Tyre Shopper Avis 

very bad customer service hold your money for week and 2 days before fitting they cancel ... avoid

Placed an order on their website, selected 'mobile fitting' option and received order confirmation.

Fast forward to the end of the next day (1 1/2 days until fitting booked), I received an email stating that they can't offer mobile fitting for my address!!! Yep, the same address entered and accepted when ordering.
I phoned the helpline to try and rearrange fitting at one of their fitting centres, to be told 'I'll have to pass this to another department and they'll be in touch'!!!

Farcical!!!!!

Online order went through, money was taken from the card, and two days later a refund was announced via email. Basically, they are holding onto £700 for a week before sending it back without explanation. Do not waste your time with this company.

Bought a tyre to be installed the next day as the car could not move due to a flat tyre. Although the sale went through, got charged, and got confirmation of the booking, I got an email the following day stating that they had no stock and that the booking got cancelled. So, they have wasted me a day and the refund is not yet in the bank. Truly untrustable.

Terrible

Ordered tyre - then needed to cancel

Then the fun started

Nobody had heard of my order number - despite monies being taken - and passed through dept after dept

Terrible customer service if there is a problem

I’ve used tyreshopper for years
Booked 2 tyres to be fitted at National tyres Washington Tyne & Wear for 8:30 today Mon 2 March 2026
Arrived early but no sign of life all doors & gates locked up
Called the number on my appointment paperwork to be advised I should have been at Halfords
I handed the keys in and went for a coffee
It’s now 10:30 and I still don’t have the car back
Very disappointed with this service
I won’t be using this outfit any time soon

Ordered 2 tyres to be fitted at home on specific day. Hours later had text and e mail to say they couldn't find a fitter in the area. Spoke to someone on the phone and requested a refund. Told it could take up to 10 days to be back in my account! Absolutely shocking. They take payment immediately but we have to wait for refund when they cant provide the service

Ordered tyres a week in advance of appointment to have them fitted, email and text two days before due to be fitted saying tyres out of stock and they had changed the fitting date without even asking me.
Order cancelled guy on phone said I’d receive an email to confirm cancellation and a full refund.
Not even received an email as of yet.

Update: Received email saying request for refund sent to there accounts department which takes 2 working days to authorise then expect a wait of 10 days for a refund.
Try Harder, worst company.

Excellent price, excellent service, and convenient, friendly mobile tyre-fitting service.

Ordered a tyre from tyre shopper 13/2/26 to be fitted 14/2/26 at national tyres Livingston, paid £6 for premium slot
Turned up this morning at national tyres, they said tyre shopper had not fulfilled their order
Absolute shambles , won’t be back, called tyre shopper and they cancelled the order and are giving a refund

Tyre shopper we’re around £15 cheaper than national tyres direct, hence ordering it through them

This full set up of national tyres and tyre shopper needs reviewed if this is how they treat customers

Only gave 1 star as 0 is not an option

Ordered 4 tyres a week ago spending nearly £300, was due to be fitted today between 1pm and 6pm no show, called and passed to 4 different numbers eventually spoke to Robert who was apologetic but won’t be getting done, wouldn’t have known if didn’t chase myself, bad customer service, took unpaid leave to have this job done. Not helpful stay clear

We ordered tyres, we received a confirmation, they came back after two days and suggested that the don't have a supply, so either to accept tyres of lower cost and quality or getting refunded, the question is simply, why do they put a tyre which is out of stock on thier website! That's a misleading... isn't it!

I ordered some good tyres, but in 2 days I got a confirmation email where the tyres were different from what I ordered. No questions asked and no notification sent. I just happened to notice the difference because I read the bill. The amount was the same on the bill, and same Continental brand, however the tyres had way worse characteristics (original AAA, replaced with BBB) and more importantly the price of replacement tyres was even cheaper on the website (£148.99 vs £121.99). It means I would pay more but will get cheaper tyres. Nice. It took me an hour (59 minutes to be precise) of holding a line on their customer support line to cancel the order. Still waiting for the refund (8 days since).

