I really enjoy all the online courses provided to us. They are a great opportunity to improve our knowledge and develop our skills in social care. The courses help us to better understand differe... Voir plus
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Lisez les avis des autres
Only one hiccup for me beginning the update modules .. the instructions on how to start didn’t make clear that you had to click on your name in order to access ‘Choose module’ ( my granddaughter said... Voir plus
Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... Voir plus
L'entreprise a répondu
Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... Voir plus
À propos de l'entreprise
- Institution éducative
- Fournisseur de services d'éducation et d'orientation professionnelle
- Centre d'éducation
- Soins aux personnes âgées
- Centre d'entrainement
À propos de Social Care TV
Écrit par l'entreprise
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Coordonnées de contact
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, Royaume-Uni
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I havent a clue on how to set up
I withdraw my statement. Social care TV, I actually easy to use if you get the support or help from the staff. Social care.tv is easy and straight forward. I give it 3*.
1 janvier 2026
Réponse de Social Care TV
Dear Isaac,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are so sorry to hear that you found the set up to be confusing. Our customer care team have now been in contact with you to resolve all queries and ensure that you are fully set up. We are happy that all is now up and running for you.
Our LMS is designed to be clear, functional and user-friendly, however we completely understand that there may be queries when using this for the first time and our customer team are always on hand to answer any questions via telephone or live chat.
In addition to this, we would be very happy to provide an online demo where we can talk you through any aspects of the learning management system. To book a demo, please click on the following link: https://www.social-care.tv/main/demo-request
We trust that this has been helpful and we look forward to speaking further.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Mr Thomas,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
It is easy to purchase the training.
7 janvier 2026
Réponse de Social Care TV
Dear Deborah,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and that you have found it easy to purchase the training.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
All went well I sent an email and I was…
All went well I sent an email and I was replied straight away. My training was good nothing was complicated, Thank you Social Tv keep up yr hard work .
6 janvier 2026
Réponse de Social Care TV
Dear Brenda,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and that you found the training and communication to be good.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The knowledge I have gained from my…
The knowledge I have gained from my trainings and refresher courses on social care tv for the past three years has been incredible and helpful in my daily practice and dealings with being a support worker to vulnerable children. The courses are well detailed and explanatory, readable and informative.
6 décembre 2025
Réponse de Social Care TV
Dear Ibilola,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so happy to hear that our training has been so helpful to you in your daily role as a support worker.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
It's hard to find on the website where…
It's hard to find on the website where to press/choose on to enrol the course after buying credits, the page is a bit confusing
1 janvier 2026
Réponse de Social Care TV
Dear Erika,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are so sorry to hear that have found the course enrolment page to be confusing. Our LMS is designed to be clear, functional and user-friendly, however we completely understand that there may be queries when using this for the first time and our customer team are always on hand to answer any questions via telephone or live chat. In addition to this, we would be very happy to provide an online demo where we can talk you through how to enrol on courses and show you other aspects of the learning management system. To book a demo, please click on the following link: https://www.social-care.tv/main/demo-request
We trust that this has been helpful and we look forward to speaking further.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The course delivery is exceptional and…
The course delivery is exceptional and truly impressive.
29 décembre 2025
Avis spontané
Réponse de Social Care TV
Dear Cecilia,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so happy to hear that find the course delivery to be impressive.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Karen,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so happy to hear that you find the courses to be interesting and easy to do.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Tried to add discount codes via website…
Tried to add discount codes via website unable to do so. The landline office was not answering / unavailable so had to pay full cost. Care homes are struggling enough !!
15 décembre 2025
Réponse de Social Care TV
Dear Victoria,
Many thanks for taking the time to leave us a review, which we greatly appreciate.
We are so sorry about your experience on this occasion. We absolutely agree that care homes are struggling enough and the last thing we would want is to add to your workload at an already incredibly busy time.
Our telephone lines experienced a brief, temporary issue last week which was quickly resolved however, unfortunately, this was at the time you tried to contact us. Please accept our sincere apologies for this which we understand must have been extremely frustrating.
