Symphony Group Avis 

2 287
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Yesterday we were visited by Symphony technician Michael Turner, who came to replace a couple of doors that had slight manufacturing defects. I cannot speak highly enough of Michael’s professionali... Voir plus

Noté 5 sur 5 étoiles

Chris took the time to listen to our concerns, came prepared for the work that needed to be done and carried out the work in a professional manner. After completing the work Chris cleaned the area th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Yesterday we were visited for remedial works by John Baker. What a star! I cannot speak highly enough of this man's professionalism and skill. He was given the right information, he arrived wi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

John was absolutely fantastic. Originally came to replace kitchen unit doors due to someone’s poor installation prior. John noticed there were additional problems with the kitchen and made sure, eve... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles de cuisine

Informations provenant de diverses sources externes

Symphony Group are experts in fitted kitchens, bedrooms and bathrooms. We are the UK’s largest private manufacturer of fitted kitchen, fitted bedroom and fitted bathroom furniture. Our customers include housing developers, social housing providers, independent retailers and merchants. If you are a homeowner and have a question or query about a Symphony kitchen, bedroom or bathroom you have in your new home or have bought from a retailer, you should contact your housebuilder or retailer in the first instance, or you can contact us via email at enquiries@symphony-group.co.uk (please include your plot number, site name, developer or retailer name and your full address and contact information so that we can identify you as quickly as possible). You can also find useful information and contacts at our homeowner portal https://my.symphony-group.co.uk


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(2 287)

368 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great and efficient

4 mars 2026
Avis spontané
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Réponse de Symphony Group

hi Sammy, thank you for the 5 star review, please would you email your plot number, housebuilder and postcode to enquiries@symphony-group.co.uk and we'll pass your review onto the correct technician.

Kind regards
Russell

Noté 5 sur 5 étoiles

Michael was able to come over and fix…

Michael was able to come over and fix our units that had had water damage. It was done quickly and professionally and we couldn’t fault his help at all.

4 février 2026
Avis spontané
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Réponse de Symphony Group

hi Joshua,
Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.
Kind regards
Russell

Noté 5 sur 5 étoiles

Jon was amazing

Jon was amazing, great attention to detail going above and beyond.

Thank you Jon

Chris 6 Ridge Close

Job number 380081

4 mars 2026
Avis spontané
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Réponse de Symphony Group

hi Chris,
Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Jon and we'll happily pass on your compliments to him.

Kind regards,
Russell

Noté 5 sur 5 étoiles

Michael Sutton was thorough at fixing…

Michael Sutton was thorough at fixing out kitchen cabinets and drawers. Friendly, professional and very helpful!

4 mars 2026
Avis spontané
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Réponse de Symphony Group

HI Charis,

Thank you for your 5 star review, it's great to hear that Michael has done a brilliant job, we'll be delighted to pass on your compliments to him.
Kind regards,
Russell

Noté 5 sur 5 étoiles

Excellent service from Mick

Michael Sutton was a fantastic fitter who did a great job. Many thanks Mick!

3 mars 2026
Avis spontané
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Réponse de Symphony Group

Hi Jo
Thanks very much for leaving this 5 star review, we do appreciate it.
It's great to hear that Michael did a great job for you.
Kind regards
Russell

Noté 5 sur 5 étoiles

The service agent was personable and committed

The service agent was personable and waited to check if the noise returned, which all the previous agents left immediately and the noise returned! Hopefully this will not be the case due to the skill and experience of Jon Pritchard.
(Job Reference; 378337)

3 mars 2026
Avis spontané
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Réponse de Symphony Group

Hi Keith,

Thank you very much for your 5 star review, it's great to hear that Jon did brilliant job, we'll be delighted to pass on your compliments to him.

kind Regards
Russell

Noté 5 sur 5 étoiles

Mick is a brilliant joiner

Mick came to make some corrections to the kitchen in our new building home. His work was exceptional and attention to detail second to none! I would definitely recommend Mick. Thank you!

2 mars 2026
Avis spontané
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Réponse de Symphony Group

Hi Jeanette,
Many thanks for your 5 star review, it's brilliant to hear that Mick did a great job, we'll be delighted to pass on your compliments.
Kind regards,
Russell

Noté 5 sur 5 étoiles

John was professional, pleasant and polite

John was pleasant and polite, he assisted by the plumber made a great job in replacing all our Kitchen worktops and splashbacks, due to previous joints not being sealed correctly and delaminating.
John was efficient and tidied up post works, great job.

24 février 2026
Avis spontané
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Réponse de Symphony Group

hi Neil, Thank you very much review, we're delighted to hear that we have done a great job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which John visited you and pass on your compliments.
Kind regards,
Russell

Noté 5 sur 5 étoiles

Morley was very helpful and did the job…

Morley was very helpful and did the job very quickly and professionally.

2 mars 2026
Avis spontané
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Réponse de Symphony Group

hi Caroline thank you very much for your review, its great to hear Morley did a brilliant job, we'll pass on to him with pleasure.
Kind regards,
Russell

Noté 1 sur 5 étoiles

Not fit for purpose

I’m in a housing association property. kitchen was replaced with symphony kitchen in November 25. By housing association. kitchen is not fit for purpose . I have had 3 panels and door replaced that situated by my hob and kettle. They swelled and bubbled and the laminate is coming away due to steam . I also have one by my sink on its way as there is a small bubble forming .Never had a problem with any other kitchens I have had in the properties I have lived in. I should not need to worry about cooking, putting kettle or washing up. Because it could damage the kitchen. One panel door needs to be replaced again it has only been a week, and needs doing again . Will not last 20 years if this keeps happening .it’s a shame its poor quality, it’s very true you get what you pay for , only problem with that it will cost the housing more money to replace the faulty parts. Symphony please do some sort of extra protection for units above counter tops. I would add a photo if I could.