Ordered two rear tyres for home fitting to our Volvo after the need was recommended (with a quote) by a local garage after last service. On turning up at home with the tyres and checking those currently fitted I was advised by the friendly (and experienced!) fitter that they actually had many more miles in them and did not really need renewing just yet. As we don’t do many miles in this car I accepted an offer of a full refund (which has already been confirmed by central finance - thank you) - such honest and exceptional service. I’ll obviously continue to use Tyreshopper (after double-checking the need!) and recommend their (most competitive) prices and honest service. Thank you Wayne!

Have used Tyre-shopper on many instances in the past however this time was a really poor experience.

Was booked in at National Tyres - Egham and paid a premium for a Saturday afternoon fitting. I arrived 10 minutes early as per the instructions and it was confirmed that they had my order on the system.

The Manager advised that they were quite busy but that they would get on with my car when the next slot became available.

After 40 minutes of waiting, I was advised that my tyres hadn't been ordered / received at the branch and they were unable to change my tyres that day. A total waste of my Saturday afternoon with very little by way of apology.

It seems that there are still some bugs to be ironed out since Halfords took over Tyre-shopper. I hope this gets resolved soon otherwise I won't be returning.

Happy customer here.I ordered online and the tyres were not available but they didnt let me down. Within a few hours I got a text offering me a free upgrade.
They arrived on time and did a good job.

Ordered a tyre over Christmas for fitting a few days later and paid a "premium installation fee" for fitting on a Friday, had a call from Halfords on the morning it was meant to be fitted to say tyre hadn't arrived and wouldn't be there for 4 more days.

I called the 0800 number to see what alternative options we had and request a refund of the extra premium fee and after being in a queue got a message saying "the mobile you have called is switched off". Then emailed them requesting they call me and now Sunday and still haven't been called or received any acknowledgement.

The front page of their website in one part says "No matter the time, we always have somebody on hand to help you with any queries. Our dedicated UK-based call centre is open 24 hours a day, Monday to Saturday, throughout the entire year." in another part it says "Open 8am-6pm Mon-Fri & 8am-4:30pm Sat" but the reality is there clearly isn't any customer service (or tyre delivery) at all at the moment.

I purchased two tyres to be fitted at one of their recommended fitting Centres in Tonbridge Kent. It happened to be Halfords fitting Centre, a review has been left about them too.
To cut a long story short. Only one tyre was at the fitting Centre when I arrived and I ended up waisting a whole morning and having to deal with idiots who need to learn some customer service skills.
Between Tyreshopper and Halfords a simple process was completely messed up.
I’ve used Tyreshopper before and they have always been very good, but on this occasion someone messed up at my expense. I don’t know who it was as when I tried to contact Tyreshopper’s customer service I was held on the phone for 28 mins before hanging up. I then emailed them, and as I’m writing this still haven’t had a reply.
So I then started a PayPal dispute as no one seemed to want to reply to any of my enquiries.

Shame because they’ve always been good, but not on this occasion.

I booked a tyre fitting through Tyre Shopper and had a disappointing experience. The fitter arrived just 15 minutes before the end of the stated time window and it took an hour to do the 3 tyres, so be aware that you may need to be available well beyond the slot you are given.

One of the tyres has a slow puncture. I have repeatedly tried to contact Tyre Shopper by email and phone, but have received no response to my emails and have spent long periods on hold without getting through. I've written to the complaints address and received no response.

As a result, I now have to top up the tyre with air every 3-4 weeks and track down a working air station, which is inconvenient and frustrating, especially as I cannot currently afford to replace the tyre. Overall, the lack of aftercare and customer support has been very poor.

Booked 2 tyres to be fitted by their mobile fitter on the the Tyreshopper website only to be emailed the following day confirming a different fitting date 2 days later. Then the filter didn’t turn up on that day either. Still waiting for the rescheduled appointment! Never been let down in the manner before and I’ve used lots of different website and mobile fitting companies. Terrible service!