Received a couple of days after ordering, lovely little pouch. Beautiful earrings, hope to treat myself to more👍
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Lisez les avis des autres
The bracelet is lovely better than expected the different lovely coloured stones the attachment is a silver like button with a pattern and slips through the leather Bought it as a present for daug... Voir plus
Everything was great from ordering to receipt. Now five months later, my bracelet has fallen apart. Sehaya have offered a replacement for £9.99, instead of the full refund or replacement that I shou... Voir plus
well made earrings,quick delivery ,came in a nice little bag,good price.i bought these earrings for my grandaughter to wear at her dad,s wedding.The reason i bought them was they appeared to be inten... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based company of handmade jewellery with natural stones and gems
Coordonnées de contact
60 Windsor Avenue, SW19 2RR, London, Royaume-Uni
- sales@sehaya.com
- www.sehaya.com
4,5
Excellent
513 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The items are great quality
The items are great quality. My partner and I absolutely love them!
22 décembre 2024
Réponse de Sehaya
Hi Anna,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Fast delivery gorgeous product
Love my bracelet from my husband so much i ordered him a hematite one he loves it
25 décembre 2024
Réponse de Sehaya
Hi Sophie,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Stephen,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Earrings
I have bought two sets of earrings in the past. The second set arrived broken but but the customer service was very quick to correct this.
25 décembre 2024
Réponse de Sehaya
Hi Kim,
Thank you for taking the time to leave a review, we appreciate it
We would also appreciate it if you could provide us some further feedback on why you rated our service with 3-stars, since we resolved the issue promptly
In any case, thank you again
Best regards
Poor customer service
Terrible company won’t reply to any of my messages and emails after a bracelet started to breakaway. Don’t buy this rubbish it’s a waste of money.
3 janvier 2025
Avis spontané
Réponse de Sehaya
Hi Antoni,
Thank you for taking the time to leave a review
However, it is very unfortunate to see that you have twisted the facts and sadly Trustpilot won't support small businesses when customers leave false reviews, even if proof is provided...
Our refunds policy is very clearly laid out in our website. All orders are eligible for a full refund or a free replacement for any issue that may arise within one month of delivery.
Your order was placed 8 months ago and therefore it is not eligible for a free replacement. However, we did respond to your query and we offered you to send you a replacement for a small fee, pretty much at cost price.
Since you have chosen to decline this offer, I am afraid we cannot assist you any further
Best regards
Great quality and price bought 2 for me…
Great quality and price bought 2 for me and wife ,very happy with both
24 novembre 2024
Réponse de Sehaya
Hi Nerijus,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Item is exactly as description , shape and size perfect 👌
I’ve ordered a tiger eye bracelet, I’ve received my order in two days (in London), item was exactly as description, size and color also.
Thank you
26 novembre 2024
Réponse de Sehaya
Hi Alireza,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Dazzling in every way
Lovely items true to photo and descriptions excellent quality beautiful packaging great price fast delivery and kept up to date regarding delivery
25 novembre 2024
Réponse de Sehaya
Hi Vicky,
Thank you for taking the time to leave a detailed review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Arrived quickly as sold.
25 novembre 2024
Réponse de Sehaya
Hi Carl,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Miriam,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Nice Bracelet Shame about the Earings
Delivery was good, the bracelet I received was fine, the earing's unfortunately are of a poor quality, the circular bands/rings on which the stones are attached are flimsy and separate at the point where the stones are attached. The result of this is that stones can easily come away from rings. This was the case when I received the earing's. When I received the the package, on opening the draw bag that contained the earing's one of the rings stones had come away from ring. As a result I will only be giving the bracelet as a present to my niece for Christmas as the earing's are defective.
19/12/2024 - Response to Sehaya
Thanks for getting back to me.
I think that in the case of the earrings 1 star is a fair reflection of the product. As you said and apologised for, Sehaya has caused disappointment and inconvenience and alternatives had to be sought.
Yes it is the responsibility of the buyer to contact the seller if there is an issue with a product, but it is also the buyers prerogative not to contact the seller if they are unhappy. By not contacting the seller the buyer is not doing anything wrong which you seem to be implying.
It is the responsibility of the seller not the buyer to ensure that things don't go wrong and that a quality product and service is provided. Sadly Sehaya this time around have failed and perfection remains elusive.
25 novembre 2024
Réponse de Sehaya
Hi Brendon,
Thank you for taking the time to leave a review
We are sorry to hear that there has been an issue with the earrings... Unfortunately, no matter how hard we strive for perfection, things can go occasionally wrong. However, we do have a very attentive customer service and we resolve all issues promptly. We are quite disappointed to see that you rated our service with 1-star without even contacting us and giving us a chance to make things right...
In any case, since there is an issue with the earrings, you are eligible for a refund or for a replacement either for the same earrings or for a different product. Should you wish to take advantage of that, please reach out to our team. We will only need a photo of the earrings you received.
In any case, we do apologise for the disappointment and the inconvenience this has caused you
Best regards
chakra bracelet
purchased as a gift, looks really good and came in a nice little bag too!
Absolutely no problems with the purchase or the delivery by Royal Mail.
Happy to recommend Sehaya
25 novembre 2024
Réponse de Sehaya
Hi Adrian,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Kevin,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings were beautiful and were…
The earrings were beautiful and were delivered on time.
28 octobre 2024
Réponse de Sehaya
Hi Mrs Margaret,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Not the same colours as shown on line
They are beautiful earrings, but colors were quite different to what was in the photograph on line. I did not feel they fit me
Thanks for your reply, I gave them as a present, and my friend loved them. So happy it worked out.
For future reference it would be great you put the exact photo :)
30 octobre 2024
Réponse de Sehaya
Hi Aurora,
Thank you for taking the time to leave a review, we appreciate it
We are sorry to hear that you are not happy with the product... You can always return it for a refund or for an exchange.
We have a returns portal that you can find on our website or you can just email us
Best regards
Best regards
Réponse de Sehaya
Hi,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
The earrings are lovely and colourful
The earrings are lovely and colourful. My daughter-in-law loved them!
23 octobre 2024
Réponse de Sehaya
Hi Maria,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that it was a success and that you are happy with your experience with us.
Best regards
Excellent quality product
Prompt delivery and excellent product. Nicely presented too.
29 octobre 2024
Réponse de Sehaya
Hi Gazrock,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
Réponse de Sehaya
Hi Mr Long,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
really cute jewellery!
8 octobre 2024
Avis spontané
Réponse de Sehaya
Hi Marion,
Thank you for taking the time to leave a review, we appreciate it. Very glad to hear that you are happy with your experience with us.
Best regards
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