A lovely lady called Michelle, answered the customer service phone 5 minutes before closing and happily went through my account, options and assisted me with previous claims (I hadn't put through). Wh... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sadly, Simply Health has become super-complicated. It refuses to recognise my Touch ID, despite my setting it up many times. It's reluctant to even display current or past claims because its so... Voir plus
L'entreprise a répondu
A simple, quick and fuss free process when making a claim, with a speedy return of money back into my bank account. In previous years when I have required advice, the call handlers have been clear to... Voir plus
L'entreprise a répondu
Handy insurance cover for dental/optical/osteopath/chirpody plus other services at a reasonable monthly cost. I have been with them for 15 years and have never had an issue. Good little policy for s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Simplyhealth
Écrit par l'entreprise
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessCoordonnées de contact
Andover, Royaume-Uni
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Excellent
5 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Claire & Colin’s health plan
Lydia was professional, friendly and extremely helpful. She explained my plan very clearly to me and gave me good advice on how to manage my account online.
16 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Claire,
Thank you so much for your wonderful five star review. We're delighted to hear how pleased you are with our service, and that Lydia provided clear explanations regarding your plan and helpful advice for managing your account online.
Thanks again for sharing your experience, we really appreciate your feedback.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Not what they claim to be
I've been with simply health for a good few years, paying the premiums for myself and my family,all through COVID when getting an appointment with dentists, opticians and a consultation etc were impossible,but they still took payment regardless,never had any real issues regarding receiving my reimbursement until recently.I went for a private dermatology appointment,sent the relevant documentation and it was refused, when I contacted the customer services they were quite rude and abrupt, saying they needed more information regarding my condition, which I felt was impersonal and unprofessional,the nature of the conversation led me to cancel my policy,£150 out of pocket because someone was maybe having a bad day.
10 août 2026
Avis spontané
Réponse de Simplyhealth
Dear Customer,
We are truly sorry to hear about your recent experience and the frustration this has caused, especially after being a loyal customer for several years.
We understand your disappointment regarding the refusal of your dermatology claim and the subsequent interaction with our customer service team. We recognise how important it is to feel supported, particularly when dealing with health related matters.
Please know that we take your feedback very seriously, we would value the opportunity to investigate this for you and address all of your concerns.
To enable us to do so, please kindly contact us directly. Please email: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Réponse de Simplyhealth
Hi Mrs Horrocks,
Many thanks for your kind feedback and for awarding us 5 stars.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Incredibly quick and efficient process…
Incredibly quick and efficient process - easy to use and rapid response to claims. Top class.
9 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Coetmor,
Thank you for your fantastic five star review. We're so pleased to hear how happy you are with our overall claims process. We really appreciate your kind words.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hi Bernadette,
Thank you for your 5 star review. We're happy to hear your find our overall claims process to be quick and easy. We appreciate your positive feedback.
Thanks again and best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
You have removed the cover for randox…
Edited, Simplyhealth has followed up on my email again. They havent removed the cover, they had previously paid in error. Whilst not ideal I have now been provided with the correct info and guided to an alternative to Randox.
...............
You have removed the cover for randox at home tests and now only cover on site tests. For me this is now a 4 hour round trip and a day off work.
14 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Rebecca,
We’re sorry for the disappointment and inconvenience this has caused. Through our partnership with Randox, Simplyhealth members can access both at-home and in-clinic tests at a discounted price. However, the discount is separate from eligibility to claim through their health plan.
We have not amended eligibility, as set out in our terms, at-home tests are not eligible for reimbursement. Some in-clinic tests may be claimable, depending on the benefits and criteria of an individual plan. Before booking, customers are prompted to check their terms and conditions and review their benefit table to make sure the test meets the requirements of the relevant benefit.
We apologise for any inconvenience, if you would like us to look into your concerns or to provide any further information , please kindly email: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Kind regards,
Charlene
Customer Relations
Thank you Emily you were very helpful…
Thank you Emily you were very helpful service was very good about my claims. If I have problems again I will phone again thank you again kind regards Pauline Bolger
14 septembre 2026
Avis spontané
Réponse de Simplyhealth
Dear Pauline,
Thank you for your wonderful feedback. We're delighted to hear how pleased you are with our service and the support you received.
We really appreciate you taking the time to share your experience, please be assured your kind words have been shared with Emily.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very pleased with the service
14 septembre 2026
Avis spontané
Réponse de Simplyhealth
Dear Wendy,
We're really happy to hear how pleased you are with our service. Thank you for sharing your feedback, it means a lot to us.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply ace !
14 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Adrian,
Thank you for your great 5 star review, it was fantastic to read. We're delighted to know how pleased you are with our service.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Many thanks for prompt payment despite…
Many thanks for prompt payment despite issues with the system.
13 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Margo,
We're sorry to learn that you claiming journey was impacted by system issues, but it's great to know you received prompt payment despite this.
