I was there early and was seen on time by Tracy who explained the service and how long it was expected to take. I was very happy it was done within the time and also the precautionary notes about what... Voir plus
Établissement
Changer d'établissement501 Dunstable Road, LU4 8QN Luton, GB
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Lisez les avis des autres
Very professional and first class customer service from Jason Webster. Factory recall sorted with minimal fuss and courtesy car arranged. Keep up the good work
I took my car in to get a recall rectified on my car, took the day of work, when I was told my car was ready to collect I turned up to be told a list of things that needed doing on the car, when the c... Voir plus
I have used Sytner BMW MINI Luton service since 2019, when it was still Specialist Cars and this year 2026 bought a new MINI from them as well. The staff are always really helpful and provide... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Coordonnées de contact
501 Dunstable Road, LU4 8QN, Luton, Royaume-Uni
4,3
Excellent
206 avis
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Réponse de Sytner Group - Sytner Luton BMW
Thank you for your review, Hanna. We are glad to hear that you had a good experience with us. We understand that more accurate information about the car you booked to see would have been useful and we apologise for any inconvenience caused. We strive to provide our customers with the best possible service and we will take your feedback on board to ensure that our customers have the best possible experience when visiting us. We hope to see you again soon.
As always fantastic service from the…
As always fantastic service from the team and especially Tony Gair.
16 juin 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Jason. We are delighted to hear that you had a great experience with us at Sytner Luton BMW. We strive to provide the best customer service and it is great to hear that Tony was able to make your visit even more enjoyable. We hope to see you again soon and we look forward to providing you with the same level of service. Thank you for choosing Sytner Luton BMW.
Purchased my new X6 from Sytner Luton…
Purchased my new X6 from Sytner Luton last week and as always, received an exceptional service from Hee and Dan who were superb. The whole process was very satisfying and enjoyable and as I have been dealing with Hee since 2017 I would highly recommend. Customer care is brilliant and it is made sure that your requirements are properly met. Finally, the X6 is absolutely stunning and a perfect replacement for my previous BMW! After sales care is also fantastic!
21 juin 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Shahid. We are delighted to hear that you had an enjoyable experience with Hee and Dan and that you are happy with your new X6. We strive to provide the best customer service and ensure that all of our customers' requirements are met. We are glad that you have been dealing with us since 2017 and that you are satisfied with our aftersales care. We look forward to seeing you again soon.
Luton Sytner
Just purchased a very nice 1 series. This was originally with the Sunningdale branch of Sytner, Lee Wandsworth went out of his way to get the vehicle to the Luton branch. Absolute brilliant service, he kept us informed of what was happening and agreed to our delivery time request. We can highly recommend Lee as a salesman to go to!
15 juin 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Mr Goddard. We are delighted to hear that you had a great experience with Lee, we are proud of our team and are glad we could go out of our way to find the right car for you.
Great sales team
The help given by Dan and Lee was great. I asked questions and was given clear answers.
Not pressured in to buying the car which gave me time to consider my options before I made the purchase.
9 mai 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Paul. We are delighted to hear that Dan and Lee provided you with the help and support you needed when considering your purchase. We understand that buying a car is a big decision and we want to ensure that our customers have all the information they need to make an informed choice. We are glad that you felt comfortable and not pressured into making a decision. We hope you enjoy your new car and thank you for choosing Sytner Luton BMW.
I was treated very courteously even…
I was treated very courteously even though my original purchase plan did not go ahead. I bought another model instead. I was supported throughout the buying and PX process. The handover of the new car was excellent.
21 avril 2023
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Mr Hockey. We are delighted to hear that you had a positive experience with us here at Sytner Luton BMW. We hope you enjoy your new purchase and look forward to seeing you again soon.
Kept my car for eight months to replace…
Kept my car for eight months to replace a glass window.
Horrible customer service, extremely difficult to get someone from the servicing team on the phone. They don't follow up on the status of the car. Then after 8 months of holding the car, they still promise Friday, then don't deliver, then Wednesday next week and don't deliver, all of this with no communication.