1 mars 2026
Avis spontané
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Réponse de Symphony Group

Hi Sarah, thank you for your review, to enable us to look into the issue you have raised please would you email the following details to Reviews@symphony-group.co.uk

The name of the house builder / HA
The name of the development
The plot number
The full address and post code
Telephone number
Any photos that will show the issue with the furniture





Kind Regards,
Russell

Noté 5 sur 5 étoiles

Fantastic service

Chris attended today and called ahead to let me know he would be 30 minutes late, which I really appreciated. He was absolutely fantastic — completed the job quickly and to a high standard. He was professional, courteous, and left everything clean and tidy afterwards. I wouldn’t hesitate to recommend him. Excellent service from start to finish!

27 février 2026
Avis spontané
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Réponse de Symphony Group

Hi SJB
Thank you for your 5 star review, we're delighted to hear that we have done a fantastic job. Please would you email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you and pass on your compliments.
Kind regards,
Russell

Noté 5 sur 5 étoiles

Michael Sutton the workman did a…

Michael Sutton the workman did a fantastic job

27 février 2026
Avis spontané
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Réponse de Symphony Group

hi Colin,
Many thanks for your 5 star review, its great to hear that Michael did a great job, we'll be delighted to pass on your compliments to him.
Kind Regards,
Russell

Noté 5 sur 5 étoiles

Morley

Morley came round to fix the cupboard with no issues, quick and simple. Was very friendly

26 février 2026
Avis spontané
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Réponse de Symphony Group

Good Morning,
Thank you very much for your 5 star review, it's brilliant to hear that Morley has done a great job, we'll pass on your remarks to him with pleasure.
Kind Regards,
Russell

Noté 5 sur 5 étoiles

Outstanding customer services.

5yrs into a Redrow new build and one of the cupboard doors sustained steam damage from the kettle , not only did Terry from customer services respond quickly to my email , a brand new door was hand delivered by Symphony a few days later free of charge . I am blown away by their quality but more so by their customer services , I would absolutely buy my next kitchen or extra parts from them and would recommend them to all who read this .

20 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Pete,

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll pass on your compliments to Terry.

Kind Regards
Russell

Noté 5 sur 5 étoiles

The technician Michael Sutton and his…

The technician Michael Sutton and his sub contractor Ben Slade was very efficient in their job. Very happy with their service.

19 février 2026
Avis spontané
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Réponse de Symphony Group

Hi John,
Many thanks for your 5 star review, it's lovely to hear that Michael and Ben did a great job, we'll be delighted to pass on your compliments to them.
Kind regards,
Russell

Noté 4 sur 5 étoiles

Not best quality units

Bought a new-build property in April last year, the kitchen worktop has been replaced today for the second time. The worktop and kitchen units are functional but not the best quality.
The 2 guys who came today, fitter Mick Sacre and a gas plumber, Steph, were very good and did an excellent job, very pleased with their work. Thanks lads.

24 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Dave

Many thanks for your review, we appreciate your feedback and we're delighted to hear that you received such fantastic service from our Customer Care team. We'll be sure to pass on your thanks to Mick and Steph.

Regards
Mick

Noté 5 sur 5 étoiles

Repair works

Michael Sutton, great bloke great service
Pleasure to deal with! 5 star service thanks Craig & Rachel

24 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Craig and Rachel

Many thanks for your 5 star review, we're delighted to hear that Michael provided such fantastic service and we'll pass on your thanks with pleasure.

Regards
Mick

Noté 5 sur 5 étoiles

Michael came once again and was…

Michael came once again and was professional, efficient and polite. He didn't leave until I was entirely happy, thank you Michael!

23 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Vanessa

Many thanks for your 5 star review, it's great to hear that Michael was so helpful and we'll be delighted to pass on your thanks to him.

Regards
Mick

Noté 5 sur 5 étoiles

Outstanding Service and Smooth Installation

We had our kitchen drawer and cupboard doors replaced this morning, and the whole process was incredibly quick and efficient. Chris was friendly, professional, and a pleasure to deal with. We’re very happy with the service and impressed with how smoothly everything was handled. Highly recommend!

23 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Ahyun

Thanks for your 5 star review, we're delighted to hear that everything went so smoothly. We'd be grateful if you would email your plot number and post code to Enquiries@symphony-group.co.uk so that we can identify which Chris visited you, so we can pass on your compliments.

Regards
Mick

Noté 5 sur 5 étoiles

Big shout-out to Scott Wilkinson who…

Big shout-out to Scott Wilkinson who came to Kings brook to fix my sink cabinets and problem-riddled plumbing. He was so very excellent.

20 février 2026
Avis spontané
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Réponse de Symphony Group

Hi Customer

Many thanks for your 5 star review, we're delighted to hear that you received such fantastic service from Scott and we'll happily pass on your positive feedback to him.

Regards
Mick

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