My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Voir plus
L'entreprise a répondu
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on m... Voir plus
L'entreprise a répondu
My wife’s email account had been hacked and her incoming mailbox filled to its limit with automatic rejection messages from various mail servers. Initially, a tech support lady called Pooja explained... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Coordonnées de contact
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Etats-Unis
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Bien
4 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Online chat
Used online chat to resolve email query. Received quick and helpful support from Lara
10 février 2026
Avis spontané
Réponse de Supanet
Thank you, Steve, for the great feedback! We're glad you had a positive experience.
I would give more stars to start with…
I would give more stars to start with But it ended well with the confusion on routers I did get my money back which was a surprise but despite just a rem8nder to everyone who reads this PLEASE PLEASE KEEP YOUR ROUTERS AND SEND THEM BACK TAKE A PHOTO OR RECORD THIS ON YOUR PHONE AT THE POSTOFFICE SO YOU HAVE THE EVIDENCE A ND KEEP YOUR RECIEPTS APART FROM I WAS SATISFIED IT ALL GOT RESOLVED SO THANK YOU TO the manager who dealt with me me kind regards sharon
10 février 2026
Avis spontané
Réponse de Supanet
Thank you for your feedback.
We’re pleased the matter was resolved, though we’re sorry for any confusion caused. We have requested your details through Trustpilot so we can review this further.
Efficient chat service.
I wanted to cancel my contract after 20+ years zs I am giving up my landline. Although it was difficult to get an answer by phoning the chat service was very efficient and Lara took me through the process easily.
9 février 2026
Avis spontané
Réponse de Supanet
Thank you for your lovely review! We’re really glad Lara was able to make the process easy for you. We appreciate your 20+ years with us.
Password issues and change of mobile
I had password issues which were quickly resolved and my mobile updated by Lara. Great to talk to a human, please dont replace them AI cannot do much more than basic things.
9 février 2026
Avis spontané
Réponse de Supanet
Thank you, Mr Tony, for the great feedback! We're glad you had a positive experience.
Scam artists , contact me 6 years after my account was closed saying I owe them money for unsecured internet box , was all returned and settled 6 years ago, what a joke
Scam company, 6 years after I finished with the company they send me a letter saying I owe money for unreturned equipment, it was sent back 6 year ago ,what u still expect me to have a recipe, total joke
9 février 2026
Avis spontané
Réponse de Supanet
Thanks for sharing your feedback. I’ve requested your details through Trustpilot so we can locate your account and look into this further.
Use chat on line
After numerous emails I finally chatted on line and a new router is being sent which should solve the problem
7 février 2026
Avis spontané
Réponse de Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Technical Support extremely good.
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on my telephones and a router only working intermittently.
Despite is valiant efforts he contacted Open Reach who are contracted to resolve such issues.
I was most grateful as he worked tirelessly in testing the connections etc. Thank you.
5 février 2026
Avis spontané
Réponse de Supanet
Thank you, Margaret, for the great feedback! We're glad you had a positive experience.
Live chat customer service very good ,phone service very poor
Live chat customer service very good.
Prior to this tried phoning - advised 15 minute wait time, waited 55 minutes and still no one picked up - this phone wait till e unacceptable
5 février 2026
Avis spontané
Réponse de Supanet
Thank you, Ruth, for the great feedback! We're glad you had a positive experience.
Dealt with matter raised
5 février 2026
Avis spontané
Réponse de Supanet
Thank you, Joseph, for the great feedback! We're glad you had a positive experience.
Lara was very helpful with the spam…
Lara was very helpful with the spam email issues
2 février 2026
Avis spontané
Réponse de Supanet
Thank you, Richard, for the great feedback! We're glad you had a positive experience.
Long Time Customer
I have been with Supanet for well over 25 years and always had good service, I can't fault them on anything. Better than all of your EE, Sky and Virgin.
2 février 2026
Avis spontané
Réponse de Supanet
Thank you, Mr Alan Jones, for the great feedback! We're glad you had a positive experience.
Réponse de Supanet
Thank you, Christian, for the great feedback! We're glad you had a positive experience.
Yes excellent agent was very pleased with the agent and…
Yes was very pleased with the agent and she was very helpful
31 janvier 2026
Avis spontané
Réponse de Supanet
Thank you, Christine, for the great feedback! We're glad you had a positive experience.
Fast and simple to use
30 janvier 2026
Avis spontané
Réponse de Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Lara was very helpful
Lara was very helpful, calm and assisted me with all my questions. Thank you Lara
29 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Akinola, for the great feedback!
kind and reassuring but problem…
kind and reassuring but problem referred to another dept
26 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Smith, for the great feedback!
The person was very patient
24 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Shirley, for the great feedback!
The person I spoke to her name was Lara…
The person I spoke to her name was Lara was very helpful and sorted out my problem
21 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Joan Wood, for the great feedback!
Quick and helpful replies.
21 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Elford, for the great feedback!
Chat bot support very responsive
Chat bot support very responsive. It rebooted my router which got me back on line quickly.
21 janvier 2026
Avis spontané
Réponse de Supanet
Thank you Tony, for the great feedback!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.