A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
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Lisez les avis des autres
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to... Voir plus
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Their Customer Service has gone from being excellent to appalling over recent months. You can't speak to anyone on the phone, I've tried twice and given up after waiting 15 minutes plus on each occas... Voir plus
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I’ve been with Simply Health for years and Im very pleased with how fast and efficiently they process my claims . My husband is included on the plan and as my children are now over 18 and mo... Voir plus
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À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excellent
5 k avis
Aucun historique récent de demande d’avis
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Push back on the AI chatbot to get a human.
I had account issues and made contact through the live chat - turned out I had a whole other policy I didn't know about and Charlotte was able to get me registered with my up to date details so I could put a claim through before the policy renews.
22 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Nathan,
Thank you for your wonderful feedback.
It's great to hear that our team was able to help you resolve your account issues and ensure your policy details were up to date, allowing you to make a claim. We're delighted to know you had such a positive experience.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Efficient and Fast
I can’t believe how efficient Simply Health are and how quickly they pay your claim.
Submitted claim at 12-39 and received notification that claim had been paid at 12-45.
A very easy and simple online process.
22 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Brian,
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear how efficient and quick our claims process was for you, and that you found the online experience easy and simple. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent servuce in the end.
The downside was that it was the second day I had try to speak to someone as having waited some considerable time on the first day.
Having said that after getting through to Louise the service was excellent. She was EXTREMELY patient and and reassuring with her assistance. Please pass on my gratitude to her.
22 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Peter,
Thank you for taking the time to share your feedback. We sincerely apologise for the extended wait times you experienced initially. We're truly glad to hear that once you connected with our team, you received excellent service. We will certainly pass on your gratitude to the individual you mentioned.
Best wishes
Esther
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Didn't like waiting 40 minutes on the…
Didn't like waiting 40 minutes on the phone to talk to someone as chatbox didn't understand the request to cancel. Only achieved by emailing as nobody picked the phone. Not customer friendly.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Pat,
We sincerely apologise for the frustrating experience you had with our phone and chatbot services. We understand that waiting 40 minutes and then needing to email is not ideal, and we are actively working to improve our response times and chatbot functionality to ensure a smoother process for everyone.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your full name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
incorrect settlement /bad customer service
I am very disappointed with your customer service. It is deteriorating rapidly. My claim was settled incorrectly and I had to make repeated calls to resolve my claim. I then receive an email stating it is a ex gratis payment! never received the call back from advisor .
20 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Indy,
We're very sorry to hear about the difficulties you experienced with your recent claim and your disappointment in the level of service you received.
We take your feedback seriously and would value the opportunity to investigate this further and address your concerns.
To enable us to look into this for you, please kindly contact us directly, please email us at: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Great customer service and very easy on…
Great customer service and very easy on line site. Excellent claims and payment processing very quick.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Helen,
Many thanks for your great review. We’re delighted to hear how pleased you are with our customer service and that you find our website and claims process easy to use.
It’s also wonderful to know how pleased you are with our overall clams process.
Thanks again, we really appreciate you taking the time to share your experience.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Really easy to make a claim
Really easy to make a claim. Uploading the receipt enables all the info regarding the company to be added automatically. All I had to add was the cost and treatment name. Confirmation emails that payments has been approved is always almost instant within 2 days of claiming and payment comes within a week. However the only thing I don’t like is the automated service when calling Simply Health - it’s not easy to speak to a human.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Maggie,
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you found the claims process quick and easy, particularly the receipt upload feature, and that your claim was approved and paid promptly.
We’re sorry to learn of your disappointment with your recent experience contacting us, primarily with our digital assistant.
All customer feedback is extremely valuable to us and a fantastic insight to any potential service improvements. To provide any further information or to enable us to review your experience and address your concerns, please kindly email us at: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Very Impressive!
Very impressive! I saw my consultant this morning and I’ve just received an email to say my payment has been approved and is being reimbursed. I think that’s amazing customer service
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Mrs Willoughby,
We're delighted to hear about your positive experience with us and the quick assessment of your recent claim.
Our aim is for our claims process to be easy, efficient and convenient for our customers so your feedback was wonderful to read.
Thanks again for your kind words.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I spoke with a charming lady today her…
I spoke with a charming lady today her name was Ann I believe she was so kind and helpful and extremely patient I cannot speak highly enough of her she deserves a promotion. I hope she gets to see this message so she will know how much she's appreciated. Please thank her for me. Kind regards. Michael Williams.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Michael,
We're so pleased to hear about your positive experience with one of our team members. It is wonderful to know that Ann's kindness, helpfulness, and patience made such a positive impression.
Thank you for kindly taking the time to share your feedback, please be assured this has been passed to Ann and her manager, it's wonderful to see her recognised.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Just WOW
Wow! Simply Health just get better and better. I just put a claim in for a dental visit, and within a minute, received an email to say it’s been paid!!! Amazing service. I also notice they’re now B Corp organisation, congratulations indeed!!!
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Teresa,
Thank you for your fantastic five star review. It's wonderful to know how pleased you are with our service and your recent claims experience.
We also appreciate your kind words about our B Corp certification, it really means a lot to us. We are dedicated to prioritising people and the planet, through responsible, ethical and sustainable practices.
