Urban Splash Avis 

Dom has been the BEST in helping us secure our perfect apartment - from our first viewing right up until moving day he has been amazing and accommodating. He is very knowledgeable in his field, his communication has been super speedy and concise, very friendly and patient!
We love our apartment so much - thank you Dom and Urban Splash 👍🏼

Naomi has been very helpful in resolving any maintenance issues raised in a timely manner.

From the initial enquiry through Kelly Young, the process from contracts to receiving the keys, couldn't have been easier. On our day of move in, we met with Carl (building manager), who has been absolutely brilliant and cannot help us enough, no matter what our request, day or night.

Urban Splash took ownership of the apartment block we currently live in so this was the first time we needed to speak with them to renew the tenancy for another year.

Adele had contacted us to see if we wanted to renew, providing the contract at that time, while the appropriate checks were made, which was very useful. Adele was very professional and well organised making it an easy process for us to renew our tenancy for another year.

Thanks Adele and Urban Splash

Great experience at Meet the Bees yesterday afternoon, Boatshed exchange quay offer lots of free activities, such as Pilates, Yoga etc.

Great for team building/interacting with others :), offer lots of activities!!

Apex have been at (sankeys) beehive mill now for the past 7 months and I can honestly say the place is fantastic, Carl Holt is a great contact to have and he constantly goes out of his way to assist us with our needs, Kelly also helping getting us in the building at short notice was greatly apricated!! great work!! great team!!

I have worked in 2 Urban Splash buildings and have had Carl manage 1 of them. Since moving in in 2020 Carl has been nothing short of incredible. He is always on hand to support with any issues that we had and has made our moving in, living and leaving experience amazing. We are now in a different building and although Carl isn't our official building manager, he still goes above and beyond to make sure issues are solved and we are taken care of.

Regarding our new office facilities, the toilets aren't nice or managed/cleaned as much as needed and the building manager is extremely difficult to get hold of and issues take a long time to get resolved.

I have been an Office Manager for 2 Urban Splash buildings and have had the pleasure of working with Carl as our Building Manager. He goes above and beyond for us no matter what and still helps us endlessly even though he doesn't technically manage our new building. Can't speak highly enough about him, he's made our Urban Splash experience incredible.

Leak from toilet - reported from the tenants below us initially on the 4th April 2024. - first engineer stated it looks like someone tried to do a ''DIY job'', leaving the area in such a state, which did also cause mould to build up behind the toilet, due to the damp getting worse and worse. I do not beleive this was checked prior to signing up to the tenancy agreement. - This was eventually repaired on the 1st May 2024. - Active leak for almost 4 weeks!

Bathroom Lino flooring - Raised on 14th March 2024 - attempted repair on 25th March 2024 and still awaiting repair for this! (ongoing for 8 weeks since the initial report).

Oven Tripping apartment electrics - raised on 11th February 2024. - repaired on the 21st February 2024 - No working oven for 10 days.

I've now raised a complaint, and awaiting to hear back. US has taken three months of rent, while leaving myself and my partner with a very damaged apartment.

I would highly suggest anyone moving into an US property, to test every single item within the apartment before signing anything!

Now having to pass this up to Manchester City Council and the Housing ombudsman as this has now taken TWELVE weeks to fix the apartment which was never ready for use.

EDIT: It's now the 12th June, and the flooring to the bathroom is still damaged, due to Third-Party contractors cancelling work and pushing the date back. The floor has now been damaged for 11 weeks. UrbanSplash are still awaiting to reply to my complaint letter dated almost 3 weeks ago.

I had a great experience with my agent Dom! He ran everything so smoothly and got back to me ASAP every single time with any questions that I had and overall made my moving a little less stressful.

We've had a great experience with Beehive Mill so far. Carl Holt (Building Manager) is fantastic, he's a great contact to have, going out of his way to help us out with whatever we need.

Great experience throughout our tenancy at Beehive Mill. Our building manager (Carl Holt) is very responsive and helpful in dealing with any problems or questions.

Quick responses, clear communication and always kind and understanding to interact with.

Great experience working with urban splash. Dom specifically was super helpful and very accommodating!

Kelly has been so very quick to respond and supportive throughout the process of securing the lease on our wonderful office at Beehive Mill, as well as super friendly. Carl is by far the most helpful, personable and a complete rock star of Building Manager and a huge influence in the success of the place! We couldn't be happier....highly recommended!

Big thanks to Dom who has nursed me through my move. Could not have been more helpful or friendly. Julia

Excellent facility and Management of the facility. Host couldn't be more professional and helpful. Always kept well informed and supported when required. Perfect place to operate any business from.

Second to none. Urban Splash have always been incredible to deal with since I moved into my apartment a year ago (and when I had an office with them before that), but they still managed to impress me today. I had a maintenance issue with my door lock that I contacted the company about at around 10:00 in the morning... by midday, a contractor had been over and the issue had been resolved. Massive thanks to Naomi B for making this happen so quickly and making something that could have been a pain in the neck a breeze!

Dom is simply a fantastic professional who was very effective in handling every stage of the process with clear direction and making sure the moving process was smooth. A very big thanks to Dom

From when I enquired about my flat, to the move in date, the process was really smooth and easy. Dom was a fantastic help throughout the process, came back on queries quickly and super friendly. Really pleased with the service!