A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
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Lisez les avis des autres
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to... Voir plus
L'entreprise a répondu
Their Customer Service has gone from being excellent to appalling over recent months. You can't speak to anyone on the phone, I've tried twice and given up after waiting 15 minutes plus on each occas... Voir plus
L'entreprise a répondu
I’ve been with Simply Health for years and Im very pleased with how fast and efficiently they process my claims . My husband is included on the plan and as my children are now over 18 and mo... Voir plus
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,5
Excellent
5 k avis
Aucun historique récent de demande d’avis
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Very disappointing and inflexible…
Very disappointing and inflexible customer service.
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Renata,
I'm sorry to hear of your disappointment with our customer service and I'd like to look into this further for you.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code including the details of the issues you've encountered.
Kind regards
Esther
Customer Relations
Simplyhealth
Ollie was amazing to me on the phone
Ollie was amazing to me on the phone.
I couldn’t have asked for anyone better, he really helped me and took the time to listen to me. Amazed! Thank you so so much!
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Stacey,
Thank you so much for taking the time to share such a wonderful review. It is fantastic to hear that you had such a supportive experience on the phone and that you felt truly listened to and cared for. Providing attentive and helpful service is always our top priority, and knowing that your interaction left such a positive impression means a great deal to us.
Ollie has been made aware of your kind words.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent service
Excellent service. So easy to use the claim form on my account. It took me about 3 minutes to complete. It was acknowledged almost immediately and payment was awarded. Brilliant.
5 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Jeanette,
Thank you for taking the time to share your feedback. It is wonderful to hear how quick and straightforward you found the online process.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Web site not easy to navigate and not…
Web site not easy to navigate and not value for money for me so am cancelling.
4 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Lynette,
I'm sorry to hear that you don't find our website easy to navigate and your policy not vaule for money.
Simplyhealth strive to make their website as user friendly as possible and weclome feedback from customers who experience difficulties.
In order for us to look into the concerns you've raised in regards to this and your policy not being suitable, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home postcode.
Please detail what issues you are experiencing so our IT department can look into this also as a matter of urgency. It would be useful for them to know what device you're using such as the make and model, what web browser along with screenshots of the pages you're on as well as any error messages.
Kind regards
Esther
Customer Relations
Simplyhealth
Réponse de Simplyhealth
Hi Jeanette,
We are glad you are happy with our fast claims repayment. Thank you for your review.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Have been with Simply Health for many…
Have been with Simply Health for many years and always been very happy with the great service they provide. Very straightforwards to make a claim. Very prompt payment when paying out claim. Very happy & satisfied customer.
3 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Cheryl,
Thank you for sharing your feedback with us. It is wonderful to hear that your long-standing experience has been so positive and that you find submitting claims straightforward and payments quick. We truly appreciate your continued support and are delighted to know you are so satisfied with our service.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Ease of submission and a very quick…
Ease of submission and a very quick response
3 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello GG,
Thank you so much for the wonderful five-star rating. We are delighted to hear that you found the process straightforward and prompt.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I’ve been with Simply Health for 16…
I’ve been with Simply Health for 16 years it’s so quick and easy to do on line I would definitely recommend them I’ve never had any issues with them.
3 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello June,
We are glad you are happy with the service you have received over the years. Thank you so much for your loyal support and for sharing how convenient you find our digital services. We appreciate your recommendation and look forward to continuing to serve you for many years to come.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Such a user friendly app
Such a user friendly app. My invoice was imported the relevant details extracted, claim acknowledged and confirmed in under 2 hours.
2 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Anne,
We are delighted to hear how smoothly the app worked for you and that your submission was processed so quickly. Your kind feedback is greatly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Had an issue loading an invoice
Had an issue loading an invoice, sorted by chat. first issue I've ever had and I normally hate using chat, but this was excellent service.
2 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Steve,
We are glad to hear that your experience with our live chat support exceeded your expectations. Thank you for sharing your positive feedback with us.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Paige Lee-An was very knowledgeable and…
Paige Lee-An was very knowledgeable and helpful. Me problem was sorted professionally.
