Joel was exceptional. He was helpful, efficient and had impeccable customer service. He discussed the process clearly and I had no concerns at any stage. What could have been an annoying process was m... Voir plus
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Lisez les avis des autres
I was genuinely impressed by the service I received. Joel who I spoke to on the phone was exceptionally polite, friendly and helpful. He took the time to explain everything clearly, answered my qu... Voir plus
L'entreprise a répondu
friendly and clear caller. helpful level of info and I liked that I was given options, like hearing or recieving data small print, sending photos etc. felt like Dan understood that I had been inconven... Voir plus
L'entreprise a répondu
Spoke to joel today and he was fantastic, super friendly to talk to and explained the process really well and thoroughly.
À propos de l'entreprise
Écrit par l'entreprise
sopp+sopp works with large vehicle fleets, supporting drivers that have been in a collision or accident on the road. The business also arranges repairs and replacement vehicles for third parties whose vehicle has been damaged by a fleet driver.
Coordonnées de contact
Cygnet Road, PE7 8FD, Peterborough, Royaume-Uni
- 03300 583174
- sales@soppandsopp.co.uk
- www.soppandsopp.co.uk
4,7
Excellent
744 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Polite and sympathetic chap
Polite and sympathetic chap, keen to get resolved as soon as possible.
29 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
…Customer Service agent.
The Customer Service agent who called was professional in obtaining the correct information regarding the the incident. Was helpful when it came to explaining the procedure that would follow in resolving incident, and the contact details of where to call.
28 mai 2026
Avis spontané
Réponse de sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Dan was very efficient and friendly
28 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Joel was great
Joel was great. Handled really well and got me in the right direction for getting my car sorted out.
27 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Dan was very pleasant to speak with and…
Dan was very pleasant to speak with and very efficient.
27 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Credits to Joel!
Would like to commend Joel who was informative throughout process. As my first time in an incident, he provided excellent customer support, patient and reassuring during a stressful situation. Explained everything clearly and answered all questions. Appreciate his and calm and comforting manner - Credits to Joel!
27 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for leaving a review, we really appreciate it. And thank you for letting us know how great our team are doing.
Dan was very helpful
Dan was very helpful, pleasant and experienced. He explained everything and communicated the process very clearly, very friendly and made the process easier.
27 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Joel was a massive help and really took…
Joel was a massive help and really took the time to explain the whole process and reassure me every step of the way.
26 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for taking the time to leave such positive feedback. We’re committed to delivering great experiences, and it’s rewarding to know we met your expectations.
Answered promptly
Answered promptly, clear when asking questions, efficient and friendly demeanour
26 mai 2026
Avis spontané
Réponse de sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
Very smooth process
Very smooth process. Friendly, informative agent and they really try and get hold of you to ensure peace of mind. Great experience
22 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your fantastic review! We’re thrilled to hear this and will make sure your comments are shared with the team.
Poor Customer Service
Submitted a complaint over the dreadful handling of my claim - Came to a resolution but heard nothing since in relation to agreement on the resolution and confirming they received my account details.
Doesn't surprise me though with this company
Que the response - Please email xxx your details - No, just show a level of competence, and reply to my email so the complaint can be closed
22 mai 2026
Avis spontané
joel was incredibly helpful and…
joel was incredibly helpful and personable !
made what was a stressful complicated situation into a smooth simple and easy experience after explaining and reassuring everything to me
22 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for sharing your experience! Our customer service team is committed to providing clear, helpful support, and it’s great to hear we achieved that for you.
Réponse de sopp+sopp
Thank you for your taking the time to leave a positive review and score. We really appreciate it.
Réponse de sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Ruth had great customer service very…
Ruth had great customer service very informative, she was very polite and provided a positive service
21 mai 2026
Avis spontané
Réponse de sopp+sopp
We’re delighted to hear that we did such a great job for you. Thank you very much for your review.
Very helpful
Meida was friendly, patient and helpful. She dealt with my query very efficiently.
18 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Very quick and efficient
Very quick and efficient, Joel reached out to me before I had reported it and sorted all my details and arranged to be sorted, very helpful
20 mai 2026
Avis spontané
Réponse de sopp+sopp
We really appreciate you letting us know! Glad we could make things easy for you.
Joel was super helpful
Joel was super helpful, able to answer all my questions and move my claim into the next steps.
20 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your review, we are happy you’re pleased with the service we provided.
Very helpful and informative
Very helpful and informative. Easy to talk to. Explained things well.
19 mai 2026
Avis spontané
Réponse de sopp+sopp
Thank you for your valuable feedback. We are glad to hear you are pleased with the service we provided.
Daniel was professional,polite
Daniel was professional,polite, clearly explained the process and answered all my questions.
19 mai 2026
Avis spontané
Réponse de sopp+sopp
Thanks so much for your feedback! We’re really happy to hear you’re pleased with our service.
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