Specsavers Avis 

Staff were 10/10 Amazing

Patient and complete diagnosis explanations with helpful advice on future expectations.

If you want to go to a Specsavers. Go to the Massey branch. Best experience and customer service I had!
Their staff really understood my need and went the extra mile as opposed to other stores I previously went. Very friendly and professional.
Absolutely recommend these guys!

All the staff were professional and knowledgeable.

As it had been awhile since I'd ordered online I was unable to use the re-order function.
This took additional time to place my order as I had to find my lens boxes to confirm the lens sizes I required.

Expensive but compulsory upgrades. Prices on the website do not match what happens in store

Very understanding knows what’s wrong and took care of me made my anxiety go away once I walked in

Specsavers Palmerston North. I am writing this to inform customers of a hidden policy Specsavers have - the 10 minute cutoff : I have been a customer with Specsavers for over 20 years. I had booked and confirmed my appointment. I live 45 minutes away by car. On the way to my appointment I encountered a delay with stop/go traffic management at a site where electrical work was being done on the side of the road, and on arriving at the shopping centre I had a challenge getting parking. I was 12 minutes late for my appointment. I was told my appointment had been cancelled because they have a 10 minutes late cut off. I needed to book another appointment. I then spoke to the manager, she was not interested in my situation and repeated the message about the 10 minutes cutoff and offered to book another appointment. I asked her where on their website or correspondence a customer is told about the 10 minutes cutoff - her answer was “it’s not stated on our correspondence or website, it has been our policy all along, you need to book another appointment”.

Great products/service

The glasses where fine but the lenses are not ok I ended up going to optic glasses Auckland city . Better quality

The team that was on, were really welcoming & friendly, they were really helpful to me and cared for my eyes! Overall enjoyed my experience and would recommend anyone who needs their eyes checked and new glasses.

Excellent Service, thank you.

The staff are pleasant, knowledgeable and competent. Couldn’t fault them.

Bought one of the most expensive frames ands despite gentle use broke in well under a year- wrap flimsy product so inferior to the equivalents offered by OPSM. No warrant offered despite not being over $500 and not fit for purpose in less than a year. DO NOT RECOMMEND- very poor frames at high price and worse service

I feel there was a greater enfasis on sales, than to solve the problem is still have wth my eye.

glasses out of warranty by 6 weeks and could not help.
I already contacted Specsavers through my review and explained the situation. I have not heard anything?

Took a long time to get delivered. If you are re-ordering make sure you do it well in advance. I have bought from the Uk and had them delivered quicker and cheaper.

I purchased both hearing aids and glasses from Specsavers in Onehunga. The service provided was very professional and prompt. Communication was really effective both in store and via email and text. Ashley Kim the audiologist was fabulous. She clearly explained what was happening and why it was happening at all stages of the process. She also took her time explaining what to expect when the aids were fitted. I love my hearing aids. I am back in the conversations with others and I am really enjoying a new social life. I highly recommend Ashley Kim audiologist Onehunga Specsavers if you need a hearing check or aids.

Hearing and eye test
I was happy with both tests. Ladies who did my eye test and hearing had great communication skills, explained procedure in full and ended with a full explanation on their findings. Customer service spot on