A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to... Voir plus
L'entreprise a répondu
Their Customer Service has gone from being excellent to appalling over recent months. You can't speak to anyone on the phone, I've tried twice and given up after waiting 15 minutes plus on each occas... Voir plus
L'entreprise a répondu
I’ve been with Simply Health for years and Im very pleased with how fast and efficiently they process my claims . My husband is included on the plan and as my children are now over 18 and mo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A mistake had been made at the optician…
A mistake had been made at the optician Katie helped by listening to what had happened and explained the claim had been approved based on the original receipt but thanked me for bringing the mistake to there attention.
30 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Simon,
We appreciate you sharing your experience and bringing this to our attention. We are glad we could clarify the situation regarding the claim approval and the original receipt.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Prompt payment of claims.
My claim was paid the same day I put it in.
29 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Veronica,
We're so happy to hear you're pleased with the speed in which your claim was processed. We appreciate your positive feedback and the five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Lucy for an Award, she was exceptional.
I had the good fortune of speaking with Lucy about the issue I had with my Health Plan which had been set-up incorrectly. Lucy was not only exceptionally professional, helpful and patient, but she went over and above to resolve the issue. She was patient with my son (Special Needs), whilst speaking to him about giving consent for me to deal with his Plan. She was informative and about my policy and explained it in detail so that I understood what it was I had in my Plan, and she did this whilst being very friendly from start to finish.
Keep up the good work.
28 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Mrs Simpson,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team member was able to provide such exceptional support in resolving the issue with your Health Plan. We truly value your kind words regarding their professionalism, helpfulness, and patience, especially in ensuring your son's consent and clearly explaining your policy details. Thank you for sharing your valuable feedback which will also be passed on to Lucy and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Brilliant response from simply health
Brilliant response from simply health. Claim was approved within 24 hours. Would highly recommend the service.
28 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Sukhjinder,
Thank you for your fantastic review and for awarding us five stars. We're so pleased to hear that you're happy with the speed in which your claim was approved and that you would highly recommend our service.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply healths is great as you get…value for money
Simply health is is great as you get older more things go wrong,and the extra money helps with the expenses,I still haven't used all the have to offer
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Teresa,
Thank you for your 5 star review, we're very proud to be supporting your with your everyday health costs and how valuable this is for you.
Please ensure to fully utilise your plan, if you have any queries in relation to your plan, entitlement or anything else, please don't hesitate to contact us: https://www.simplyhealth.co.uk/contact-us
Thanks again, we really appreciate your positive feedback.
Best wishes,
Charlene
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hi Mrs Stonehouse,
Thank you for your kind words and 5 star review.
We really appreciate your feedback.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Too long to wait on the phone and…
Too long to wait on the phone and messages don't get answered even through the app
25 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi,
Thank you for taking the time to share your feedback about your experience contacting us recently. We're very sorry that you had to wait longer than expected when you contacted us and for any inconvenience this caused.
It's important to us that our customers get the support they need. We would like to look into your experience, ensure your questions are answered and address your concerns, to enable us to do so please kindly contact us at: customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Lady was really helpfull and stress free
25 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Penni,
We're so glad to hear our team member provided such helpful and stress-free assistance. We truly appreciate your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful customer services
Very good automated service to get my policy number. Then when the advisor (Lara) was available, my account issue was resolved in minutes. Really happy with the support I was provided!
25 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Mr G,
Thank you for your wonderful five-star review. We're so pleased to hear that our automated service was helpful and that your account issue was quickly resolved by our advisor. We truly appreciate your kind words about the support you received.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Processing a claim
Easy to process the claim on the website
Kept up to date with process
Quick and easy payment
24 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Julie,
We're so happy to hear that our online claim process was easy for you and that we kept you informed every step of the way. We appreciate your positive feedback on the quick payment too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
There when you need them
There when you need them, settles bills quickly, gives me peace of mind.
2 janvier 2026
Avis spontané
Réponse de Simplyhealth
Hi Marilyn,
We're so pleased to hear that we provide you with peace of mind and are there for you when you need us. Thank you for your wonderful 5-star review.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hello rav,
Thanks for awarding us with five stars, we really appreciate it.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health are a really good company…
Simply health are a really good company and make claiming very simple. Psi’s on same day . I fully recommend them.
