The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Voir plus
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Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Voir plus
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Voir plus
As a repeat customer I know that Sehaya can be counted on to provide not only great quality jewellry but great quality customer service too. Their earrings are simply stunning, their delivery really... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based company of handmade jewellery with natural stones and gems
Coordonnées de contact
60 Windsor Avenue, SW19 2RR, London, Royaume-Uni
- sales@sehaya.com
- www.sehaya.com
4,5
Excellent
511 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Undelivered order!
Ordered a gift for someone. Paid extra for expedited shipping to ensure it was received before their birthday. Still haven't received order. Now many days overdue! When queried, told I should contact the courier, when it is their chosen shipper. Still have no idea when or if it will arrive! You pays your money and you takes your chances!
28 juillet 2025
Réponse de Sehaya
Hi Dean,
Thank you for taking the time to leave a review
However, we are in great disbelief of the extend of false and inaccurate information you have provided
We offer 3 shipping options and we do not choose which one to use. It is the customer that chooses which one of the three options they prefer. The shipping option that you had chosen was FedEx Expedited shipping and we did dispatch your order with FedEx on the same day. We also sent you a shipping confirmation email with the tracking details that you can see on the link below as well:
https://www.fedex.com/fedextrack/?trknbr=391485791198&trkqual=2460885000~391485791198~FX
For reasons that we don't know, FedEx seems to have failed to deliver your order. You contacted us yesterday (07/08/2025) and we replied to your email within a few hours. We never told you that you should contact the courier, we only asked you whether you have contacted them or not as we wanted to have all the information for our investigation.
Nevertheless, we shipped a replacement for you without even waiting for your next response in order to not miss the cut-off times. The replacement was shipped on a Next Day delivery service and it has already been delivered today (08/08/2025) as shown on the tracking as well:
https://www.royalmail.com/track-your-item#/tracking-results/HY858566167GB
We would appreciate it if you could amend your review to bring it closer to reality
Thank you in advance for your consideration
Best regards
Fast service and the bracelet was…
Fast service and the bracelet was beautiful. My friend loved her present. And I love the fact that my purchase has also planted a tree. Great experience
26 juillet 2025
Réponse de Sehaya
Hi Melanie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Bracelet was sadly poor quality for the…
Bracelet was sadly poor quality for the money returned it but haven’t received my refund to date
26 juillet 2025
Réponse de Sehaya
Hi Sarah,
Thank you for taking the time to leave a review
We are very sorry that you were not happy with the product. However, we have processed a full refund for you and we have also sent you a refund notification email... The whole process from you requesting a return to receiving the item back and issuing a refund took less than a week...
We would appreciate it if you could amend your review to reflect the truth
Thank you in advance for your consideration
Best regards
Réponse de Sehaya
Hi Paul,
Thank you for taking the time to leave a review
Your order was shipped promptly and it was delivered a few days later, on the 30th of July. We are not sure what you mean by "no contact". We did send you a shipping confirmation email with the tracking details. The Royal Mail reference number is 400431911000C17226AB1 and this is the tracking:
https://www.royalmail.com/track-your-item#/tracking-results/400431911000C17226AB1
We have not received any email from you
We would appreciate it if you could amend your review to reflect the reality
Thank you in advance for your consideration
Best regards
Great item well made
23 juillet 2025
Réponse de Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Package arrived when it was supposed…
Package arrived when it was supposed to. The bracelet is lovely and looks exactly as it was shown.
5 juillet 2025
Réponse de Sehaya
Hi Patricia,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Tana,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
lovely braclet
easy order system. beautiful bracletpurchased as a 21st gift.
quick to arrive lovely packaging.
23 juin 2025
Réponse de Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Wife very pleased with ear rings &…
Wife very pleased with ear rings & delivered speedily
30 juin 2025
Réponse de Sehaya
Hi Ben,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
If I could give 0 stars
If I could give 0 stars, I would. I ordered an item from them where it clearly stated delivery time would be before our wedding anniversary. It's not going to arrive in time, I now have to go and buy something else - and they haven't responded to any messages from me asking what's going on. I doubt I'll get a refund. A harsh lesson learned. You ought to be ashamed of yourselves.
8 juillet 2025
Avis spontané
Réponse de Sehaya
Hi Dave,
Thank you for taking the time to leave a review
It is very disappointing to see that you have provided information that is far from the truth
Your email received a response in under 5 hours and outside office hours
There is no place in our website where we "state" delivery dates. However, we do provide estimated delivery dates. Unfortunately we have yet to find a shipping carrier with 100% success rates and things can occasionally go wrong.
Your order was placed on Friday afternoon at 3:30pm, past our cut-off time which is 2pm as clearly mentioned on our website
The estimated delivery time of your order was between 07/07/2025 and 09/07/2025 and the order was delivered on the 9th indeed
Of course you can get a refund if you return the item, it is all very clear in our Refund Policy
We have a very attentive customer service which we are proud of
Best regards
Totally awesome customer service!
Totally awesome customer service!
Bought an anniversary present for my partner which was delayed by delivery issues (Nothing to do with Seller)
Kept going despite difficulties until we got the delivery
Lots of contact and regular updates
Couldn't ask for more
Thanks so much!
2 juillet 2025
Avis spontané
Réponse de Sehaya
Hi Peter,
Thank you for taking the time to leave a review and also include details of your experience, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Christopher,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I have purchased two bracelets from…
I have purchased two bracelets from Sehaya
and have no complaints so far. Very happy with my purchases 👍
24 juin 2025
Réponse de Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Delivered really quickly and the…
Delivered really quickly and the earrings are just lovely.
4 juin 2025
Réponse de Sehaya
Hi Norma,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
I did not get the earrings that I…
I did not get the earrings that I ordered. I ordered lapus lazuli blue earrings. What I received were very nearly black! I'm still waiting for someone to contact me. I shall phone on them on Tuesday. Phoning is impossible. I wanted an exchange IF I could have the blue earrings. Instead I've agreed to return them. Such a shame but ?????
3 juin 2025
Réponse de Sehaya
Hi Alan,
We have received two emails from you and we have responded to both of them promptly. Please make sure you check your junk folder as well in case our responses landed there.
Thank you
Best regards
Réponse de Sehaya
Hi Lesley,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Lovely product (2 bracelets)
Lovely product (2 bracelets). Easy to order and arrived in a week . Both a good fit as well.
25 mai 2025
Réponse de Sehaya
Hi Nick,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Stacey,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Really disapointed
Really disapointed, the items were tiny ehen they arrived, if I has seen rpthem in a shop would have not paid £10 for them both. Overpriced
31 mai 2025
Réponse de Sehaya
Hi Keith,
Thank you for taking the time to leave a review
We can see that you ordered a Choker and a Bracelet. We are not sure what you mean by "tiny", can you please elaborate? Is it the case that they don't fit or you were expecting bigger stones?
We have a very attentive customer service and if you drop us an email we can assist with anything you may need
You could also return the items for a refund
Thank you again
Best regards
Réponse de Sehaya
Hi Theresa,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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