Thanks again for your feedback, it was lovely to read.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I was having issues with my account…
I was having issues with my account where my employer sent another new link to register my account under a different policy number, when the account had already been registered and under old policy number. Katie assisted me today, she was very efficient and resolved my issue in a breeze. Very pleased to be using simplyhealth, easy to navigate and understand.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Maria,
It's wonderful to know that we could efficiently resolve the account issue you faced.
Our aim is that our services are easy to navigate and understand, and we're glad this was your experience.
Thank you for your 5 star review and your kind words.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Issue resolved
First time I have had to contact Simplyhealth and I had no issues. The AI chat was easy to navigate and was a smooth transition to get through to an advisor. Ross was amazing, he dealt with my issue straight away which was unexpected. I would highly recommend Simplyheath. A very satisfied and happy customer.
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Julie,
Thank you for your fantastic five star review. We're delighted to hear how pleased you are with your first experience contacting us.
It's wonderful to know that our AI chat and advisor Ross provided such a smooth, efficient and helpful experience, resolving your query.
Thanks again for your feedback, it was lovely to read.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very effienct
Very effienct, gave me the answers I needed. Rated 10 star 🌟
20 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Gordon,
Many thanks for your wonderful review, it was lovely to read and we're delighted to know how pleased you are with our service.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simplyhealth is a great plan to have
Simplyhealth is a great plan to have. Your annual dental and optical treatments can become expensive but having this plan helps.
2 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Diane,
Thank you for your review, we're really pleased to know how your plan is supporting you with your everyday health costs.
We really appreciate your feedback, thank you for sharing your experience.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Logging into my account there is no…
Logging into my account there is no policy number that I could find. You have to SCAN documents and I do not have access to a scanner at the moment. There is no address on the account anywhere I could see for Simplyhealth. Not impressed just making administration more difficult.
19 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Catherine,
We appreciate you taking the time to share your feedback. We are sorry to hear about the difficulties you experienced locating your policy number and the challenges with document submission.
We understand how frustrating this can be, we do have a variety of ways to claim including via our app.
Please kindly contact us directly so that we can discuss this and support you via our contact us page: https://www.simplyhealth.co.uk/contact-us
Alternatively, please call us on: 0370 908 3481, Monday to Friday 9am until 5pm.
Kind regards,
Charlene
Customer Relations
Making a claim on line
OMG, I wasn’t expecting this to be approved so quickly; I am overwhelmed as I am a widow and I live on my own. This is the first time that I have made a claim online and I felt so nervous. Thank you 🙏
17 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Mrs Martindale,
Thank you for sharing your experience with us. We’re sorry to hear of your loss and understand that making a claim online for the first time can feel daunting, especially when you are managing things on your own.
We're very pleased that we could provide a straightforward and positive experience and that your claim was approved quickly.
Thank you again for taking the time to share your experience and for your kind words; they really mean a great deal to us.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Prompt claims settlement
Handy insurance cover for dental/optical/osteopath/chirpody plus other services at a reasonable monthly cost. I have been with them for 15 years and have never had an issue. Good little policy for smaller bills and claims paid promptly.
Simple on-line claims process and claims paid same day.
You choose the level of cover that suits you and obviously the more benefits the higher the cost but I would thoroughly recommend Simply Health as a helping hand policy for those everyday medical costs.
16 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Denise,
We're incredibly grateful for your wonderful feedback and for your longstanding loyalty.
It truly makes our day to know that your Simplyhealth policy has supported you with your everyday health costs and how valuable you have found this.
Your satisfaction with our service, your claims experiences and the benefits of your policy, really means a lot to us.
Thanks again for your lovely feedback and recommendation.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
This company is brilliant
This company is brilliant, have been with them for years never had any reason not to be 100% satisfied. Claims are never queried, always paid out quickly.
9 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi James,
Thank you for your fantastic five star review. We're so pleased to hear of your long standing satisfaction with our service.
Your review really means a lot to us and was wonderful to read.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Claire & Colin’s health plan
Lydia was professional, friendly and extremely helpful. She explained my plan very clearly to me and gave me good advice on how to manage my account online.
16 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Claire,
Thank you so much for your wonderful five star review. We're delighted to hear how pleased you are with our service, and that Lydia provided clear explanations regarding your plan and helpful advice for managing your account online.
Thanks again for sharing your experience, we really appreciate your feedback.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Not what they claim to be
I've been with simply health for a good few years, paying the premiums for myself and my family,all through COVID when getting an appointment with dentists, opticians and a consultation etc were impossible,but they still took payment regardless,never had any real issues regarding receiving my reimbursement until recently.I went for a private dermatology appointment,sent the relevant documentation and it was refused, when I contacted the customer services they were quite rude and abrupt, saying they needed more information regarding my condition, which I felt was impersonal and unprofessional,the nature of the conversation led me to cancel my policy,£150 out of pocket because someone was maybe having a bad day.
10 août 2026
Avis spontané
Réponse de Simplyhealth
Dear Customer,
We are truly sorry to hear about your recent experience and the frustration this has caused, especially after being a loyal customer for several years.
We understand your disappointment regarding the refusal of your dermatology claim and the subsequent interaction with our customer service team. We recognise how important it is to feel supported, particularly when dealing with health related matters.
Please know that we take your feedback very seriously, we would value the opportunity to investigate this for you and address all of your concerns.
To enable us to do so, please kindly contact us directly. Please email: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
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