Thank you for your understanding, review and for awarding us 5 stars.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
poor customer service
I have had no reply to 2 emails I have sent to you on 02/09 and 09/09.
I cannot understand how you have A) not replied and B) at least answered my claim. You can clearly see in my reply on 02/09 that both my wife's glasses and mine are on the same reciept and are clearly 2 seperate prescriptions and for convenience were paid for on one transaction. I have been a customer of yours for a number of years and have never claimed before. I would like an answer in the next 7 days to be able to bring this claim to an end.
2 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Colin,
We’re extremely sorry that you have not currently received a response to either of your emails, and we understand your frustration, especially as you have been a customer for a number of years. Please be assured we will reply to you as soon as possible.
Thank you for explaining that your glasses and your wife’s glasses were paid for in one transaction but relate to two separate prescriptions.
Although you have already contacted us, the information available through this public review does not allow us to identify or access your account securely.
Therefore, please kindly contact us directly, providing your home postcode, date of birth and if possible claim reference so we can locate your account, review your claiming journey and address your concerns. Please email: customerrelations@simplyhealth.co.uk with your full name, DOB and home postcode, please also make reference to this review.
Alternatively, please call our Customer Services Team on 0370 908 3481 and the lines are open 9am to 5pm Monday to Friday.
Once we have these details, we will be able to investigate the matter and support you.
Kind regards,
Charlene Cummins
Customer Relations
The speed my claim was handled and…
The speed my claim was handled and payed was so easy, also the website is easy to navigate
8 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi David,
Thank you for kindly taking the time to share your feedback. It's wonderful to hear that your claim was handled and paid so quickly, and that you found our website easy to use.
We're always striving to make things as smooth as possible for our customers, so your review was lovely to read.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hi Karen,
Many thanks for sharing your feedback, we're so happy to hear how pleased you are with your policy and that you find it easy to claim.
We really appreciate your positive review.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Excellent company
Excellent company. So efficient in getting the money once there's been a payment made. Easy to apply too.
7 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi B Kaur,
Thank you for your wonderful five-star review. We're so pleased to hear that you found our claims process efficient for payments and easy to use.
Many thanks,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
A most professional experience!
How how professional, polite and understanding Katie was regarding my queries !She made me feel at ease and comfortable and really explained everything in detail . I was not flustered at all. I asked her to send me an email explaining everything she had told me on the phone and she did just that .Thank you so very much Katie. 🌟🌟🌟🌟🌟
10 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Cecile,
Thank you for your review, we're so happy to hear about your positive experience with us.
It's wonderful to know that we could make you feel at ease and provide you with clear, detailed explanations. We always aim to ensure our customers feel comfortable and fully informed.
Thank you for sharing your kind words and for recognising our efforts.
We truly appreciate your feedback.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very hard to talk to an advisor
Very hard to talk to an advisor, but very quick on chat box,claim sorted straight away,very impressed thank you
10 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Gary,
We appreciate your feedback, we are sorry to learn you experienced difficulties or delay trying to speak to an advisor, we apologise for any inconvenience.
We're always working to improve our contact options and accessibility, its great to know that the online live chat provided a quick response and resolved your claims issue.
All customer feedback is really important to us, if you would like to provide any further information or for us to look into your experience, please don't hesitate to contact us, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home postcode. Please also make reference to this review.
Kind regards,
Charlene
Customer Relations
19th August I claimed still no payment
19th August I claimed still no payment. I have been a simply health customer for years .
The date today is 10/09
19 août 2026
Avis spontané
Réponse de Simplyhealth
Hi Michael,
We appreciate you sharing your experience. We're very sorry to hear you are still waiting for an update on your claim, particular as a longstanding customer, we understand how frustrating this must be.
On occasions there can be different reasons why a claim takes longer to assess, including where further or corrected evidence may be needed.
We appreciate you bringing this to our attention and we would like to look investigate your claims journey. To enable us to do so please kindly contact us directly, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home postcode. Please also make reference to this review.
Alternatively, please call our Customer Services Team on 0370 908 3481 and the lines are open 9am to 5pm Monday to Friday.
Kind regards,
Charlene
Customer Relations
My experience with Simply health was…
My experience with Simply health was really excellent my claim was dealt with exceptionally
9 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Mrs O'Neil,
Thank you so much for your excellent 5 star review. We're delighted to know how pleased you are with your claims experience.
Your positive feedback means a lot to us.
Thanks again,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic service I put the claim in…
Fantastic service I put the claim in and less than an hour later it was in my account
9 septembre 2026
Avis spontané
Réponse de Simplyhealth
Hi Peter,
It's wonderful to hear how pleased you are with our service, how quickly your claim was processed and that the funds were in your account the same day.
Thank you for sharing your experience and for awarding us 5 stars.
Kind regards,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Réponse de Simplyhealth
Hi Keith,
We're so pleased to hear your claim experience was fast and easy. Thank you for kindly sharing your positive feedback with us.
Best wishes,
Charlene
Customer Relations
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
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