very happy with the service and will 100% continue to be a frequent customer.

25 avril 2024
Avis spontané
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Réponse de Scandibørn

Thank you Sara for taking the time to review us, we can't wait for you to shop with us again.
-Amy.

Noté 5 sur 5 étoiles

Really great customer service

Really great customer service. My item broke and customer service were so quick and replaced the product no questions asked really fast. They don’t have my product any more so even gave me a more expensive replacement . Very happy!

19 avril 2024
Avis spontané
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Réponse de Scandibørn

Thank you Katy, its great to read we resolved your query.
-Amy.

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