sopp+sopp Avis 

It's been very helpful and very friendly customer service and sorting out the problem very fast it's been nice to deal with them

Joel was polite, engaging and professional. He advised of the next steps well, and was helpful

Joel was super helpful and made the process really smooth

Meida explained everything in detail - did so clearly & patiently, despite it being very near the end of the working day.

Fantastic smooth service. Dan was really helpful and made the whole process a lot easier. Thanks Dan!

Joe was very polite and understanding of my circumstances
He made sure to cover all basis and ensure I was understanding the process ahead

I would not recommend using sopp+sopp if you live in a remote rural setting. They were unable to provide a replacement vehicle while repairs were being done, because of lack of coverage. This was the main reason for claiming through sopp+sopp, along with not having to pay our vehicle insurer's excess. They also failed to progress the work after five weeks and we had to resort to pursuing the claim through our own insurer, who got things done quickly and efficiently within a few days.
Update 22 June 2026: sopp+sopp have replied to this review offering to discuss with me further, but unfortunately the email address given in their reply does not work.

Joel made the process of getting my vehicle booked in for repair easy and quick, Joel explained everything clearly so I understood what would happen.

Thankyou with the fast response I am still waiting on the email so I can provide you the damaged what's been done to my van thanks Nathan

Really brilliant service, no issues at all. Joel was super friendly and sorted everything out which made the whole process much less stressful! Thank you ☺️

Customer service was excellent. Meida was really useful and coherent with everything. The whole conversation was smooth and clear from the start.

Following my enquiry, the response from your company was very customer-friendly. Joel was helpful and professional. His answers to my questions were clear, and I felt that he was completely trustworthy. A very positive experience.
Regards, Roger Ward.

I spoke with Daniel. The call was quick and to the point - I’m happy with where everything stands, and everything was clearly explained to me.

Friendly and informative

Endless emails and phone calls just to get my car repaired. Awful comms and no one taking responsibility. Tesco should end this contract

Ruth was an absolute breath of fresh air! After my car was hit hours before my holiday, we had been stressing about what happens next. Ruth was very polite and helpful in assisting me!

Danial (Dan) was great he listened and explained exactly what needed to be addressed. A pleasure to talk to thank you so much for your help. He is a credit to the Sopp and Sopp team
Keep up the good work!!

I recently contacted sop+sop regarding a claim involving third-party intervention, and I have to say the experience was outstanding from start to finish.
Meida in the customer service team handled my call with the utmost professionalism and genuine empathy. Dealing with third-party intervention claims can be a stressful and confusing process, but Meida immediately put me at ease, listened carefully to my situation, and navigated my case with real confidence and clarity.
What impressed me most was how quickly and efficiently she dealt with all the information without the necessity for going back and forth and not being passed from department to department. She took ownership of the call and delivered a clear outcome.
Meida is a credit to the sop+sop team. If this is the standard of service you can expect, I wouldn’t hesitate to recommend them. Thank you, Meida!

Mo the lady who dealt with me has a lot of patience and very professional. The customer service was excellent. I was very stressed when l called but l came off the phone very assured and relaxed. A big thanks Mo.keep the good work.