Had problems switching to eSIM on a new phone. Went to the store in Burton on Trent and was sorted super quick by knowledgeable staff member Josh. Excellent service.
L'entreprise a répondu
Établissement
Changer d'établissementUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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Lisez les avis des autres
Already a three customer with home broadband, but needed to upgrade my phone. Went into store and Pagan and Josh sorted me with a new A17. Pagan sorted the admin side easily, and Josh effortlessly di... Voir plus
L'entreprise a répondu
Josh at the Burton on Trent store was exceptionally knowledgeable, efficient and helpful. He solved an on going problem that I was having trying to pay my final account with Three.
L'entreprise a répondu
More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Three UK - 3Store Burton-Upon-Trent
Écrit par l'entreprise
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Écrit par l'entreprise
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Coordonnées de contact
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, Royaume-Uni
- 1283532052
4,9
Excellent
179 avis
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Les gens ont aussi consulté
The guy in the store was very helpful…
The guy in the store was very helpful and knowledge.
2 janvier 2026
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Catherine! 🎉 It’s lovely to hear that our colleagues provided a positive experience. We really appreciate you letting us know that the service you received was so supportive! -Kishan
Came in to see Josh for help with my…
Came in to see Josh for help with my phone and inadvertently and he was excellent 10/10
31 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Wow, Wendy! We’re so happy to hear this. Josh was able to sort everything out and make your experience remarkable. Have a wonderful day 😊 -Manavata
He helped me to sort it out the issues…
He helped me to sort it out the issues I had on logging in to the app
Thank you
19 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thank you for the amazing 5 ⭐ review, Sripriyan! We’re delighted our team could assist you and make things easier. Your feedback means a lot to us. -Shivam
Very good experience
Very good experience, stephen was super helpful. Had a great experience
18 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
That's impressive, Khansa. We're glad Stephen made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Star Wars
Went into store and had a lovely conversation with the the staff member wearing Star Wars trainers. Very helpful amazing experience definitely recommend 10/10
May the force be with you
17 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Jack, we’re delighted to hear that our team made your day! 🎉 We’ll use the force to find out who this was, and we’re sure they’ll be over the moon to see this! Thank you for the fantastic 5⭐ review. -Neha
Came in very confused as to why the hub…
Came in very confused as to why the hub password wasn’t working but Aiman explain that because of new regulations they had to be different. He set me up with a new hub and sorted out all the password issues and answered all of my questions 👌
17 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for your 5 ⭐ review, Barbara, and it's lovely to hear that you enjoyed great customer service from Aiman. We can understand how confusing it must have been as the password wasn't being accepted, and we are pleased to know that this was resolved. -Michael
Kallum was fabulous 5star👍
13 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi Fraser, thanks for taking the time leave this review, we're so happy to hear this was your experience with Kallum. We'll get your feedback passed on! -John
Kallum was very amazing
Kallum from the Burton on trent branch was very amazing. Professional, friendly and very detailed. He made the process very easy. You have a good team member. Weldone
11 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for this amazing 5⭐ review, Ugonma. This is what we like to hear! Great work Kallum 🎉 -Jade
Josh and Olly were both exceptional…
Josh and Olly were both exceptional with their help! I cannot recommend them both enough!
8 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
This is what we like to hear, Brian. Thanks for the 5⭐ review! Great work Josh & Olly 🎉 -Jade
My old network changed and made it more…
My old network changed and made it more difficult to use so went to see some one at three and it's better there
6 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hi.
Thanks! Your review is really appreciated. -Pete
Josh is a credit to 3
Josh is a credit to 3. He made my upgrade a very smooth process. Was so helpful and went above and beyond today. Thank you again Josh.
2 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Aiman has great communication and…
Aiman has great communication and customer service skills
1 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
We're delighted you had a great discussion with Aiman, Craig :) -Scott
Very good service
Very good service. Every one very friendly every time they show me how to use phone. Only very help
1 décembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for this lovely 5⭐ review, Nadia. We really do love to hear this! 😍 -Jade
Ollie
Ollie, Stephen and Josh were very friendly, patient and understanding.
Explained to the maximum understanding. Great services 🫡
28 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Thanks for your feedback, Erica, and it's lovely to hear that you enjoyed great customer service from Ollie, Stephen, and Josh. We appreciate you taking the time to share this with us. -Michael
Josh was amazing help with my wishes…
Josh was amazing help with my wishes needed and helped me find everything I needed. Whilst there he made everything relaxed and comfortable discussing music and animals we both liked in great detail with me. I would recommend anyone to him for all help and support needs.
22 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Nice and simple to set everything up
Nice and simple to set everything up. Callum was very helpful .
22 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
My partner wanted to increase his data…
My partner wanted to increase his data to unlimited and Josh found a great solution for just £13 a month.
On top of this he was an all round great guy willing to chat about any mobile and data queries we threw at him!!
Highly recommend him at 3 Burton-on-Trent.
22 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hey.
Thanks! Your review is really appreciated. -Pete
Great experience in this Three store
Great experience in this Three store, came in with a problem with my phone and Ollie was able to find me a great deal. Every question I asked was answered, will be bringing my husband to join Three once his contract ends. Thanks again, Ollie.
21 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
Hello Jade, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Josh was very helpful
Josh was very helpful and solved my problems well done
20 novembre 2025
Avis spontané
Réponse de Three UK - 3Store Burton-Upon-Trent
That's super, Simon :) We're pleased Josh helped. Thank you for the review -Scott
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