24 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Maria,
Thank you for your wonderful review. We are so pleased to hear that you find our claiming process simple and efficient, and that you would fully recommend us. Your positive feedback means a lot to our team.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I love Simplyhealth
I love Simplyhealth, its such an easy platform. I have just uploaded a receipt for podiatry today and within 8 mins I have received a claim update that I have been paid! It really couldn't be simpler plus the online consultations are easy and fast to book into. Ive even received free financial advice and discounts on the gym and other health benefits
23 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Lucy,
Thanks so much for your fantastic five-star review. We're thrilled to hear how easy and efficient you find our platform, especially with your recent claim. It's wonderful to know that our online consultations and additional benefits are also proving valuable to you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
The process was quick and easy to…
The process was quick and easy to complete.
22 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Coral,
We're happy to hear that you found the process to be quick and easy to complete. We appreciate your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply Health Customer Support. It's not good.
I have been with Simply Health for years. It's all changed. Not for the better. There is no obvious and clear phone number displayed on the website to call them on. I had to trawl through pages and pages of waffle and found a phone number in the 'bereaved' section where they must have to advertise a phone number by law or something. Then you get through to an AI Support robot and if you don't have your policy number to hand you have had it. You are not going further forward. After faffing around with the robot for 5 minutes I then got put through to a person. I was calling them to chase a claim as I had not heard from them and it was 6 days after I made the claim. I then got this sorted but only after finding they could not read the 'statement; I had submitted outlining the dental work I had last week. Thank god I called them to chase this. I then logged onto my account to see if I could locate my policy number which I could not. I had to ask the person I spoke to for my policy number so I could make a note of it. The whole 'support' environment is now set up to avoid speaking to customers directly as much as possible (and to make it as difficult as possible to get through). Because of my experience this morning I am now going to look at other Dental Plan providers and the only criteria I will base my decision on is whether that company has people who pick up the phone and speak to you straight away to deal with any enquiries or policy details.
23 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello BAM,
I'm sorry to hear of your unhappiness with Simplyhealth.
Our Customer Service helpline number can be clearly found on our website with just two clicks. On the Home page, click 'Contact us', then scroll down to 'I'm an existing member' You will then be presented with three contact options. Live chat, online form and phone.
All of our calls are answered by a digital assistant who is programmed to answer many queries in the first instance but will recognise if the caller asks or needs to speak to an advisor.
Your policy number can be found very easily too. Click 'My account' on our website then log in the usual way. Click Policy, then Details. Your policy number will be shown there.
In respect of your claim, if further information is needed to validate a claim, comments are left on the claim entry and an email is automatically generated. You would be prompted to log in and view the comments left on the claim entry. I'm sorry if you were not aware of this.
Should you wish to discuss this further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Good customer service with quick…
Good customer service with quick response.Simply health app is easy to use and easy to check your insurance details and claims. Simplyhealth also offers health and other discounts. I went with Simplyhealth as information was clear and app was an easy introduction to dental insurance
23 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Donna,
Thank you for your fantastic five-star review! We're so pleased to hear that you find our app easy to use and that our customer service has been helpful. It's great that our clear information made choosing dental insurance straightforward for you.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hello,
We're so glad to hear you found our website efficient and easy to use for making your claims and being reimbursed. Thank you for your positive feedback.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent Experience
I've used Simply Health for many years. They are always fair and pay promptly and with minimum fuss, unlike other providers I have used before! I will continue to use and recommend them
22 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Joanne,
We are so pleased to hear about your positive and long-standing membership with us. It's wonderful to know that our prompt and fair service makes a difference, and we truly appreciate your continued trust and recommendation.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Customer focus high on the agenda
Customer focus high on the agenda, have been with Simply Health for many years with no issue
21 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello John,
Thank you for your wonderful 5-star review! We're so pleased to hear that our focus on customers has been consistently positive for you over many years. Your loyalty and positive feedback are truly valued.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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