sopp+sopp Avis 

I would like to give a huge thank you to Hussain for the excellent support he provided after my car was hit by a deer. As someone who has never been involved in an accident before, I was understandably shaken and unsure of what I needed to do.
Hussain was incredibly friendly, professional and reassuring throughout the call. He patiently asked all the necessary questions and gave me plenty of time to think and provide the information, never making me feel rushed. He explained everything clearly, making the whole process of reporting the accident much easier and far less stressful than I expected.
What stood out most was how genuinely caring he was. He made sure I was okay and took the time to check on my wellbeing, which I really appreciated. His professionalism, patience and clear guidance put me at ease from start to finish.
Hussain is a real credit to your team and absolutely deserves recognition for the outstanding service he provided. Thank you for turning what could have been a very stressful experience into such a positive one.

Dealt with them via WhatsApp. Truly horrific. Hundreds of messages to get a hire car arranged.

The young lady who i spoke to (Meida)
Is a credit to your company. Explained everything very clearly and was very helpful.
Will always ask to speak to her again if I have to call

Spoke with Joel he explained every step of what was going on in plain English. Felt listened to and understood and secure knowing that my situation was being resolved quickly.

Daniel was very friendly and helpful on the phone call. He took the time to answer all my questions.

Daniel was very helpful today and reassured me with everything I needed to know and was very polite and helpful!

This kind of situation can be quite stressful but when it's just organised as this it does take the stress away. The Call handler today was absolutely excellent. Explain things in a really kind and pleasant manner and efficiently really good hopefully the garage will be as good. Thank you

Very helpful and informative

Joel was very helpful and efficient

Rhia was especially helpful, she sorted out our claim very quickly, efficiently and made a stressful situation much easier!

Dan was very professional and efficient. He gave me all the information I needed in a polite and friendly manner putting me completely at ease. A pleasure to deal with.

Everything was done very professional. All my questions answered.

Meida and her affable and friendly manner over the phone assisted the whole matter, thank you

So far so good. Rhia has this wonderful mix of casual and professional way of handling the claim, which works perfectly for me. She was super helpful, answered every question I had with finess and precision. Got the call over and done with super quick but still ensured to ask me if I had anything else I need to go through. Perfect call in my opinion. As the claim is ongoing, thats all I have to say for now.
Edit: Now that the claim is all sorted, I still have nothing but positive things to say. Even though the decision was made to pay out instead of repair my car as the cost of repair was greater than the value of the car. I am still delighted as to how it was handled by this company. The only thing I would suggest is for asda to work faster while reviewing the footage as they delayed the process slightly. As for soppandsopp you guys are awesome and very professional.

Spoke with a lovely lady in relation to sorting my claim.

Joel called us within minutes of the accident, was clear, kind and professional - couldn’t ask for more. I wish all customer services could be like this!

Joel was very friendly & helpful

Dan was very helpful, friendly and efficient. Dan went through all of my options clearly and put me at ease with my claim and made it stress free.

Excellent service. Claim handled efficiently with no hassle and clear friendly communication with all staff, especially Dan.

The process was handled very professionally by Dan who went through every step making sure I fully understood what was needed from me and how the process would run A very helpful person Well done Dan