Taurus Insurance Services Avis 

A lot easier than I thought, of course they require a fair amount of documents for the claim to be processed, but work efficiently and do everything they can to support your claim. Really impressed!

Dragged my claim out by continually asking for more and more information and stating I had not filled in the correct claim form, I initially filled in a Staysure form which wasn't acceptable to Taurus so I had to submit a claim on a Taurus form.
It would be made easier if you had requested ALL the information you required at the start and not spreading this out over several weeks.

Easy to understand the process. Options available to suit convenience when having work carried out. Payment was very quick once docs all provided and review stages are quick and not left for days. Claims give me anxiety as often more admin that they are worth, not the case here.

You get what you pay for. My phone had a mechanical issue with the speaker 3 months before the end of the contract. To claim, I would have to pay a £150 excess so decided to just live with it for the remaining term of the contract as it didn't seem worth paying that much for 3 months use. The claims process was "clunky". Wouldn't insure with them again.

Good timely communication about the progress of the claim and easy to upload a missing piece of evidence. Speedy payment once claim approved.

I've never had to use gadget insurance before but I was pleasantly surprised by the service from Taurus. Really frustrating to lose my 360 camera whilst on holiday and I wasn't sure how easy or successful a claim would be but actually it was very easy for the initial claim, providing further information and payment. Slightly frustrating that accessories (SD card and selfie stick) aren't included but it does say that on the policy. Overall very pleased with the service.

Massively convoluted process to put you off claiming then a very poor pay out- only give money for a reconditioned phone not original price minus excess - terrible company

My insurance is through HolidayExtras and I had to make a claim on a accidentally damaged phone. The claim via HE was problematic initially and took 6-8 weeks before they redirected me to raise a new claim with Taurus Insurange Services - presumably they manage the claims for the HE Insurance Policy.

I already had everything they required lined up, raised the new claim on a Monday and pretty much approved and paid out by the Friday. Can't complain with the service Taurus provided.

Exactly, great experience couldn't fault them at all.

A lot of questions but a prompt response was given

I found the company easy to get in touch with and to explain our problem to. They send all the relevant information to access the portal to up load the evidence required.
We were given time scales and processes that would follow.

The form was very easy to fill in and I had a very quick response and prompt payment of my claim

My experience was much easier than I was expecting with lots of help on the phone from staff to make sure I submitted all the documents I had to support my claim.

After such a terrible experience whilst on holiday and having never had to use insurance we were incredibly nervous about how hard it would be to navigate putting a claim in...we can't believe how helpful amd quick Taurus have been in approving out claim we are so greatful for it to of been so straightforward and easy!

If I could give zero stars, I would.
Stay away from this company or 'good luck' with your claims. Just look at these reviews, it says it all.

My Daughter's iPhone 12 was stolen in Rio. She submitted a claim and they have asked for:-

- Photo of box- Please provide a photo of the device box confirming both IMEI number and / or serial number.

DOES ANYONE KEEP THESE?

I DONT THINK IT IS REASONABLE TO EXPECT SOMEONE WHO IS BACKPACKING TO HAVE TAKEN THE BOX WITH THEM AND UNTIL THIS REQUEST, I HAVE NOT HEARD OF PEOPLE TAKING A PHOTO OF THE BOX WHEN THEY GET A NEW PHONE (BUT THIS MAY CHANGE NOW).

-proof of usage: This document must show the device’s IMEI number and the date it was last used. It is not the same as your monthly bill or an itemised bill. Only your network provider can issue valid proof of usage, so we kindly ask that you contact them directly to obtain this document. We understand that you used an eSIM while on holiday.

I SERIOUSLY DOUBT ANY ESIM PROVIDER WILL SHARE THIS, BUT TIME WILL TELL

-proof of blacklisting: Please contact your network provider and request that they blacklist the IMEI number of the device.

OK, SHE WILL HAVE TO SEND AN EMAIL ASKING THEM TO BLACK LIST THE IMEI.

I UNDERSTAND THAT THEY WANT TO MAKE SURE THEY ONLY PAY VALID CLAIMS, BUT THEY ARE MAKING IT REALLY HARD FOR SOMEONE WHO HAS JUST HAD A PHONE STOLEN TO MAKE A VALID CLAIM.

Very efficient process. Put the claim in on Monday and received settlement in Thursday. Would definitely recommend.

Scammers.becarefull.dont use this insurance company.full of jokers,liers,scammers.

Edit 5th Feb 2026 - the customer relations team has been nothing but unhelpful. Also you are signing your reply to this off with a completely different company so you’re all just a bunch of LIARS & scammers.

If I could leave zero stars, I would.

I purchased travel/gadget insurance specifically to protect myself in the event of loss; only to be told that my claim was rejected because the item was “left unattended.” By that logic, what exactly is the point of this insurance? Loss is loss, and this was a genuine claim.

I have never made an insurance claim in my life because I’ve never needed to. The one time I do, I’m met with weeks of back-and-forth, over 40 intrusive questions, and an attitude that assumes guilt rather than offering support. The process felt deliberately exhausting, as though the aim was to make me give up.

I understand fraudulent claims exist, but treating legitimate customers like liars is unacceptable. The service throughout was unhelpful, dismissive, and at times outright rude.

I would strongly advise against using this company. They are more than happy to take your money, but when you actually need help, they look for loopholes to avoid paying out. Absolutely shocking experience.

Name of person I dealt with Abigail (Head of Customer Relations) & others but they do not sign off with their names otherwise they would get named too.

I won’t lie after submitting claim then coming to here to read reviews my expectations were not great. After first initial submission I received a follow up email requesting flight details for inbound/ outbound, picture of the box etc so I thought here we go but information what I could provide was sent and claim was accepted and payment received. This process was all completed within 2 weeks, as long as you provide sufficient detail and respond quickly, you should be all good