Currently any discount codes we offer are applied over the telephone, although in 2026, this will move online amongst a raft of further site developments.
Our customer care team have now reached out to you and applied the 10% discount as free credits to your account, which we trust has resolved the issue satisfactorily for you.
Please don't hesitate to contact our customer care team either on the telephone number you have, via Livechat on our website or at info@socialcare.tv with any future queries. We care very much about your experience with SCTV and will always be delighted to assist you.
Thank you again for taking the time to leave this review.
Have a good day.
Many thanks,
Team SCTV
Very poor quality
At the end of each 'first aid awareness module', there is a single question. This in no way tests knowledge and understanding of the content from the video - just a tiny bit of it.
Additionally, instructions conflate two different things, which can effect your answer to the question.
It's also not a substitute for first aid training, yet with all the first aid content and with companies directing people to it, it is clearly being used as such.
Regardless of your score on the first aid awareness course, do a real first aid course.
13 décembre 2025
Avis spontané
Réponse de Social Care TV
Hi there,
Thank you for taking the time to leave us a review which we appreciate.
We are so sorry to hear that your experience with SCTV has not been positive.
Our First Aid Awareness course provides care workers and healthcare professionals with essential knowledge and skills for responding to emergencies.
Please be assured that our First Aid Awareness course is not a substitute for practical first aid training, nor is it marketed as such. As per the course page below, the course summary states 'First aid awareness training is not a substitute for becoming a fully trained first aider.'
https://www.social-care.tv/courses/course-details/1047
Appointed first aiders need to be enrolled on a face-to-face course so that they can be practically assessed including performing CPR.
All SCTV courses are modular in design, to support the learner to assimilate information in bitesize chunks. Each 2-3 minute module is tested at the end of the module with either a multiple choice or interactive question and our training programs are designed to enable the learner to watch the video and listen to the voiceover as many times as they wish before answering the associated question. SCTV course content and associated questions have been expertly designed to optimise knowledge retention throughout.
Our customer care team can be reached on 01953 853070 and would be delighted to assist you should you have any further queries on this subject.
Many thanks again and have a great day.
Team SCTV
Réponse de Social Care TV
Hi Megan,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
The form at which the course was…
The form at which the course was presented is top notch 👌
3 décembre 2025
Réponse de Social Care TV
Hi Sanusi,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Excellent
It easy to follow the instructions. More insightful. The course is relevant to my course. It was excellent!
6 décembre 2025
Réponse de Social Care TV
Hi Crisanta,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Hi Marie,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you find the website easy to navigate.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Sarah,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you feel it is easy to log in and that there is enough time to answer the questions.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
It's helpful to revise and the course…
It's helpful to revise and the course keeps me updated.thanks very much.and I was helped with the staff when I had failed to log in my account.Thanks for the help.
27 novembre 2025
Réponse de Social Care TV
Hi Victoria,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and we are so pleased to hear that our staff were able to resolve your log in query for you.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
I was trying to login to do a course…
I was trying to login to do a course and I tried several times but failed. I had an officer from social care tv who guided me through the process and I was successful in doing my course
Thank you
Alvin
19 novembre 2025
Réponse de Social Care TV
Dear Alvin,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are sorry to hear that you experienced an issue logging in at first, however delighted to hear that you were guided through successfully by our customer care team and successfully completed your course. We are always here should you require any further assistance in the future.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy access to the courses and quick…
Easy access to the courses and quick response in sending me my certificates
29 novembre 2025
Réponse de Social Care TV
Hi Charmaine,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Réponse de Social Care TV
Dear Adam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV and so pleased that you enjoy the courses and find our team to be professional and helpful.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
Easy to book the courses and the…
Easy to book the courses and the process to book new trainees is made simple.
20 novembre 2025
Réponse de Social Care TV
Dear Miriam,
Thank you so much for taking the time to leave us a review, which we greatly appreciate!
We are delighted to hear about your positive experience with SCTV.
We are committed to delivering exceptional training that equips individuals with the knowledge, skills, and expertise required to deliver service excellence and thrive within this field!
Thank you again and have a great day.
Team SCTV
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