2 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Marcela,
Thank you so much for the fantastic five-star review. We are thrilled to hear that you received such knowledgeable support and that your issue was resolved so smoothly and professionally. Your positive feedback is greatly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Reply to questions quickly
Reply to questions quickly, I do think their website/customer could be a lot better and user friendly
7 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Alex,
Thank you for your review and it's lovely to hear you're happy with the speed in which your questions are answered.
In regards to our website, we welcome any feedback and suggestions on how we can make our platform better and more user friendly.
Please email us at customer.services@simplyhealth.co.uk with your suggestions and observations. We will then forward these to our digital team for them to look into further.
Kind regards
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I made a claim online
I made a claim online, the process was easy and within a few hours I was told that my claim was successful and had been paid. What a service!
1 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello Susan,
We are so happy to hear how easy you found the online claim process and that your claim was paid so quickly. Your positive feedback is greatly appreciated.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I spoke with Andrea on 1/10/2026
I spoke with Andrea on 1/10/2026, she was exceptionally helpful, professional and understanding. I couldn't have asked for a better service from Simply Health.
1 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Jane,
Thank you for your fantastic five-star review. We are so pleased to hear about your positive experience and that our team member provided such helpful, professional, and understanding service. We appreciate you sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Great customer service
A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). While she should have been finishing at 5pm. She spent a good half hour assisting me with all, getting my 30+ year old account out so it is all working properly now (as there have been so many changes since I set the account up). So thank you to Michelle and Simplyhealth for helping us on our way with our health & financial health, re our plan. Great customer service and easy claims with prompt payments.
28 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Chris,
We are so pleased to hear about your positive experience with us. It's wonderful to know that the advisor was able to assist you with your query. We are committed to ensuring our customers receive excellent support, and we are glad we could help you get everything in order for your health and financial well-being. Thank you for sharing your kind words and for recognising our efforts.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Insurance the correct way.
What simply health promise you is what happens, I went for my dentel treatment today, Sent my invoice by email.
And was paid out same day.
Brilliant work simplyhealth
1 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello John,
We are really happy to hear about your positive experience with your recent claim and our prompt payout process. We always aim to deliver on our promises, and it's wonderful to know we met your expectations. Thank you for sharing your feedback.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very easy app
Very easy app, from the claim to payment. Easy & seamless. I've been with them for ten years plus. Thoroughly recommend them.
1 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hello David,
We are so pleased to hear you've had such a positive and seamless experience with us for many years, from claim to payment. It's also lovely to hear you would recommend us.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Sam was very helpful and provided me…
Sam was very helpful and provided me with info i needed. Thank you 😊
1 octobre 2026
Avis spontané
Réponse de Simplyhealth
Hi Alison,
We're so pleased to hear that our team member was able to provide you with all the information you needed. Your kind words are truly appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Complicated Health!
Sadly, Simply Health has become super-complicated.
It refuses to recognise my Touch ID, despite my setting it up many times.
It's reluctant to even display current or past claims because its software won't move between policies.
There are still real humans behind the scenes but we have to keep shouting at the AI system till it lets them speak to us.
That said, the actual humans are lovely.
30 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Wizard,
We appreciate you taking the time to share your feedback regarding your recent experience. We are truly sorry to hear about the difficulties you've encountered with accessing your policy and claims information. We also understand your frustration with our AI system and the effort it takes to connect with our team. We are actively working to improve our digital platforms to ensure a smoother and more intuitive user experience for everyone.
In order for us to look into your concerns fully, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. We would need to see screenshots of any error messages you're getting in ordr for our IT department to work on a solution for you.
Kind regards
Esther
Customer Relations
Simplyhealth
I am really happy with Simplyhealth as…
I am really happy with Simplyhealth as they make everything easy to do and my claims are dealt with very quickly!
30 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hello Patricia,
Thank you so much for your wonderful five-star review. We are so pleased to hear that you find our processes easy and that your claims are handled quickly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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