Really easy when I needed to speak to someone to renew my policy. Haven't had to make a claim but with my current customer service experience I feel hopeful that this wouldn't be horrific experience... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Obtaining a quote was easy via MoneySupermarket.com. Better price than previous Insurer - have been insuring with Staysure for the last 7 years. I was unable to print off the policy documents so I ema... Voir plus
Got injured in tenerife in feb 2026. Was taken to a private hospital by ambulance. The hospital was all about money up front & would not deal with my insurance. The emergency team at vibe where 1st cl... Voir plus
L'entreprise a répondu
Easy to buy, good price.Due to my forgetfulness I had to contact them 3 time for Medical conditions I had forgotten to tell them. They were always polite, professional and informative and were very... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Where will your travels take you next? Get the cover you need with Vibe Insurance. You can get travel cover for single trip or multiple trips. There’s also cover for families, couples, groups or single travellers. The Benefits • 3 cover levels to choose from • All ages considered for single trips • Many medical conditions covered • 24/7 emergency assistance • Annual & single trip policies • Cover for winter sports, cruise, sports & activities. Vibe Insurance was founded by a team of industry experts who are on a mission to make life easier for customers to make sure everyone has access to the right cover before they go on holiday.
Coordonnées de contact
4,7
Excellent
227 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Will never use them again
Will never use them again. They do their best not to pay and make things very complicated.
16 mai 2026
Avis spontané
Réponse de Vibe Insurance
Good evening Nadine,
We appreciate you taking the time to share your feedback, and we're sorry to learn about your dissatisfaction with the claims process.
To assist you further, could you please provide your Vibe Insurance policy number? This will enable me to escalate this internally and investigate the matter with our claims team.
Many thanks
The Vibe Insurance team.
Smooth and easy
9 mai 2026
Very easy and great price.
8 mai 2026
Excellent value for money for a years…
Excellent value for money for a years worth of travel insurance.
Website easy to use.
5 mai 2026
So easy to fill the quote in
So easy to fill the quote in, no awkward or hard questions. Would recommend to others
9 mai 2026
I found vibe a very good insurance…
I found vibe a very good insurance company, offered lots of things I needed, being a disabled person too. The best price and value for money.
8 mai 2026
Web site easy to use.
Web site easy to use. Only criticism is that after completing all the questions including our health conditions an error appeared on the screen indicating that I would have to restart the application for a quote . However, on checking my emails there was one confirming my quote and a link to proceed with the payment.
4 mai 2026
I would have given you a 5 but I did…
I would have given you a 5 but I did the policy online and after I said I had had cancer it never asked any other questions which would make my policy invalid emailed Vibe and I got a call back within 10 minutes the operator was very professional and resolved my problems
5 mai 2026
Réponse de Vibe Insurance
Good morning Mrs Mace,
Thank you so much for your feedback and for bringing this to our attention. We’re very pleased to hear that our team was able to contact you quickly and resolve the query.
I can see that you purchased your policy through MoneySuperMarket.com, and we will raise the medical declaration journey with them to help improve the experience for future customers.
Thank you again for your patience, your valuable feedback, and for choosing us.
Kind regards,
The Vibe Insurance Team.
Full cover at a good price
Every year taking out travel insurance with pre existing medical conditions has been a nightmare . This is due to many questions from 5 years ago with answers that are not always straightforward. On a comparison website ,Vibe was by far the best option for my annual policy..The website was clear and easy to use and price was very reasonable....Happy holidays......
4 mai 2026
Older Persons treated well (makes a change)
Very easy to follow and what's more age friendly would most certainly recommend you.
Price good
6 mai 2026
so easy for an older person
3 mai 2026
Straightforward and easy
30 avril 2026
Easy to navigate website and the…
Easy to navigate website and the questions were straightforward. Quick to do and at a reasonable price.
1 mai 2026
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