3 mai 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
We are sorry to hear about your experience with Sytner Luton BMW. We understand how frustrating it can be when a service takes longer than expected. We would like to apologize for any inconvenience caused and thank you for bringing this to our attention.
How car buying should be..
I was lucky enough to deal with Lee Wadsworth who was excellent from start to finish despite my not so easy requests.
The car was handed over to me in exceptional condition and even though it was a used car purchase it felt like a new car buying experience.
Lee even collected me from Luton train station to save me a taxi ride.
He represents exactly what the car buying experience should be, personable and knowledgable whilst remaining completely pressure free.
If I ever need another car from the Sytner Group Lee will be my first port of call, despite living 100 miles from Luton!
27 avril 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Max. We are delighted to hear that you had such a positive experience with Lee. We strive to provide our customers with the best possible service and it is great to hear that we achieved this with you. We are very proud of Lee and his commitment to providing a pressure free and personable experience. We look forward to welcoming you back to Sytner Luton BMW in the future.
Great service provided by Lee…
Great service provided by Lee Wadsworth.
Thank you for helping us purchasing our new car.
25 mars 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind review. We are delighted to hear that Lee provided you with great service when purchasing your new car. At Sytner Luton BMW, we strive to provide the highest level of customer service and satisfaction. We are pleased that we were able to meet your expectations and that you had a positive experience. We hope you enjoy your new car and we look forward to seeing you again soon. Thank you for choosing Sytner Luton BMW.
Perfection!
What can I say more about the service I have received from Sytner BMW Luton - apart from Perfection! I have just taken possession of my third BMW from them, everything from sourcing my vehicle, to the paperwork, handover, managing my expectations and keeping me updated has just been faultless. Tony Gair, was as always keeping me updated, giving me advice and ensuring I was happy. They also do amazing coffee!!
If you are looking for a new car, I cannot recommend them enough as I say - just Perfection!
29 mars 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Thank you for your kind words, Philip! We are delighted to hear that you have had such a positive experience with Sytner BMW Luton. We strive to provide the highest level of customer service and it is wonderful to hear that we have achieved this with you. We are also pleased that you have taken possession of your third BMW from us. We hope that you enjoy your new car and that you will continue to choose Sytner BMW Luton for all your motoring needs. Thank you again for your review and we look forward to seeing you again soon.
Stress free.
Fantastic,Elliot was top rate and made the purchase of our 2series cabriolet smooth and stress free.Great place to purchase a BMW from and would not hesitate to go back or recommend to friends and family.
13 mars 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Good morning Scott, thank you for taking the time to share your review. We are delighted to read that you had a fantastic experience with Elliott during the purchase of your new 2 series and we will be sure to pass on your kind words. Your recommendation is greatly appreciated and we hope to welcome you back into the showroom in the future. Many thanks, the team at Sytner Luton.
My new Mini Cooper Sport
I collected my new Mini Cooper Sport last week and am thrilled with the car. The customer service was exemplary and special thanks go to Elliot for making the process both simple and super efficient. He went out of his way to help me and to ensure all my questions were answered both fully and efficiently. I'll be back in two years to purchase another.
1 mars 2023
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Good morning Sarah, thank you for taking the time to share your review. We are absolutely delighted to read that Elliot and the team were able to provide you with exemplary customer service throughout the purchase of your new MINI. We will be sure to pass on your kind words and look forward to welcoming you back in the future for your next MINI. Many thanks, Sytner Luton.
Sytner Luton Team
The team at BMW Sytner are always very friendly, knowledgeable and professional. Special thanks to Ethan who is always helpful everytime I visit.
Recently came in for a service and Rebecca at the front desk managed to get the same day service completed earlier on my vehicle which was much appreciated.
28 octobre 2022
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Good morning, thank you taking the time to leave your review. We are pleased to hear that our team have provided you with a positive experience during your various visits and we will be sure to pass your kind words on to Ethan, Rebecca and the wider team. Kind regards, Sytner Luton
Excellent Customer Service
I am blown away by the exceptional customer service I received at Sytner, Luton particularly from Joe.
Joe was very attentive to what I wanted and I did not feel pushed into closing a sale. He considered what was important to me when suggesting vehicles and I would highly recommend visiting their showroom for that personalised experience.
22 septembre 2022
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Good morning, thank you for taking the time to leave a positive review regarding your recent sales experience. Your kind words and recommendations are greatly appreciated. We will be sure to pass them onto Joe and the wider team. Many thanks, the team at Sytner Luton.
Poor experience where I was charged £60…
Poor experience where I was charged £60 for a tyre to by removed, which was put on too tight when I bought the car. I always waited over 5 hours for this!
6 juillet 2022
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Hi there, We are sorry to hear that you did not have a positive experience with us on this occasion, but appreciate the time you have taken to leave this review. Please could you email marketing.bmw@sytner.co.uk with some further details and your information so we can look into this further? Many thanks, the team at Sytner Luton.
Amazing Customer Service from Sytner Luton Sales Team
Having purchased over 6 BMWs in the last 30 years and having dealt with various branches across the UK, I have to say I was blown away by the excellent customer service that I received from Sytner BMW Luton. In particular Dan and Jamil on the sales team. I am not an easy customer to impress, but on this occasion I have to say I was really blown away by their customer focus and willingness to go the extra mile ... Well done guys, you are guaranteed my future business!
18 août 2022
Avis spontané
Réponse de Sytner Group - Sytner Luton BMW
Good morning Vic, thank you for taking the time to leave a 5* review, your support is greatly appreciated. We are delighted to read that you received the high quality of customer service we strive to deliver and we will be sure to pass on your kind words to Dan and Jamil. We look forward to welcoming you back in the future. Kind regards, the team at Sytner Luton.
The sales person was really helpful and…
The sales person was really helpful and had a good attitude. Once I brought the car, I had to chase for an email confirming I had paid a deposit, but this was sent promptly. I was going to exchange my current car but the price offered to me was a lot less than I was quoted elsewhere, so I passed on it and sold it to another company. The main reason for the low price, according to the manager, was due to a small chip on my windscreen saying it would cost the garage £400 to replace, he seemed a bit fixated on it! I then noticed that the car I brought from the garage had a chip in the windscreen!!!!! It had been treated but that is not the point. I probably would only go back to this garage if I had to.
12 août 2022
Réponse de Sytner Group - Sytner Luton BMW
Good afternoon Victoria, thank you for taking the time to leave us a review. Your feedback is greatly appreciated and we will make sure to pass this onto the team. If there is anything else you believe we can improve upon, please do not hesitate to contact us. Many thanks, the team at Sytner BMW Luton.
Lovely people lovely car thank you
3 août 2022
Réponse de Sytner Group - Sytner Luton BMW
Good afternoon Barrie, thank you for your 5* review. We are glad to hear you are happy with your new car and appreciate the support. Kind regards, the team at Sytner Luton.
218i Sport BMW
I was very pleased with the second to none service received when i collected my new car, the staff were extremely helpful and made my purchase worth wile, i was very impressed where the car was waiting for me in its own showroom it felt special , i have no doubt i have chosen the right car.
2 août 2022
Réponse de Sytner Group - Sytner Luton BMW
Good morning Mrs Findlay, we are delighted to hear that you are pleased with your new car and received the high quality of experience that we strive to provide. Thank you for your support. Kind regards, the team at Sytner Luton.
Excellent
Excellent customer service and wonderful coffee. Jamil his colleague Steve made the whole procedure easier.
19 juillet 2022
Réponse de Sytner Group - Sytner Luton BMW
Good morning Jayn, thank you for your kind review. We are delighted to hear that Jamil and Steve provided you with a positive experience. Many thanks, the team at Sytner Luton BMW.
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